#### Human Readable Output
### cherwell-get-business-object-id
***
Get a general business object id by name
#### Base Command
`cherwell-get-business-object-id`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| business_object_name | Business object name. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.BusinessObjectInfo.BusinessObjectId | String | Business object ID. |
| Cherwell.BusinessObjectInfo.BusinessObjectName | String | Business object name. |
#### Command Example
```!cherwell-get-business-object-id business_object_name=incident```
#### Context Example
```json
{
"Cherwell": {
"BusinessObjectInfo": {
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"BusinessObjectName": "incident"
}
}
}
```
#### Human Readable Output
>### Business Object Info
>
>|Business Object Id|Business Object Name|
>|---|---|
>| 6dd53665c0c24cab86870a21cf6434ae | incident |
### cherwell-get-business-object-summary
***
Get business object summary by name or ID.
#### Base Command
`cherwell-get-business-object-summary`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| name | The name of the business object. | Optional |
| id | The ID of the business object. | Optional |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.BusinessObjectSummary.supporting | Boolean | Whether the business object is a supporting business object or not. |
| Cherwell.BusinessObjectSummary.major | Boolean | Whether the business object is a major business object or not. |
| Cherwell.BusinessObjectSummary.group | Boolean | Whether the business object is a group business object or not. |
| Cherwell.BusinessObjectSummary.name | String | The name of the business object. |
| Cherwell.BusinessObjectSummary.stateFieldId | String | The ID of the business object state field. |
| Cherwell.BusinessObjectSummary.busObId | String | The ID of the business object. |
| Cherwell.BusinessObjectSummary.states | String | The valid states of the business object. |
| Cherwell.BusinessObjectSummary.lookup | Boolean | Whether the object is a lookup object or not. |
| Cherwell.BusinessObjectSummary.displayName | String | The display name of the business object. |
| Cherwell.BusinessObjectSummary.firstRecIdField | String | The ID value of the first business object record ID (RecID) field. |
| Cherwell.BusinessObjectSummary.recIdFields | String | The IDs of business object record ID (RecID) fields. |
#### Command Example
```!cherwell-get-business-object-summary name=task```
#### Context Example
```json
{
"Cherwell": {
"BusinessObjectSummary": {
"busObId": "9446978f53c84aef2835904a7ab96cfc882efe030c",
"displayName": "Task",
"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"group": true,
"groupSummaries": [
{
"busObId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b",
"displayName": "Work Item",
"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"group": false,
"groupSummaries": [],
"lookup": false,
"major": false,
"name": "Work_Item",
"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",
"states": "New,In Progress,Closed,Acknowledged",
"supporting": true
}
],
"lookup": false,
"major": false,
"name": "Task",
"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",
"states": "New,In Progress,Closed,Acknowledged",
"supporting": false
}
}
}
```
#### Human Readable Output
>### Business Object Summary
>
>|Bus Ob Id|Display Name|First Rec Id Field|Group|Group Summaries|Lookup|Major|Name|Rec Id Fields|State Field Id|States|Supporting|
>|---|---|---|---|---|---|---|---|---|---|---|---|
>| 9446978f53c84aef2835904a7ab96cfc882efe030c | Task | 9355d5ed41677b1e9c897e4fa9b4065d34319187f0 | true | {'firstRecIdField': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'groupSummaries': [], 'recIdFields': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'stateFieldId': '9368f0fb7b744108a666984c21afc932562eb7dc16', 'states': 'New,In Progress,Closed,Acknowledged', 'busObId': '9355d5ed41e384ff345b014b6cb1c6e748594aea5b', 'displayName': 'Work Item', 'group': False, 'lookup': False, 'major': False, 'name': 'Work_Item', 'supporting': True} | false | false | Task | 9355d5ed41677b1e9c897e4fa9b4065d34319187f0 | 9368f0fb7b744108a666984c21afc932562eb7dc16 | New,In Progress,Closed,Acknowledged | false |
### cherwell-get-one-step-actions-for-business-object
***
Get One-Step Actions by business object ID.
#### Base Command
`cherwell-get-one-step-actions-for-business-object`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| busobjectid | The ID of the business object. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.OneStepActions.BusinessObjectId | String | The ID of the business object. |
| Cherwell.OneStepActions.Actions | Unknown | The business object actions. |
#### Command Example
```!cherwell-get-one-step-actions-for-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae```
#### Context Example
```json
{
"Cherwell": {
"OneStepActions": {
"Actions": {
"Buttons": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Launches Skype to contact the Customer.",
"displayName": "Call Contact",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.mobilephone3.png",
"id": "9389e70ed88b73a6b1393948a0951e25993cff6c66",
"links": [],
"localizedScopeName": "Global",
"name": "Call Contact",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Abandons the incident and opens the default dashboard",
"displayName": "Cancel Incident",
"galleryImage": "",
"id": "944414556cbeebd3bf521840bdad54264072e6e430",
"links": [],
"localizedScopeName": "Global",
"name": "Cancel Incident",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",
"displayName": "Create a Task with Time Spent",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",
"id": "93dfb3fc4f3339c24f199d4eed888d50a2da3e2908",
"links": [],
"localizedScopeName": "Global",
"name": "Crear una tarea con el tiempo dedicado",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Create and Send Survey",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.SubReport.ico",
"id": "943a2f7631f172ade8507347a5ada7b2a39daec900",
"links": [],
"localizedScopeName": "Global",
"name": "Create and Send Survey",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.",
"displayName": "Create Change from Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",
"id": "9378b5149c22e1173219ac42a699f88b881885bc11",
"links": [],
"localizedScopeName": "Global",
"name": "Create Change from Incident",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.",
"displayName": "Create Problem from Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.trafficlight_on.ico",
"id": "935ecc5e96f6f2e26994e445dd8be9fef86252399e",
"links": [],
"localizedScopeName": "Global",
"name": "Cria um problema de um incidente",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a Change Request Record from the current Incident.",
"displayName": "Create Standard Change from Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",
"id": "93e2938fd4d656b25516ba41b986365596101e39a5",
"links": [],
"localizedScopeName": "Global",
"name": "Create Standard Change from Incident",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Conditional expression One-Step that shows a Configuration Map",
"displayName": "Impacted CI's Button Actions",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.WidgetEditor_ScatterChart.png",
"id": "93dfe7325dd236465ec873418e97ca948f738974a0",
"links": [],
"localizedScopeName": "Global",
"name": "Impacted CIs Button Actions",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.",
"displayName": "Nominate for KB",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Knowledge.KnowledgeViewCurrent.png",
"id": "9365abfe787a1bce3282c446a9ae9914204703a7fe",
"links": [],
"localizedScopeName": "Global",
"name": "Nominate for KB",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",
"displayName": "Track Task Time Against Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",
"id": "93d4ee5220e714428a9a4f4189a329409e69e48056",
"links": [],
"localizedScopeName": "Global",
"name": "Marcar tempo da tarefa contra o incidente",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
],
"Config Item Tasks": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.",
"displayName": "Ping System",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",
"id": "9379e37ed996514927afa143658d9d46c06b3f1558",
"links": [],
"localizedScopeName": "Global",
"name": "Ping System",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.",
"displayName": "RDP to Primary CI",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.workstation_network.png",
"id": "939850e292d4b54454e9d8471db023c97db04ec279",
"links": [],
"localizedScopeName": "Global",
"name": "RDP to Primary CI",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.",
"displayName": "Reboot Computer",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Views.workplace2.png",
"id": "936592312d5676ab8accd94673a45ceaa41777e31e",
"links": [],
"localizedScopeName": "Global",
"name": "Reboot Computer",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Sets password for selected User or Customer to \"ChangeMe,\" and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.",
"displayName": "Reset Password",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",
"id": "935467d76aacbb0fe7317345f58cc75e38c6640e38",
"links": [],
"localizedScopeName": "Global",
"name": "Reset Password",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
],
"Global": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.",
"displayName": "RDP to Primary CI",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.workstation_network.png",
"id": "939850e292d4b54454e9d8471db023c97db04ec279",
"links": [],
"localizedScopeName": "Global",
"name": "RDP to Primary CI",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.",
"displayName": "Ping System",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",
"id": "9379e37ed996514927afa143658d9d46c06b3f1558",
"links": [],
"localizedScopeName": "Global",
"name": "Ping System",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.",
"displayName": "Reboot Computer",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Views.workplace2.png",
"id": "936592312d5676ab8accd94673a45ceaa41777e31e",
"links": [],
"localizedScopeName": "Global",
"name": "Reboot Computer",
"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record.",
"displayName": "Clone Current Incident",
"galleryImage": "",
"id": "9389f945cc0784caad651a491db626b6baf78bb19c",
"links": [],
"localizedScopeName": "Global",
"name": "Clone Current Incident",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389f945cc0784caad651a491db626b6baf78bb19c#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates).",
"displayName": "Not Available",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.about.png",
"id": "93b2c31172b273237c7311487b9c6eace6fcdef071",
"links": [],
"localizedScopeName": "Global",
"name": "Not Available",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93b2c31172b273237c7311487b9c6eace6fcdef071#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Launches Skype to contact the Customer.",
"displayName": "Call Contact",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.mobilephone3.png",
"id": "9389e70ed88b73a6b1393948a0951e25993cff6c66",
"links": [],
"localizedScopeName": "Global",
"name": "Call Contact",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.",
"displayName": "Create Change from Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",
"id": "9378b5149c22e1173219ac42a699f88b881885bc11",
"links": [],
"localizedScopeName": "Global",
"name": "Create Change from Incident",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
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"description": "Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.",
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},
{
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"description": "Create a new Journal - Note entry for Incident. Used primarily in iCherwell.",
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"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",
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"description": "Creates Tasks for new employee items and adds request to New Request Queue.",
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"description": "Creates a Change Request Record from the current Incident.",
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"description": "Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.",
"displayName": "Reopen Incident",
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"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Sets password for selected User or Customer to \"ChangeMe,\" and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.",
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"name": "Reset Password",
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"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",
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"description": "Sets the Incident Status to Resolved. Used for Mobile Apps.",
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"description": "Conditional expression One-Step that shows a Configuration Map",
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"description": "Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates.",
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"scope": "Global",
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"displayName": "Close Request",
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"name": "Close Request",
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{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps.",
"displayName": "Set Incident to Priority One",
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"description": "Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.",
"displayName": "Nominate for KB",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Knowledge.KnowledgeViewCurrent.png",
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"name": "Nominate for KB",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
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"description": "Creates a follow-up e-mail to send the Customer regarding a question or update about the Incident. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record.",
"displayName": "Follow-up E-mail",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",
"id": "9344807867705870519cd54caf852e8600e42ed537",
"links": [],
"localizedScopeName": "Global",
"name": "FollowUp EMail",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9344807867705870519cd54caf852e8600e42ed537#Owner:6dd53665c0c24cab86870a21cf6434ae"
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"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",
"displayName": "SLA Escalate if not Touched in 3 Days",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",
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"name": "SLA Escalate if not Touched in 3 Days",
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"scope": "Global",
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"description": "Makes the current user the owner of the Incident. \nChanges the Incident status from new to assigned.",
"displayName": "Take Ownership",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People._48x48.user2.png",
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"name": "Take Ownership",
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"scope": "Global",
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"displayName": "Escalate to Level 3",
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"name": "Escalate to Level 3",
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"description": "Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.",
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"id": "93f72f43c5c4979d75c5f547e795400ef411cb8a6b",
"links": [],
"localizedScopeName": "Global",
"name": "Invite pour le d\u00e9tails de la transmission au troisi\u00e8me",
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},
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"description": "Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.",
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"name": "Crear incidencia",
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"displayName": "Filter SCTs",
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"name": "Filtrar SCTs",
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{
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"description": "Converts an Incident into a Major Incident",
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"links": [],
"localizedScopeName": "Global",
"name": "Convert into Major Incident",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
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"description": "Abandons the incident and opens the default dashboard",
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"name": "Cancel Incident",
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"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
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"description": "Opens the current record",
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"localizedScopeName": "Global",
"name": "Go to Record",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9445b97b516056a1278bb1483bb5c7f93e08e4635a#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
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"displayName": "Requester Follow Up Email",
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"name": "Requester Follow Up Email",
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"scope": "Global",
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{
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"description": "Creates an e-mail to the Customer that her Incident was resolved. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record.",
"displayName": "Resolved Confirmation",
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"name": "Confirma\u00e7\u00e3o de resolu\u00e7\u00e3o",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9454250878f3b7ff56de064ca781b2787105c8e667#Owner:6dd53665c0c24cab86870a21cf6434ae"
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{
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"displayName": "Recommended Assignee",
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"links": [],
"localizedScopeName": "Global",
"name": "Recommended Assignee",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9454e641d3819fbf16c6394037af3814de18670bf8#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
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"description": "",
"displayName": "Create and Send Survey",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.SubReport.ico",
"id": "943a2f7631f172ade8507347a5ada7b2a39daec900",
"links": [],
"localizedScopeName": "Global",
"name": "Create and Send Survey",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Sample Onestep Called from API",
"galleryImage": "",
"id": "947509fc528a451570e6c14223a9a8ca12b0856fc2",
"links": [],
"localizedScopeName": "Global",
"name": "Sample Onestep Called from API",
"parentFolder": "",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
],
"Record Templates": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates.",
"displayName": "Close as Duplicate",
"galleryImage": "",
"id": "938737bddabf85fd0c881a4c26b93982d9411e91ef",
"links": [],
"localizedScopeName": "Global",
"name": "Close as Duplicate",
"parentFolder": "9386dfe936b88eacef32394c0c8a148924c6a10eca",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Create Incident",
"galleryImage": "",
"id": "93dbbd9b58b12daa093a9944d8a356e57cefd7d277",
"links": [],
"localizedScopeName": "Global",
"name": "Crear incidencia",
"parentFolder": "9386dfe936b88eacef32394c0c8a148924c6a10eca",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
],
"Service Request Models": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.",
"displayName": "New Employee Request Denied",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",
"id": "93d5744310efa377c99eac4cd6a029e203095cfdf6",
"links": [],
"localizedScopeName": "Global",
"name": "New Employee Request Denied",
"parentFolder": "9386dfe9a8b61715d6adac4b2eaf97ea07f8c59026",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates Tasks for new employee items and adds request to New Request Queue.",
"displayName": "New Employee Tasks",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People.woman1.ico",
"id": "93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b",
"links": [],
"localizedScopeName": "Global",
"name": "New Employee Tasks",
"parentFolder": "9386dfe9a8b61715d6adac4b2eaf97ea07f8c59026",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
],
"Workflow Actions": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Escalate to Level 3",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People.users2.ico",
"id": "940794577aeb1e8265242c452eb83401abcefda781",
"links": [],
"localizedScopeName": "Global",
"name": "Escalate to Level 3",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Escalation Complete",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People.users3.ico",
"id": "940794cdb072fb6649a9fc49b8b3ce3f77760c9964",
"links": [],
"localizedScopeName": "Global",
"name": "Escalation Complete",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.",
"displayName": "Escalation to Level 2 and 3",
"galleryImage": "",
"id": "93f72f43c5c4979d75c5f547e795400ef411cb8a6b",
"links": [],
"localizedScopeName": "Global",
"name": "Invite pour le d\u00e9tails de la transmission au troisi\u00e8me",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.",
"displayName": "Reopen Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Unlock32.png",
"id": "93c28182ecc977b3dab73446549d977a008cd84ad2",
"links": [],
"localizedScopeName": "Global",
"name": "Reopen Incident",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",
"displayName": "SLA Escalate if not Touched in 3 Days",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",
"id": "93a606bfdcaf4fa68bf8284a7d8e195bae5e851992",
"links": [],
"localizedScopeName": "Global",
"name": "SLA Escalate if not Touched in 3 Days",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Makes the current user the owner of the Incident. \nChanges the Incident status from new to assigned.",
"displayName": "Take Ownership",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People._48x48.user2.png",
"id": "93d50acaac30f5fe73aef345cf923763d34f756c0c",
"links": [],
"localizedScopeName": "Global",
"name": "Take Ownership",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
]
},
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae"
}
}
}
```
#### Human Readable Output
>### Global one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| RDP to Primary CI | RDP to Primary CI | Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI. | 939850e292d4b54454e9d8471db023c97db04ec279 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Ping System | Ping System | Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details. | 9379e37ed996514927afa143658d9d46c06b3f1558 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reboot Computer | Reboot Computer | Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted. | 936592312d5676ab8accd94673a45ceaa41777e31e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Clone Current Incident | Clone Current Incident | Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record. | 9389f945cc0784caad651a491db626b6baf78bb19c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389f945cc0784caad651a491db626b6baf78bb19c#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Not Available | Not Available | Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates). | 93b2c31172b273237c7311487b9c6eace6fcdef071 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b2c31172b273237c7311487b9c6eace6fcdef071#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Call Contact | Call Contact | Launches Skype to contact the Customer. | 9389e70ed88b73a6b1393948a0951e25993cff6c66 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Change from Incident | Create Change from Incident | Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident. | 9378b5149c22e1173219ac42a699f88b881885bc11 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Request Denied | New Employee Request Denied | Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record. | 93d5744310efa377c99eac4cd6a029e203095cfdf6 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create a Journal Note Entry for Incident | Create a Journal Note Entry for Incident | Create a new Journal - Note entry for Incident. Used primarily in iCherwell. | 93dfb39503a41fb67670734ef495fd0c34216726de | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb39503a41fb67670734ef495fd0c34216726de#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear una tarea con el tiempo dedicado | Create a Task with Time Spent | Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell | 93dfb3fc4f3339c24f199d4eed888d50a2da3e2908 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Tasks | New Employee Tasks | Creates Tasks for new employee items and adds request to New Request Queue. | 93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Standard Change from Incident | Create Standard Change from Incident | Creates a Change Request Record from the current Incident. | 93e2938fd4d656b25516ba41b986365596101e39a5 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reopen Incident | Reopen Incident | Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock. | 93c28182ecc977b3dab73446549d977a008cd84ad2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reset Password | Reset Password | Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved. | 935467d76aacbb0fe7317345f58cc75e38c6640e38 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Marcar tempo da tarefa contra o incidente | Track Task Time Against Incident | Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed. | 93d4ee5220e714428a9a4f4189a329409e69e48056 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Set Incident Status to Resolved | Set Incident Status to Resolved | Sets the Incident Status to Resolved. Used for Mobile Apps. | 93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Impacted CIs Button Actions | Impacted CI's Button Actions | Conditional expression One-Step that shows a Configuration Map | 93dfe7325dd236465ec873418e97ca948f738974a0 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Close as Duplicate | Close as Duplicate | Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates. | 938737bddabf85fd0c881a4c26b93982d9411e91ef | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Close Request | Close Request | | 93c281891b5c3819fe72934f6da3ca31efa03f7023 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c281891b5c3819fe72934f6da3ca31efa03f7023#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Set Incident to Priority One | Set Incident to Priority One | Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps. | 93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Nominate for KB | Nominate for KB | Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident. | 9365abfe787a1bce3282c446a9ae9914204703a7fe | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| FollowUp EMail | Follow-up E-mail | Creates a follow-up e-mail to send the Customer regarding a question or update about the Incident. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record. | 9344807867705870519cd54caf852e8600e42ed537 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9344807867705870519cd54caf852e8600e42ed537#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| SLA Escalate if not Touched in 3 Days | SLA Escalate if not Touched in 3 Days | When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer. | 93a606bfdcaf4fa68bf8284a7d8e195bae5e851992 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Take Ownership | Take Ownership | Makes the current user the owner of the Incident. <br/>Changes the Incident status from new to assigned. | 93d50acaac30f5fe73aef345cf923763d34f756c0c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalate to Level 3 | Escalate to Level 3 | | 940794577aeb1e8265242c452eb83401abcefda781 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalation Complete | Escalation Complete | | 940794cdb072fb6649a9fc49b8b3ce3f77760c9964 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Invite pour le détails de la transmission au troisième | Escalation to Level 2 and 3 | Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table. | 93f72f43c5c4979d75c5f547e795400ef411cb8a6b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cria um problema de um incidente | Create Problem from Incident | Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue. | 935ecc5e96f6f2e26994e445dd8be9fef86252399e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear incidencia | Create Incident | | 93dbbd9b58b12daa093a9944d8a356e57cefd7d277 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Filtrar SCTs | Filter SCTs | | 9411e83cb4677257b43dd24021aae88c85a3213805 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9411e83cb4677257b43dd24021aae88c85a3213805#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Convert into Major Incident | Convert into Major Incident | Converts an Incident into a Major Incident | 94434b2049907a382f535b4004a442ebae3c1af753 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:94434b2049907a382f535b4004a442ebae3c1af753#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cancel Incident | Cancel Incident | Abandons the incident and opens the default dashboard | 944414556cbeebd3bf521840bdad54264072e6e430 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Go to Record | Go to Record | Opens the current record | 9445b97b516056a1278bb1483bb5c7f93e08e4635a | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9445b97b516056a1278bb1483bb5c7f93e08e4635a#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Requester Follow Up Email | Requester Follow Up Email | | 9450a0600c044e15f723d349958b5dec22924863e8 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9450a0600c044e15f723d349958b5dec22924863e8#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Confirmação de resolução | Resolved Confirmation | Creates an e-mail to the Customer that her Incident was resolved. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record. | 9454250878f3b7ff56de064ca781b2787105c8e667 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9454250878f3b7ff56de064ca781b2787105c8e667#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Recommended Assignee | Recommended Assignee | | 9454e641d3819fbf16c6394037af3814de18670bf8 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9454e641d3819fbf16c6394037af3814de18670bf8#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create and Send Survey | Create and Send Survey | | 943a2f7631f172ade8507347a5ada7b2a39daec900 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Sample Onestep Called from API | Sample Onestep Called from API | | 947509fc528a451570e6c14223a9a8ca12b0856fc2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Buttons one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Call Contact | Call Contact | Launches Skype to contact the Customer. | 9389e70ed88b73a6b1393948a0951e25993cff6c66 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cancel Incident | Cancel Incident | Abandons the incident and opens the default dashboard | 944414556cbeebd3bf521840bdad54264072e6e430 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear una tarea con el tiempo dedicado | Create a Task with Time Spent | Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell | 93dfb3fc4f3339c24f199d4eed888d50a2da3e2908 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create and Send Survey | Create and Send Survey | | 943a2f7631f172ade8507347a5ada7b2a39daec900 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Change from Incident | Create Change from Incident | Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident. | 9378b5149c22e1173219ac42a699f88b881885bc11 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cria um problema de um incidente | Create Problem from Incident | Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue. | 935ecc5e96f6f2e26994e445dd8be9fef86252399e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Standard Change from Incident | Create Standard Change from Incident | Creates a Change Request Record from the current Incident. | 93e2938fd4d656b25516ba41b986365596101e39a5 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Impacted CIs Button Actions | Impacted CI's Button Actions | Conditional expression One-Step that shows a Configuration Map | 93dfe7325dd236465ec873418e97ca948f738974a0 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Nominate for KB | Nominate for KB | Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident. | 9365abfe787a1bce3282c446a9ae9914204703a7fe | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Marcar tempo da tarefa contra o incidente | Track Task Time Against Incident | Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed. | 93d4ee5220e714428a9a4f4189a329409e69e48056 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Config Item Tasks one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Ping System | Ping System | Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details. | 9379e37ed996514927afa143658d9d46c06b3f1558 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| RDP to Primary CI | RDP to Primary CI | Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI. | 939850e292d4b54454e9d8471db023c97db04ec279 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reboot Computer | Reboot Computer | Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted. | 936592312d5676ab8accd94673a45ceaa41777e31e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reset Password | Reset Password | Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved. | 935467d76aacbb0fe7317345f58cc75e38c6640e38 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Record Templates one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Close as Duplicate | Close as Duplicate | Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates. | 938737bddabf85fd0c881a4c26b93982d9411e91ef | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear incidencia | Create Incident | | 93dbbd9b58b12daa093a9944d8a356e57cefd7d277 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Service Request Models one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| New Employee Request Denied | New Employee Request Denied | Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record. | 93d5744310efa377c99eac4cd6a029e203095cfdf6 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Tasks | New Employee Tasks | Creates Tasks for new employee items and adds request to New Request Queue. | 93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Workflow Actions one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Escalate to Level 3 | Escalate to Level 3 | | 940794577aeb1e8265242c452eb83401abcefda781 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalation Complete | Escalation Complete | | 940794cdb072fb6649a9fc49b8b3ce3f77760c9964 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Invite pour le détails de la transmission au troisième | Escalation to Level 2 and 3 | Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table. | 93f72f43c5c4979d75c5f547e795400ef411cb8a6b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reopen Incident | Reopen Incident | Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock. | 93c28182ecc977b3dab73446549d977a008cd84ad2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| SLA Escalate if not Touched in 3 Days | SLA Escalate if not Touched in 3 Days | When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer. | 93a606bfdcaf4fa68bf8284a7d8e195bae5e851992 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Take Ownership | Take Ownership | Makes the current user the owner of the Incident. <br/>Changes the Incident status from new to assigned. | 93d50acaac30f5fe73aef345cf923763d34f756c0c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae |
### cherwell-run-one-step-action-on-business-object
***
Run a One-Step Action using a OneStepActionRequest. This request is used to start a One-Step Action run with additional information, such as prompt values.
#### Base Command
`cherwell-run-one-step-action-on-business-object`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| busobjectid | The ID of the business object. | Required |
| busobrecid | The ID of the business object record. | Required |
| oneStepAction_StandInKey | The key to find the One-Step Action to run. You can get it using the command cherwell-get-one-step-actions-for-business-object. | Required |
| prompt_values | Additional information to run the action in JSON format. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
#### Command Example
```!cherwell-run-one-step-action-on-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae busobrecid=94757184cce46253b3ab694ae58289b64d0cd867ce oneStepAction_StandInKey=DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae prompt_values=[{"promptDefId": "947509fe4c84176152bcaa472b929d556b47c5df6d","value": "This is from the REST API"}]```
#### Human Readable Output
>One-Step action has been executed successfully.