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IAM - Sync User

This Playbook is part of the IAM Pack.#

This playbook runs on fetched Workday events. The events are changes to employee data, which in turn require a CRUD operation across your organization's apps. The playbook examines the data received from Workday, and provisions the changes in a User Profile indicator in Cortex XSOAR as well as all the supported IAM integrations that are active.


This playbook uses the following sub-playbooks, integrations, and scripts.


  • IAM - Rehire User
  • IAM - Custom User Sync
  • IAM - New Hire
  • IAM - Terminate User
  • IAM - Update User


This playbook does not use any integrations.


  • AssignAnalystToIncident
  • DeleteContext
  • SetGridField
  • FindSimilarIncidents
  • SetAndHandleEmpty
  • Set
  • PrintErrorEntry
  • GetServerURL


  • findIndicators
  • createNewIndicator
  • setIncident
  • send-mail
  • closeInvestigation
  • deleteIndicators
  • setIndicator

Playbook Inputs#

NameDescriptionDefault ValueRequired
ITNotificationEmailEmail to notify about errors in the provisioning process.Required
ServiceDeskEmailEmail to send the domain user password (from Active directory) of new users, so that their equipment can be prepared by IT when they're being hired.Required
UserRoleToAssignForFailuresThe Cortex XSOAR role from which to assign users to the incident when a CRUD operation fails. This can be left empty to assign users from all roles.Optional
UserAssignmentMethodDetermines the way in which user assignments will be decided in Cortex XSOAR for the failed incidents.
Can be one of the following: "random", "machine-learning", "top-user", "less-busy-user", "online", "current".
If left empty, users will be assigned randomly.
AssignOnlyOnCallDetermines whether to assign only users that are currently on a shift to failed incidents. Set to "true" to assign only users that are currently working, or set to "false" or leave empty to assign any user.Optional

Playbook Outputs#

There are no outputs for this playbook.

Playbook Image#

Setup Account