Skip to main content

TOPdesk

TOPdesk Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform

This pack enables you to connect to the TOPdesk portal, which is a one-stop-shop for all service requests.
You can get information from the portal, as well as create and update incidents.

What does this pack do?

This pack enables you to

  • Create, update, escalate, de-escalate, archive, and unarchive incidents.
  • Get information about incidents.
  • Get a list of the TOPdesk categories, subcategories, entry types and call types.
  • Get a list of the possible escalation, de-escalation, and archiving reasons.
  • Get a list of persons, operators, and branches registered in the system.

The pack includes the TOPdesk integration, TOPdesk incident, incident fields, and an incident layout.

How does this pack work?

Create an instance of the TOPdesk integration and start fetching and ingesting incidents.

PUBLISHER

Cortex XSOAR

INFO

CertificationRead more
Supported ByCortex XSOAR
CreatedApril 11, 2021
Last ReleaseMarch 30, 2022
WORKS WITH THE FOLLOWING INTEGRATIONS:

DISCLAIMER
Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise. For more information, see the Marketplace documentation.