Bmc Helix Remedyforce

Classifies BMC Helix Remedy force incidents.

Maps incoming BMC Helix Remdey force incidents fields.

This script is used to simplify the process of creating the incident in BMC Helix Remedyforce. The Script will consider the ID over the name of the argument when both are provided. Example: client_id is considered when both client_id and client_user_name are provided.

This script is used to simplify the process of creating a service request in BMC Helix Remedyforce. The script will consider the ID over the name of the argument when both are provided. Example: client_id is considered when both client_id and client_user_name are provided.

BMC Helix Remedyforce integration enables customers to create/update service requests and incidents, update statuses, and resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.

The Service Request details about the BMC Remedyforce Service Request.

The Staff assigned to the BMC Remedyforce Incident or Service Request.

The Urgency of the BMC Remedyforce Incident or Service Request.

The Category of the BMC Remedyforce Incident or Service Request.

The Created Date of the BMC Remedyforce Incident or Service Request.

The Impact of the BMC Remedyforce Incident or Service Request.

Attachment(s) related to the BMC Remedyforce Incident or Service Request.

The Configuration Item / Asset related to the BMC Remedyforce Incident.

The Outage End Date of the BMC Remedyforce Incident.

BMC Remedyforce Incident or Service Request ID.

The Due Date of the BMC Remedyforce Incident or Service Request.

The Client Account related to the BMC Remedyforce Incident or Service Request.

The Request Definition of the BMC Remedyforce Service Request.

The Template related to the BMC Remedyforce Incident.

The Service related to the BMC Remedyforce Incident.

Note(s) related to the BMC Remedyforce Incident or Service Request.

The Resolution of the BMC Remedyforce Incident

The Responded Date of the BMC Remedyforce Incident.

The Opened Date of the BMC Remedyforce Incident or Service Request.

The Client Name related to the BMC Remedyforce Incident or Service Request.

The Queue Name related to the BMC Remedyforce Incident or Service Request.

The Last Modified Date of the BMC Remedyforce Incident or Service Request.

The Broadcast related to the BMC Remedyforce Incident.

The Outage Start Date of the BMC Remedyforce Incident.

The Closed Date of the BMC Remedyforce Incident.

The Service Offering related to the BMC Remedyforce Incident.

The Status of the BMC Remedyforce Incident or Service Request.

The Description about the BMC Remedyforce Service Request or Incident.

Layout of the BMC Remedyforce Incident.

Layout of the BMC Remedyforce Service Request.