Cherwell

This Integration is part of the Cherwell Pack.

Cloud-based IT service management solution This integration was integrated and tested with version 10.1.1 of Cherwell

Configure Cherwell in Cortex

Parameter	Required
URL (example: https://my.domain.com)	True
Username	True
Password	True
Client id	True
Trust any certificate (not secure)	False
Use system proxy settings	False
First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)	False
CSV list of objects to fetch. The default is incident, for example: incident,problem,service)	False
Max results to fetch (defualt is 30)	False
Advanced Query to fetch (see integration detailed instructions)	False
Fetch attachments (include attachements in fetch process)	False
Fetch incidents	False
Incident type	False

Commands

You can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

cherwell-create-business-object

---

Creates a business object.

Base Command

cherwell-create-business-object

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
json	Data JSON containing the relevant fields and their values, for example: {"title": "some value"}).	Required

Context Output

Path	Type	Description
Cherwell.BusinessObjects.RecordId	String	Business object record ID.
Cherwell.BusinessObjects.PublicId	String	Business object public ID.

Command Example

!cherwell-create-business-object type=incident json={"Priority": "3", "CustomerDisplayName": "demisto admin", "Description": "This incident was created by Cherwell test playbook","Service":"Enterprise Apps","Category":"PeopleSoft","Subcategory":"Submit Incident"}

Context Example

{

"Cherwell": {

"BusinessObjects": {

"PublicId": "102384",

"RecordId": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9"

}

}

}

Human Readable Output

New Incident was created

Public Id	Record Id
102384	947571cec8a5b5f03850c940c2bf6ca2bf116ffce9

cherwell-update-business-object

---

Update a business object with the specified fields.

Base Command

cherwell-update-business-object

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
json	Data JSON containing the relevant fields and their values.	Required
id_value	Public ID or record ID.	Required
id_type	Type of ID. Possible values are: public_id, record_id.	Required

Context Output

Path	Type	Description
Cherwell.BusinessObjects.RecordId	String	Business object record ID.
Cherwell.BusinessObjects.PublicId	Unknown	Business object public ID.

Command Example

!cherwell-update-business-object type=incident id_type=public_id id_value=102383 json={"Priority": "1"}

Context Example

{

"Cherwell": {

"BusinessObjects": {

"PublicId": "102383",

"RecordId": "94757184cce46253b3ab694ae58289b64d0cd867ce"

}

}

}

Human Readable Output

Incident 102383 was updated

Public Id	Record Id
102383	94757184cce46253b3ab694ae58289b64d0cd867ce

cherwell-delete-business-object

---

Deletes a given business object.

Base Command

cherwell-delete-business-object

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_value	Public ID or record ID.	Required
id_type	Type of ID. Possible values are: public_id, record_id.	Required

Context Output

There is no context output for this command.

Command Example

!cherwell-delete-business-object id_type=record_id id_value=94757184cce46253b3ab694ae58289b64d0cd867ce type=incident

Human Readable Output

Record 94757184cce46253b3ab694ae58289b64d0cd867ce of type incident was deleted.

cherwell-get-business-object

---

Gets a business object by an ID.

Base Command

cherwell-get-business-object

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_value	Public ID or record ID.	Required
id_type	Type of ID. Possible values are: record_id, public_id.	Required

Context Output

There is no context output for this command.

Command Example

!cherwell-get-business-object type=incident id_type=public_id id_value=102383

Context Example

{

"Cherwell": {

"BusinessObjects": {

"ApprovalBlockID": "",

"AssignedTeam": "1st Level Support",

"AssignedTeamID": "9365b4e90592c81e3b7a024555a6c0094ba77e8773",

"AssignedTo": "",

"AssignedToID": "",

"AssignedToManager": "",

"Barcode": "",

"BreachNotes": "",

"CIDownEndDateTime": "",

"CIDownStartDateTime": "",

"CIDowntimeInMinutes": "0",

"CallSource": "Phone",

"CartItemID": "",

"Category": "PeopleSoft",

"Cause": "",

"ChangeID": "",

"ClonedIncident": "False",

"ClonedIncidentID": "",

"CloseDescription": "",

"ClosedBy": "",

"ClosedByID": "",

"ClosedDateTime": "",

"ClosedOn1stCall": "False",

"CombinedKB": "",

"Comments": "",

"ConfigItemDisplayName": "",

"ConfigItemRecID": "",

"ConfigItemType": "",

"ConfigItemTypeID": "",

"Cost": "0",

"CreatedBy": "demisto admin",

"CreatedByEmail": "user1@mail.com",

"CreatedByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",

"CreatedDateTime": "7/22/2021 12:22 PM",

"CreatedDuring": "8 to 5 Monday thru Friday",

"CustomerDepartment": "Accounting",

"CustomerDisplayName": "demisto admin",

"CustomerRecID": "9365da817530b0bfee892a48fb8815654c6071af03",

"CustomerSubscriptionLevel": "",

"CustomerTypeID": "",

"DefaultTeam": "1st Level Support",

"Description": "This incident was created by Cherwell test playbook-\r\n-\r\nThis is from the REST API-\r\n-\r\nThis is from the REST API",

"DescriptionSentimentValue": "2",

"EmailNotifications": "",

"ISMSAuditsID": "",

"Impact": "",

"IncidentDurationInDays": "0.02",

"IncidentDurationInHours": "0.53",

"IncidentID": "102383",

"IncidentType": "Service Request",

"IncidentchildID": "",

"IncidentchildRecID": "",

"KnowledgeArticleID": "",

"LastModBy": "demisto admin",

"LastModByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",

"LastModTimeStamp": "",

"LastModifiedDateTime": "7/22/2021 12:53 PM",

"Level2EscalationComplete": "False",

"Level2EscalationTeam": "2nd Level Support",

"Level3EscalationComplete": "False",

"Level3EscalationTeam": "3rd Level Support",

"LinkedProblem": "",

"LinkedSLAs": "93838607346b42be7074af487d9171ea9f948b7204 , , ",

"LinkedToProblem": "False",

"Location": "",

"MajorIncident": "False",

"MajorIncidentID": "",

"MajorIncidentRecID": "",

"NetworkEventID": "",

"NextStatus": "In Progress",

"NextStatusOneStep": "ActionInfoDef ID=\"93d9abdb6242",

"NextStatusText": "Begin Work",

"OnBehalfOf": "False",

"PendingEndDateTime": "",

"PendingPreviousStatus": "",

"PendingReason": "",

"PendingStartDateTime": "",

"PickedUpDateTime": "",

"PortalAffectsMultipleUsers": "False",

"PortalAffectsPrimaryFunction": "False",

"PortalAltContactInfo": "",

"Priority": "3",

"PublicId": "102383",

"RecID": "94757184cce46253b3ab694ae58289b64d0cd867ce",

"RecordId": "94757184cce46253b3ab694ae58289b64d0cd867ce",

"RecurringIncident": "False",

"Reopened": "False",

"Requester": "",

"RequesterDepartment": "Accounting",

"RequesterEmail": "",

"RequesterID": "",

"ReviewByDeadline": "",

"SCTFired": "False",

"SCTRecID": "",

"SLAID": "93838607346b42be7074af487d9171ea9f948b7204",

"SLAIDForCI": "",

"SLAIDForCustomer": "93838607346b42be7074af487d9171ea9f948b7204",

"SLAIDForService": "",

"SLAName": "Platinum",

"SLANameForCI": "",

"SLANameForCustomer": "Platinum",

"SLANameForService": "",

"SLAResolutionWarning": "7/26/2021 12:07 PM",

"SLAResolveByDeadline": "7/26/2021 12:22 PM",

"SLARespondByDeadline": "7/22/2021 4:22 PM",

"SLAResponseWarning": "7/22/2021 4:07 PM",

"SLATargetTimeID": "",

"SLA_Key": "Platinum_Service Request",

"STCTimeInMinutes": "0",

"SecurityEventID": "",

"Service": "Enterprise Apps",

"ServiceCartID": "",

"ServiceCatalogTemplateName": "",

"ServiceCustomerIsEntitled": "True",

"ServiceEntitlements": "Platinum, Gold, Silver, Corporate",

"ServiceID": "9389f689ed2a47e91de7954ecb8f2fe733af0ecb06",

"ShowAllServices": "False",

"ShowContactInformation": "False",

"SkillID": "9454f50880a42d63b93ce142d58fbbe97de1b3d672",

"SmartClassifySearchString": "Submit Incident",

"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",

"Stat_24x7ElapsedTime": "0",

"Stat_DateTimeAssigned": "",

"Stat_DateTimeClosed": "",

"Stat_DateTimeInProgress": "",

"Stat_DateTimeReOpened": "",

"Stat_DateTimeResolved": "",

"Stat_DateTimeResponded": "",

"Stat_FirstCallResolution": "False",

"Stat_IncidentEscalated": "False",

"Stat_IncidentReopened": "False",

"Stat_NumberOfEscalations": "0",

"Stat_NumberOfTouches": "4",

"Stat_ResponseTime": "0",

"Stat_SLAResolutionBreached": "False",

"Stat_SLAResolutionGood": "False",

"Stat_SLAResolutionWarning": "False",

"Stat_SLAResponseBreached": "False",

"Stat_SLAResponseGood": "False",

"Stat_SLAResponseWarning": "False",

"Status": "New",

"StatusDesc": "",

"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",

"StatusOrder": "1",

"Subcategory": "Submit Incident",

"SubcategoryID": "",

"TaskClosedCount": "0",

"TasksClosed": "False",

"TasksInProgress": "False",

"TasksOnHold": "False",

"TotalSTCTimeInMinutes": "0",

"TotalTaskTime": "0",

"TotalTasks": "0",

"Urgency": "",

"WaitTime": "0",

"WalkUpSupportLocation": "",

"WasCIDown": "False",

"Withdraw": "False"

}

}

}

Human Readable Output

Incident: 102383

Approval Block ID	Assigned Team	Assigned Team ID	Assigned To	Assigned To ID	Assigned To Manager	Barcode	Breach Notes	CI Down End Date Time	CI Down Start Date Time	CI Downtime In Minutes	Call Source	Cart Item ID	Category	Cause	Change ID	Cloned Incident	Cloned Incident ID	Close Description	Closed By	Closed By ID	Closed Date Time	Closed On 1 St Call	Combined KB	Comments	Config Item Display Name	Config Item Rec ID	Config Item Type	Config Item Type ID	Cost	Created By	Created By Email	Created By ID	Created Date Time	Created During	Customer Department	Customer Display Name	Customer Rec ID	Customer Subscription Level	Customer Type ID	Default Team	Description	Description Sentiment Value	Email Notifications	ISMS Audits ID	Impact	In cident Duration In Days	In cident Duration In Hours	Incident ID	Incident Type	Incidentchild ID	Incidentchild Rec ID	Knowledge Article ID	Last Mod By	Last Mod By ID	Last Mod Time Stamp	Last Modified Date Time	Level 2 Escalation Complete	Level 2 Escalation Team	Level 3 Escalation Complete	Level 3 Escalation Team	Linked Problem	Linked SL As	Linked To Problem	Location	Major Incident	Major Incident ID	Major Incident Rec ID	Network Event ID	Next Status	Next Status One Step	Next Status Text	On Behalf Of	Pending End Date Time	Pending Previous Status	Pending Reason	Pending Start Date Time	Picked Up Date Time	Portal Affects Multiple Users	Portal Affects Primary Function	Portal Alt Contact Info	Priority	Public Id	Rec ID	Record Id	Recurring Incident	Reopened	Requester	Requester Department	Requester Email	Requester ID	Review By Deadline	SCT Fired	SCT Rec ID	SLAID	SLAID For CI	SLAID For Customer	SLAID For Service	SLA Name	SLA Name For CI	SLA Name For Customer	SLA Name For Service	SLA Resolution Warning	SLA Resolve By Deadline	SLA Respond By Deadline	SLA Response Warning	SLA Target Time ID	SLA_ Key	STC Time In Minutes	Security Event ID	Service	Service Cart ID	Service Catalog Template Name	Service Customer Is Entitled	Service Entitlements	Service ID	Show All Services	Show Contact Information	Skill ID	Smart Classify Search String	Specifics Type Id	Stat _24 X 7 Elapsed Time	Stat _ Date Time Assigned	Stat _ Date Time Closed	Stat _ Date Time In Progress	Stat _ Date Time Re Opened	Stat _ Date Time Resolved	Stat _ Date Time Responded	Stat _ First Call Resolution	Stat _ Incident Escalated	Stat _ Incident Reopened	Stat _ Number Of Escalations	Stat _ Number Of Touches	Stat _ Response Time	Stat _SLA Resolution Breached	Stat _SLA Resolution Good	Stat _SLA Resolution Warning	Stat _SLA Response Breached	Stat _SLA Response Good	Stat _SLA Response Warning	Status	Status Desc	Status ID	Status Order	Subcategory	Subcategory ID	Task Closed Count	Tasks Closed	Tasks In Progress	Tasks On Hold	Total STC Time In Minutes	Total Task Time	Total Tasks	Urgency	Wait Time	Walk Up Support Location	Was CI Down	Withdraw
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773								0	Phone		PeopleSoft			False						False							0	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/22/2021 12:22 PM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook- - This is from the REST API- - This is from the REST API	2				0.02	0.53	102383	Service Request				demisto admin	9365b511f78906c1fe83644c3fb33e9ec1466f7d90		7/22/2021 12:53 PM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		3	102383	94757184cce46253b3ab694ae58289b64d0cd867ce	94757184cce46253b3ab694ae58289b64d0cd867ce	False	False		Accounting				False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/26/2021 12:07 PM	7/26/2021 12:22 PM	7/22/2021 4:22 PM	7/22/2021 4:07 PM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	4	0	False	False	False	False	False	False	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0	0		0		False	False

cherwell-download-attachments

---

Downloads imported attachements from a specified business object.

Base Command

cherwell-download-attachments

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_type	Type of ID. Possible values are: public_id, record_id.	Required
id_value	Public ID or record ID.	Required

Context Output

Path	Type	Description
File	Unknown	File result entries.

Command Example

!cherwell-download-attachments type=incident id_type=public_id id_value=102383

Context Example

{

"File": {

"EntryID": "13537@f0716e08-9825-481c-8938-8e0a91a20557",

"Extension": "jpg",

"Info": "image/jpeg",

"MD5": "4f12aef086cb181a9c6404bd28fe2a6f",

"Name": "60X80.jpg",

"SHA1": "df71c946e1a6c48e00a6376ebb2475f818c7f255",

"SHA256": "cb27126f168aa69740b87f581a1af467c1f12ceabf3ff9ee56f2c142b1b8a41e",

"SHA512": "70d3eab2ff2b64aa298e63b91809ca0ee76514c5895c145cd7f538baf58078dc3948bb263c5783647e9ab61fe20f32a4adb34f5d88c7a418a1a36a982c85e4b5",

"SSDeep": "98304:cHwUVx2eChpJLQEnnE0wsMtEgWilmMPhGxNXnFVfM+3:Iwax2xppnctTAMPhWxr5",

"Size": 4187889,

"Type": "JPEG image data, Exif standard: [TIFF image data, big-endian, direntries=9, model=FC1102, software=Google, height=0, datetime=2020:06:13 23:02:58, orientation=upper-left, description=DCIM/101MEDIA/DJI_0284.JPG, width=0], baseline, precision 8, 2750x3667, frames 3"

}

}

Human Readable Output

cherwell-upload-attachment

---

Uploads an attachment to a specified business object.

Base Command

cherwell-upload-attachment

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_type	Type of ID. Possible values are: record_id, public_id.	Required
id_value	Public ID or record ID.	Required
file_entry_id	File entry ID.	Required

Context Output

Path	Type	Description
Cherwell.UploadedAttachments.AttachmentFileId	String	AttachmentFileId to use to get information about the attachment. attachment
Cherwell.UploadedAttachments.BusinessObjectType	String	Business object type, for example: "Incident".
Cherwell.UploadedAttachments.PublicId	String	Public ID.
Cherwell.UploadedAttachments.RecordId	String	Record ID.

Command Example

!cherwell-upload-attachment file_entry_id=13570@f0716e08-9825-481c-8938-8e0a91a20557 type=incident id_type=public_id id_value=102383

Context Example

{

"Cherwell": {

"UploadedAttachments": {

"AttachmentFileId": "947571fbce24025d9bee3b42d99e6eb4dd887100f4",

"BusinessObjectType": "incident",

"PublicId": "102383"

}

}

}

Human Readable Output

Attachment: 947571fbce24025d9bee3b42d99e6eb4dd887100f4, was successfully attached to incident 102383

cherwell-link-business-objects

---

Links business objects that are related.

Base Command

cherwell-link-business-objects

Input

Argument Name	Description	Required
parent_type	Parent business object type name.	Required
parent_record_id	Parent business object record ID.	Required
child_type	Child business object type name.	Required
child_record_id	Child business object record ID.	Required
relationship_id	Relationship ID.	Required

Context Output

There is no context output for this command.

Command Example

!cherwell-link-business-objects parent_type=incident child_type=task relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 child_record_id=94757210152427ef6ff98741a9a1c01d9fbe80545d parent_record_id=94757184cce46253b3ab694ae58289b64d0cd867ce

Human Readable Output

Incident 94757184cce46253b3ab694ae58289b64d0cd867ce and Task 94757210152427ef6ff98741a9a1c01d9fbe80545d were linked

cherwell-unlink-business-objects

---

Unlinks business objects that are linked and related.

Base Command

cherwell-unlink-business-objects

Input

Argument Name	Description	Required
parent_type	Parent business object type name.	Required
parent_record_id	Parent business object record ID.	Required
child_type	Child business object type name.	Required
child_record_id	Child business object record ID.	Required
relationship_id	Relationship ID.	Required

Context Output

There is no context output for this command.

Command Example

!cherwell-unlink-business-objects parent_type=incident child_type=task relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 child_record_id=94757210152427ef6ff98741a9a1c01d9fbe80545d parent_record_id=94757184cce46253b3ab694ae58289b64d0cd867ce

Human Readable Output

Incident 94757184cce46253b3ab694ae58289b64d0cd867ce and Task 94757210152427ef6ff98741a9a1c01d9fbe80545d were unlinked

cherwell-get-attachments-info

---

Gets information for business object attachments.

Base Command

cherwell-get-attachments-info

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_type	Type of ID. Possible values are: record_id, public_id.	Required
id_value	Public ID or record ID.	Required
attachment_type	Type of attachment. Possible values are: linked, imported, url.	Required

Context Output

Path	Type	Description
Cherwell.AttachmentsInfo.AttachmentFiledId	String	Attachment field ID.
Cherwell.AttachmentsInfo.FileName	String	File name.
Cherwell.AttachmentsInfo.AttachmentId	String	Attachment ID.
Cherwell.AttachmentsInfo.BusinessObjectType	String	Business object type, for example: "Incident".
Cherwell.AttachmentsInfo.BusinessObjectPublicId	String	Business object public ID.
Cherwell.AttachmentsInfo.BusinessObjectRecordId	String	Business object record ID.

Command Example

!cherwell-get-attachments-info attachment_type=imported type=incident id_type=public_id id_value=102383

Context Example

{

"Cherwell": {

"AttachmentsInfo": [

{

"AttachmentFiledId": "9475718f7de6f1508ca8704bd9b83d215763f567d1",

"AttachmentId": "9475718f7e153c3d751b5046b389eeba6df7d6d778",

"BusinessObjectPublicId": "102383",

"BusinessObjectType": "incident",

"FileName": "60X80.jpg"

}

]

}

}

Human Readable Output

Incident 102383 attachments:

Attachment Filed Id	Attachment Id	Business Object Public Id	Business Object Type	File Name
9475718f7de6f1508ca8704bd9b83d215763f567d1	9475718f7e153c3d751b5046b389eeba6df7d6d778	102383	incident	60X80.jpg

cherwell-remove-attachment

---

Remove the attachment from the specified business object.

Base Command

cherwell-remove-attachment

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
id_type	Type of ID. Possible values are: record_id, public_id.	Required
id_value	Public ID or record ID.	Required
attachment_id	Attachment ID to reomve.	Required

Context Output

There is no context output for this command.

Command Example

!cherwell-remove-attachment type=incident id_type=public_id id_value=102383 attachment_id=9475718f7e153c3d751b5046b389eeba6df7d6d778

Human Readable Output

Attachment: 9475718f7e153c3d751b5046b389eeba6df7d6d778, was successfully removed from incident 102383

cherwell-query-business-object

---

Runs advanced queries to search in a specified business object.

Base Command

cherwell-query-business-object

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
query	The query to run. A CSV list of filters such that each filter is of the form: ["field_name","operator","value"] and operator is one of: 'eq'=equal, 'gt'=grater-than, 'lt'=less-than, 'contains', 'startwith'. Special characters should be escaped. Example: [["CreatedDateTime":"gt":"4/10/2019 3:10:12 PM"]["Priority","eq","1"]]. NOTE: If multiple filters are received for the same field name, an 'OR' operation between the filters will be performed, if the field names are different an 'AND' operation will be performed.	Required
max_results	Maximum number of results to pull. Default is 30.	Optional

Context Output

There is no context output for this command.

Command Example

!cherwell-query-business-object type=incident query=[["Description","eq","This incident was created by Cherwell test playbook"]]

Context Example

{

"Cherwell": {

"QueryResults": [

{

"ApprovalBlockID": "",

"AssignedTeam": "1st Level Support",

"AssignedTeamID": "9365b4e90592c81e3b7a024555a6c0094ba77e8773",

"AssignedTo": "",

"AssignedToID": "",

"AssignedToManager": "",

"Barcode": "",

"BreachNotes": "",

"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",

"CIDownEndDateTime": "",

"CIDownStartDateTime": "",

"CIDowntimeInMinutes": "0.00",

"CallSource": "Phone",

"CartItemID": "",

"Category": "PeopleSoft",

"Cause": "",

"ChangeID": "",

"ClonedIncident": "",

"ClonedIncidentID": "",

"CloseDescription": "",

"ClosedBy": "",

"ClosedByID": "",

"ClosedDateTime": "",

"ClosedOn1stCall": "False",

"CombinedKB": "",

"Comments": "",

"ConfigItemDisplayName": "",

"ConfigItemRecID": "",

"ConfigItemType": "",

"ConfigItemTypeID": "",

"Cost": "0.00",

"CreatedBy": "demisto admin",

"CreatedByEmail": "user1@mail.com",

"CreatedByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",

"CreatedDateTime": "7/21/2021 11:00:09 AM",

"CreatedDuring": "8 to 5 Monday thru Friday",

"CustomerDepartment": "Accounting",

"CustomerDisplayName": "demisto admin",

"CustomerRecID": "9365da817530b0bfee892a48fb8815654c6071af03",

"CustomerSubscriptionLevel": "",

"CustomerTypeID": "",

"DefaultTeam": "1st Level Support",

"Description": "This incident was created by Cherwell test playbook",

"DescriptionSentimentValue": "1",

"EmailNotifications": "",

"ISMSAuditsID": "",

"Impact": "",

"IncidentDurationInDays": "0.17",

"IncidentDurationInHours": "4.00",

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"CreatedByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",

"CreatedDateTime": "7/22/2021 12:54:18 PM",

"CreatedDuring": "8 to 5 Monday thru Friday",

"CustomerDepartment": "Accounting",

"CustomerDisplayName": "demisto admin",

"CustomerRecID": "9365da817530b0bfee892a48fb8815654c6071af03",

"CustomerSubscriptionLevel": "",

"CustomerTypeID": "",

"DefaultTeam": "1st Level Support",

"Description": "This incident was created by Cherwell test playbook",

"DescriptionSentimentValue": "1",

"EmailNotifications": "",

"ISMSAuditsID": "",

"Impact": "",

"IncidentDurationInDays": "0.00",

"IncidentDurationInHours": "0.00",

"IncidentID": "102384",

"IncidentType": "Service Request",

"IncidentchildID": "",

"IncidentchildRecID": "",

"KnowledgeArticleID": "",

"LastModBy": "demisto admin",

"LastModByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",

"LastModTimeStamp": "Byte[] Array",

"LastModifiedDateTime": "7/22/2021 12:54:18 PM",

"Level2EscalationComplete": "False",

"Level2EscalationTeam": "2nd Level Support",

"Level3EscalationComplete": "False",

"Level3EscalationTeam": "3rd Level Support",

"LinkedProblem": "",

"LinkedSLAs": "93838607346b42be7074af487d9171ea9f948b7204 , , ",

"LinkedToProblem": "False",

"Location": "",

"MajorIncident": "False",

"MajorIncidentID": "",

"MajorIncidentRecID": "",

"NetworkEventID": "",

"NextStatus": "In Progress",

"NextStatusOneStep": "ActionInfoDef ID=\"93d9abdb6242",

"NextStatusText": "Begin Work",

"OnBehalfOf": "False",

"PendingEndDateTime": "",

"PendingPreviousStatus": "",

"PendingReason": "",

"PendingStartDateTime": "",

"PickedUpDateTime": "",

"PortalAffectsMultipleUsers": "False",

"PortalAffectsPrimaryFunction": "False",

"PortalAltContactInfo": "",

"Priority": "3",

"PublicId": "102384",

"RecID": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9",

"RecordId": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9",

"RecurringIncident": "False",

"Reopened": "False",

"Requester": "",

"RequesterDepartment": "Accounting",

"RequesterEmail": "",

"RequesterID": "",

"ReviewByDeadline": "1/1/1900 12:00:00 AM",

"SCTFired": "False",

"SCTRecID": "",

"SLAID": "93838607346b42be7074af487d9171ea9f948b7204",

"SLAIDForCI": "",

"SLAIDForCustomer": "93838607346b42be7074af487d9171ea9f948b7204",

"SLAIDForService": "",

"SLAName": "Platinum",

"SLANameForCI": "",

"SLANameForCustomer": "Platinum",

"SLANameForService": "",

"SLAResolutionWarning": "7/26/2021 12:39:18 PM",

"SLAResolveByDeadline": "7/26/2021 12:54:18 PM",

"SLARespondByDeadline": "7/22/2021 4:54:18 PM",

"SLAResponseWarning": "7/22/2021 4:39:18 PM",

"SLATargetTimeID": "",

"SLA_Key": "Platinum_Service Request",

"STCTimeInMinutes": "0",

"SecurityEventID": "",

"Service": "Enterprise Apps",

"ServiceCartID": "",

"ServiceCatalogTemplateName": "",

"ServiceCustomerIsEntitled": "True",

"ServiceEntitlements": "Platinum, Gold, Silver, Corporate",

"ServiceID": "9389f689ed2a47e91de7954ecb8f2fe733af0ecb06",

"ShowAllServices": "False",

"ShowContactInformation": "False",

"SkillID": "9454f50880a42d63b93ce142d58fbbe97de1b3d672",

"SmartClassifySearchString": "Submit Incident",

"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",

"Stat_24x7ElapsedTime": "0",

"Stat_DateTimeAssigned": "",

"Stat_DateTimeClosed": "",

"Stat_DateTimeInProgress": "",

"Stat_DateTimeReOpened": "",

"Stat_DateTimeResolved": "",

"Stat_DateTimeResponded": "",

"Stat_FirstCallResolution": "False",

"Stat_IncidentEscalated": "False",

"Stat_IncidentReopened": "False",

"Stat_NumberOfEscalations": "0",

"Stat_NumberOfTouches": "1",

"Stat_ResponseTime": "0",

"Stat_SLAResolutionBreached": "False",

"Stat_SLAResolutionGood": "False",

"Stat_SLAResolutionWarning": "False",

"Stat_SLAResponseBreached": "False",

"Stat_SLAResponseGood": "False",

"Stat_SLAResponseWarning": "False",

"Status": "New",

"StatusDesc": "",

"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",

"StatusOrder": "1",

"Subcategory": "Submit Incident",

"SubcategoryID": "",

"TaskClosedCount": "0",

"TasksClosed": "False",

"TasksInProgress": "False",

"TasksOnHold": "False",

"TotalSTCTimeInMinutes": "0",

"TotalTaskTime": "0.00",

"TotalTasks": "0.00",

"Urgency": "",

"WaitTime": "0",

"WalkUpSupportLocation": "",

"WasCIDown": "False",

"Withdraw": "False"

}

]

}

}

Human Readable Output

Query Results

Approval Block ID	Assigned Team	Assigned Team ID	Assigned To	Assigned To ID	Assigned To Manager	Barcode	Breach Notes	Business Object Id	CI Down End Date Time	CI Down Start Date Time	CI Downtime In Minutes	Call Source	Cart Item ID	Category	Cause	Change ID	Cloned Incident	Cloned Incident ID	Close Description	Closed By	Closed By ID	Closed Date Time	Closed On 1 St Call	Combined KB	Comments	Config Item Display Name	Config Item Rec ID	Config Item Type	Config Item Type ID	Cost	Created By	Created By Email	Created By ID	Created Date Time	Created During	Customer Department	Customer Display Name	Customer Rec ID	Customer Subscription Level	Customer Type ID	Default Team	Description	Description Sentiment Value	Email Notifications	ISMS Audits ID	Impact	In cident Duration In Days	In cident Duration In Hours	Incident ID	Incident Type	Incidentchild ID	Incidentchild Rec ID	Knowledge Article ID	Last Mod By	Last Mod By ID	Last Mod Time Stamp	Last Modified Date Time	Level 2 Escalation Complete	Level 2 Escalation Team	Level 3 Escalation Complete	Level 3 Escalation Team	Linked Problem	Linked SL As	Linked To Problem	Location	Major Incident	Major Incident ID	Major Incident Rec ID	Network Event ID	Next Status	Next Status One Step	Next Status Text	On Behalf Of	Pending End Date Time	Pending Previous Status	Pending Reason	Pending Start Date Time	Picked Up Date Time	Portal Affects Multiple Users	Portal Affects Primary Function	Portal Alt Contact Info	Priority	Public Id	Rec ID	Record Id	Recurring Incident	Reopened	Requester	Requester Department	Requester Email	Requester ID	Review By Deadline	SCT Fired	SCT Rec ID	SLAID	SLAID For CI	SLAID For Customer	SLAID For Service	SLA Name	SLA Name For CI	SLA Name For Customer	SLA Name For Service	SLA Resolution Warning	SLA Resolve By Deadline	SLA Respond By Deadline	SLA Response Warning	SLA Target Time ID	SLA_ Key	STC Time In Minutes	Security Event ID	Service	Service Cart ID	Service Catalog Template Name	Service Customer Is Entitled	Service Entitlements	Service ID	Show All Services	Show Contact Information	Skill ID	Smart Classify Search String	Specifics Type Id	Stat _24 X 7 Elapsed Time	Stat _ Date Time Assigned	Stat _ Date Time Closed	Stat _ Date Time In Progress	Stat _ Date Time Re Opened	Stat _ Date Time Resolved	Stat _ Date Time Responded	Stat _ First Call Resolution	Stat _ Incident Escalated	Stat _ Incident Reopened	Stat _ Number Of Escalations	Stat _ Number Of Touches	Stat _ Response Time	Stat _SLA Resolution Breached	Stat _SLA Resolution Good	Stat _SLA Resolution Warning	Stat _SLA Response Breached	Stat _SLA Response Good	Stat _SLA Response Warning	Status	Status Desc	Status ID	Status Order	Subcategory	Subcategory ID	Task Closed Count	Tasks Closed	Tasks In Progress	Tasks On Hold	Total STC Time In Minutes	Total Task Time	Total Tasks	Urgency	Wait Time	Walk Up Support Location	Was CI Down	Withdraw
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773						6dd53665c0c24cab86870a21cf6434ae			0.00	Phone		PeopleSoft									False							0.00	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/21/2021 11:00:09 AM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook	1				0.17	4.00	102379	Service Request				Cherwell Admin	93546560c6334c3c105d17437c843b9557775b2e0c	Byte[] Array	7/21/2021 3:00:15 PM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		3	102379	947563943db20d178bf122451b8946535670196726	947563943db20d178bf122451b8946535670196726	False	False		Accounting			1/1/1900 12:00:00 AM	False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/23/2021 10:45:09 AM	7/23/2021 11:00:09 AM	7/21/2021 3:00:09 PM	7/21/2021 2:45:09 PM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	5	0	False	False	False	True	False	True	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0.00	0.00		0		False	False
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773						6dd53665c0c24cab86870a21cf6434ae			0.00	Phone		PeopleSoft									False							0.00	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/21/2021 11:01:52 AM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook	1				0.17	4.00	102380	Service Request				Cherwell Admin	93546560c6334c3c105d17437c843b9557775b2e0c	Byte[] Array	7/21/2021 3:02:01 PM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		1	102380	94756398453cbed47f9b19434e91e320b92cb47d3d	94756398453cbed47f9b19434e91e320b92cb47d3d	False	False		Accounting			1/1/1900 12:00:00 AM	False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/21/2021 2:56:52 PM	7/21/2021 3:01:52 PM	7/21/2021 11:26:52 AM	7/21/2021 11:11:52 AM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	11	0	True	False	True	True	False	True	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0.00	0.00		0		False	False
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773						6dd53665c0c24cab86870a21cf6434ae			0.00	Phone		PeopleSoft									False							0.00	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/21/2021 1:11:19 PM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook	1				0.79	19.00	102381	Service Request				Cherwell Admin	93546560c6334c3c105d17437c843b9557775b2e0c	Byte[] Array	7/22/2021 8:11:20 AM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		3	102381	947564c7add241eb40f5ff40f5a026147a9fc0d47d	947564c7add241eb40f5ff40f5a026147a9fc0d47d	False	False		Accounting			1/1/1900 12:00:00 AM	False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/23/2021 12:56:19 PM	7/23/2021 1:11:19 PM	7/22/2021 8:11:19 AM	7/21/2021 4:56:19 PM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	5	0	False	False	False	True	False	True	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0.00	0.00		0		False	False
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773						6dd53665c0c24cab86870a21cf6434ae			0.00	Phone		PeopleSoft									False							0.00	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/22/2021 12:22:27 PM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook	1				0.00	0.00	102382	Service Request				demisto admin	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	Byte[] Array	7/22/2021 12:22:31 PM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		3	102382	947571842387f6d7df118546e29cac13df2afafebc	947571842387f6d7df118546e29cac13df2afafebc	False	False		Accounting			1/1/1900 12:00:00 AM	False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/26/2021 12:07:27 PM	7/26/2021 12:22:27 PM	7/22/2021 4:22:27 PM	7/22/2021 4:07:27 PM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	1	0	False	False	False	False	False	False	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0.00	0.00		0		False	False
	1st Level Support	9365b4e90592c81e3b7a024555a6c0094ba77e8773						6dd53665c0c24cab86870a21cf6434ae			0.00	Phone		PeopleSoft									False							0.00	demisto admin	user1@mail.com	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	7/22/2021 12:54:18 PM	8 to 5 Monday thru Friday	Accounting	demisto admin	9365da817530b0bfee892a48fb8815654c6071af03			1st Level Support	This incident was created by Cherwell test playbook	1				0.00	0.00	102384	Service Request				demisto admin	9365b511f78906c1fe83644c3fb33e9ec1466f7d90	Byte[] Array	7/22/2021 12:54:18 PM	False	2nd Level Support	False	3rd Level Support		93838607346b42be7074af487d9171ea9f948b7204 , ,	False		False				In Progress	ActionInfoDef ID="93d9abdb6242	Begin Work	False						False	False		3	102384	947571cec8a5b5f03850c940c2bf6ca2bf116ffce9	947571cec8a5b5f03850c940c2bf6ca2bf116ffce9	False	False		Accounting			1/1/1900 12:00:00 AM	False		93838607346b42be7074af487d9171ea9f948b7204		93838607346b42be7074af487d9171ea9f948b7204		Platinum		Platinum		7/26/2021 12:39:18 PM	7/26/2021 12:54:18 PM	7/22/2021 4:54:18 PM	7/22/2021 4:39:18 PM		Platinum_Service Request	0		Enterprise Apps			True	Platinum, Gold, Silver, Corporate	9389f689ed2a47e91de7954ecb8f2fe733af0ecb06	False	False	9454f50880a42d63b93ce142d58fbbe97de1b3d672	Submit Incident	9398862125defd58a8deea46fe88acc411a96e2b00	0							False	False	False	0	1	0	False	False	False	False	False	False	New		938729d99cb110f2a6c3e5488ead246422a7cd115f	1	Submit Incident		0	False	False	False	0	0.00	0.00		0		False	False

cherwell-get-field-info

---

Gets information for a field, by one of its properties (Name, Display Name, or id).

Base Command

cherwell-get-field-info

Input

Argument Name	Description	Required
type	Business object type, for example: "Incident". .	Required
field_property	Field property to search by (Name, DIsplay Name or Field id).	Required

Context Output

Path	Type	Description
Cherwell.FieldInfo.DisplayName	String	Field display name (as it displays in the Cherwell UI).
Cherwell.FieldInfo.FieldId	String	Field ID.
Cherwell.FieldInfo.Name	String	The name to use when working with business object commands.

Command Example

!cherwell-get-field-info type=incident field_property=Customer Display Name

Context Example

{

"Cherwell": {

"FieldInfo": {

"DisplayName": "Customer Display Name",

"FieldId": "93734aaff77b19d1fcfd1d4b4aba1b0af895f25788",

"Name": "CustomerDisplayName"

}

}

}

Human Readable Output

Field info:

Display Name	Field Id	Name
Customer Display Name	93734aaff77b19d1fcfd1d4b4aba1b0af895f25788	CustomerDisplayName

cherwell-run-saved-search

---

Returns the results of a saved search.

Base Command

cherwell-run-saved-search

Input

Argument Name	Description	Required
association_id	Business object association ID for the saved search.	Required
scope	Scope name or ID for the saved search.	Required
scope_owner	Scope owner ID for the saved search. Use "(None)" when no scope owner exists.	Required
search_name	Name of the saved search.	Required

Context Output

There is no context output for this command.

Command Example

Human Readable Output

cherwell-get-business-object-id

---

Get a general business object id by name

Base Command

cherwell-get-business-object-id

Input

Argument Name	Description	Required
business_object_name	Business object name.	Required

Context Output

Path	Type	Description
Cherwell.BusinessObjectInfo.BusinessObjectId	String	Business object ID.
Cherwell.BusinessObjectInfo.BusinessObjectName	String	Business object name.

Command Example

!cherwell-get-business-object-id business_object_name=incident

Context Example

{

"Cherwell": {

"BusinessObjectInfo": {

"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",

"BusinessObjectName": "incident"

}

}

}

Human Readable Output

Business Object Info:

Business Object Id	Business Object Name
6dd53665c0c24cab86870a21cf6434ae	incident

cherwell-get-business-object-summary

---

Get business object summary by name or ID.

Base Command

cherwell-get-business-object-summary

Input

Argument Name	Description	Required
name	The name of the business object.	Optional
id	The ID of the business object.	Optional

Context Output

Path	Type	Description
Cherwell.BusinessObjectSummary.supporting	Boolean	Whether the business object is a supporting business object or not.
Cherwell.BusinessObjectSummary.major	Boolean	Whether the business object is a major business object or not.
Cherwell.BusinessObjectSummary.group	Boolean	Whether the business object is a group business object or not.
Cherwell.BusinessObjectSummary.name	String	The name of the business object.
Cherwell.BusinessObjectSummary.stateFieldId	String	The ID of the business object state field.
Cherwell.BusinessObjectSummary.busObId	String	The ID of the business object.
Cherwell.BusinessObjectSummary.states	String	The valid states of the business object.
Cherwell.BusinessObjectSummary.lookup	Boolean	Whether the object is a lookup object or not.
Cherwell.BusinessObjectSummary.displayName	String	The display name of the business object.
Cherwell.BusinessObjectSummary.firstRecIdField	String	The ID value of the first business object record ID (RecID) field.
Cherwell.BusinessObjectSummary.recIdFields	String	The IDs of business object record ID (RecID) fields.

Command Example

!cherwell-get-business-object-summary name=task

Context Example

{

"Cherwell": {

"BusinessObjectSummary": {

"busObId": "9446978f53c84aef2835904a7ab96cfc882efe030c",

"displayName": "Task",

"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",

"group": true,

"groupSummaries": [

{

"busObId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b",

"displayName": "Work Item",

"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",

"group": false,

"groupSummaries": [],

"lookup": false,

"major": false,

"name": "Work_Item",

"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",

"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",

"states": "New,In Progress,Closed,Acknowledged",

"supporting": true

}

],

"lookup": false,

"major": false,

"name": "Task",

"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",

"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",

"states": "New,In Progress,Closed,Acknowledged",

"supporting": false

}

}

}

Human Readable Output

Business Object Summary:

Bus Ob Id	Display Name	First Rec Id Field	Group	Group Summaries	Lookup	Major	Name	Rec Id Fields	State Field Id	States	Supporting
9446978f53c84aef2835904a7ab96cfc882efe030c	Task	9355d5ed41677b1e9c897e4fa9b4065d34319187f0	true	{'firstRecIdField': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'groupSummaries': [], 'recIdFields': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'stateFieldId': '9368f0fb7b744108a666984c21afc932562eb7dc16', 'states': 'New,In Progress,Closed,Acknowledged', 'busObId': '9355d5ed41e384ff345b014b6cb1c6e748594aea5b', 'displayName': 'Work Item', 'group': False, 'lookup': False, 'major': False, 'name': 'Work_Item', 'supporting': True}	false	false	Task	9355d5ed41677b1e9c897e4fa9b4065d34319187f0	9368f0fb7b744108a666984c21afc932562eb7dc16	New,In Progress,Closed,Acknowledged	false

cherwell-get-one-step-actions-for-business-object

---

Get One-Step Actions by business object ID.

Base Command

cherwell-get-one-step-actions-for-business-object

Input

Argument Name	Description	Required
busobjectid	The ID of the business object.	Required

Context Output

Path	Type	Description
Cherwell.OneStepActions.BusinessObjectId	String	The ID of the business object.
Cherwell.OneStepActions.Actions	Unknown	The business object actions.

Command Example

!cherwell-get-one-step-actions-for-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae

Context Example

{

"Cherwell": {

"OneStepActions": {

"Actions": {

"Buttons": [

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Launches Skype to contact the Customer.",

"displayName": "Call Contact",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.mobilephone3.png",

"id": "9389e70ed88b73a6b1393948a0951e25993cff6c66",

"links": [],

"localizedScopeName": "Global",

"name": "Call Contact",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Abandons the incident and opens the default dashboard",

"displayName": "Cancel Incident",

"galleryImage": "",

"id": "944414556cbeebd3bf521840bdad54264072e6e430",

"links": [],

"localizedScopeName": "Global",

"name": "Cancel Incident",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",

"displayName": "Create a Task with Time Spent",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",

"id": "93dfb3fc4f3339c24f199d4eed888d50a2da3e2908",

"links": [],

"localizedScopeName": "Global",

"name": "Crear una tarea con el tiempo dedicado",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "",

"displayName": "Create and Send Survey",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.SubReport.ico",

"id": "943a2f7631f172ade8507347a5ada7b2a39daec900",

"links": [],

"localizedScopeName": "Global",

"name": "Create and Send Survey",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.",

"displayName": "Create Change from Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",

"id": "9378b5149c22e1173219ac42a699f88b881885bc11",

"links": [],

"localizedScopeName": "Global",

"name": "Create Change from Incident",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.",

"displayName": "Create Problem from Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.trafficlight_on.ico",

"id": "935ecc5e96f6f2e26994e445dd8be9fef86252399e",

"links": [],

"localizedScopeName": "Global",

"name": "Cria um problema de um incidente",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Change Request Record from the current Incident.",

"displayName": "Create Standard Change from Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",

"id": "93e2938fd4d656b25516ba41b986365596101e39a5",

"links": [],

"localizedScopeName": "Global",

"name": "Create Standard Change from Incident",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Conditional expression One-Step that shows a Configuration Map",

"displayName": "Impacted CI's Button Actions",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.WidgetEditor_ScatterChart.png",

"id": "93dfe7325dd236465ec873418e97ca948f738974a0",

"links": [],

"localizedScopeName": "Global",

"name": "Impacted CIs Button Actions",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.",

"displayName": "Nominate for KB",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Knowledge.KnowledgeViewCurrent.png",

"id": "9365abfe787a1bce3282c446a9ae9914204703a7fe",

"links": [],

"localizedScopeName": "Global",

"name": "Nominate for KB",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",

"displayName": "Track Task Time Against Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",

"id": "93d4ee5220e714428a9a4f4189a329409e69e48056",

"links": [],

"localizedScopeName": "Global",

"name": "Marcar tempo da tarefa contra o incidente",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae"

}

],

"Config Item Tasks": [

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.",

"displayName": "Ping System",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",

"id": "9379e37ed996514927afa143658d9d46c06b3f1558",

"links": [],

"localizedScopeName": "Global",

"name": "Ping System",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.",

"displayName": "RDP to Primary CI",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.workstation_network.png",

"id": "939850e292d4b54454e9d8471db023c97db04ec279",

"links": [],

"localizedScopeName": "Global",

"name": "RDP to Primary CI",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.",

"displayName": "Reboot Computer",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Views.workplace2.png",

"id": "936592312d5676ab8accd94673a45ceaa41777e31e",

"links": [],

"localizedScopeName": "Global",

"name": "Reboot Computer",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Sets password for selected User or Customer to \"ChangeMe,\" and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.",

"displayName": "Reset Password",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",

"id": "935467d76aacbb0fe7317345f58cc75e38c6640e38",

"links": [],

"localizedScopeName": "Global",

"name": "Reset Password",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae"

}

],

"Global": [

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.",

"displayName": "RDP to Primary CI",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.workstation_network.png",

"id": "939850e292d4b54454e9d8471db023c97db04ec279",

"links": [],

"localizedScopeName": "Global",

"name": "RDP to Primary CI",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.",

"displayName": "Ping System",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs.workstation_network.ico",

"id": "9379e37ed996514927afa143658d9d46c06b3f1558",

"links": [],

"localizedScopeName": "Global",

"name": "Ping System",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.",

"displayName": "Reboot Computer",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Views.workplace2.png",

"id": "936592312d5676ab8accd94673a45ceaa41777e31e",

"links": [],

"localizedScopeName": "Global",

"name": "Reboot Computer",

"parentFolder": "9386dfed35b006a71b4e6c42d2b6b2fe8c0a16fea5",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record.",

"displayName": "Clone Current Incident",

"galleryImage": "",

"id": "9389f945cc0784caad651a491db626b6baf78bb19c",

"links": [],

"localizedScopeName": "Global",

"name": "Clone Current Incident",

"parentFolder": "",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389f945cc0784caad651a491db626b6baf78bb19c#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates).",

"displayName": "Not Available",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.about.png",

"id": "93b2c31172b273237c7311487b9c6eace6fcdef071",

"links": [],

"localizedScopeName": "Global",

"name": "Not Available",

"parentFolder": "",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93b2c31172b273237c7311487b9c6eace6fcdef071#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Launches Skype to contact the Customer.",

"displayName": "Call Contact",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.mobilephone3.png",

"id": "9389e70ed88b73a6b1393948a0951e25993cff6c66",

"links": [],

"localizedScopeName": "Global",

"name": "Call Contact",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.",

"displayName": "Create Change from Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",

"id": "9378b5149c22e1173219ac42a699f88b881885bc11",

"links": [],

"localizedScopeName": "Global",

"name": "Create Change from Incident",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.",

"displayName": "New Employee Request Denied",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",

"id": "93d5744310efa377c99eac4cd6a029e203095cfdf6",

"links": [],

"localizedScopeName": "Global",

"name": "New Employee Request Denied",

"parentFolder": "9386dfe9a8b61715d6adac4b2eaf97ea07f8c59026",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Create a new Journal - Note entry for Incident. Used primarily in iCherwell.",

"displayName": "Create a Journal Note Entry for Incident",

"galleryImage": "",

"id": "93dfb39503a41fb67670734ef495fd0c34216726de",

"links": [],

"localizedScopeName": "Global",

"name": "Create a Journal Note Entry for Incident",

"parentFolder": "",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfb39503a41fb67670734ef495fd0c34216726de#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",

"displayName": "Create a Task with Time Spent",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",

"id": "93dfb3fc4f3339c24f199d4eed888d50a2da3e2908",

"links": [],

"localizedScopeName": "Global",

"name": "Crear una tarea con el tiempo dedicado",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates Tasks for new employee items and adds request to New Request Queue.",

"displayName": "New Employee Tasks",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People.woman1.ico",

"id": "93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b",

"links": [],

"localizedScopeName": "Global",

"name": "New Employee Tasks",

"parentFolder": "9386dfe9a8b61715d6adac4b2eaf97ea07f8c59026",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates a Change Request Record from the current Incident.",

"displayName": "Create Standard Change from Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Editors.BusObEditor-Lifecycle.png",

"id": "93e2938fd4d656b25516ba41b986365596101e39a5",

"links": [],

"localizedScopeName": "Global",

"name": "Create Standard Change from Incident",

"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.",

"displayName": "Reopen Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Unlock32.png",

"id": "93c28182ecc977b3dab73446549d977a008cd84ad2",

"links": [],

"localizedScopeName": "Global",

"name": "Reopen Incident",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

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"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",

"displayName": "Track Task Time Against Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",

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"name": "Marcar tempo da tarefa contra o incidente",

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"description": "Sets the Incident Status to Resolved. Used for Mobile Apps.",

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"description": "Conditional expression One-Step that shows a Configuration Map",

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"description": "Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates.",

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},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps.",

"displayName": "Set Incident to Priority One",

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"description": "Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.",

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"displayName": "Follow-up E-mail",

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"name": "FollowUp EMail",

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"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

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"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",

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"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",

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"name": "SLA Escalate if not Touched in 3 Days",

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},

{

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"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People._48x48.user2.png",

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"displayName": "Escalate to Level 3",

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},

{

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"description": "Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.",

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"id": "93f72f43c5c4979d75c5f547e795400ef411cb8a6b",

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"name": "Invite pour le d\u00e9tails de la transmission au troisi\u00e8me",

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},

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"description": "Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.",

"displayName": "Create Problem from Incident",

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"displayName": "Create Incident",

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"id": "93dbbd9b58b12daa093a9944d8a356e57cefd7d277",

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"name": "Crear incidencia",

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"scope": "Global",

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{

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"description": "",

"displayName": "Filter SCTs",

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"name": "Filtrar SCTs",

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"scope": "Global",

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{

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"description": "Converts an Incident into a Major Incident",

"displayName": "Convert into Major Incident",

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"links": [],

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"name": "Convert into Major Incident",

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"scope": "Global",

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},

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"description": "Abandons the incident and opens the default dashboard",

"displayName": "Cancel Incident",

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"name": "Cancel Incident",

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"scope": "Global",

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"description": "Opens the current record",

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"links": [],

"localizedScopeName": "Global",

"name": "Go to Record",

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"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9445b97b516056a1278bb1483bb5c7f93e08e4635a#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

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"displayName": "Requester Follow Up Email",

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"name": "Requester Follow Up Email",

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"scope": "Global",

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"name": "Confirma\u00e7\u00e3o de resolu\u00e7\u00e3o",

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"parentIsScopeFolder": true,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:9454250878f3b7ff56de064ca781b2787105c8e667#Owner:6dd53665c0c24cab86870a21cf6434ae"

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"name": "Recommended Assignee",

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"scope": "Global",

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],

"Record Templates": [

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"Service Request Models": [

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},

{

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],

"Workflow Actions": [

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"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "",

"displayName": "Escalation Complete",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People.users3.ico",

"id": "940794cdb072fb6649a9fc49b8b3ce3f77760c9964",

"links": [],

"localizedScopeName": "Global",

"name": "Escalation Complete",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.",

"displayName": "Escalation to Level 2 and 3",

"galleryImage": "",

"id": "93f72f43c5c4979d75c5f547e795400ef411cb8a6b",

"links": [],

"localizedScopeName": "Global",

"name": "Invite pour le d\u00e9tails de la transmission au troisi\u00e8me",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.",

"displayName": "Reopen Incident",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.Unlock32.png",

"id": "93c28182ecc977b3dab73446549d977a008cd84ad2",

"links": [],

"localizedScopeName": "Global",

"name": "Reopen Incident",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",

"displayName": "SLA Escalate if not Touched in 3 Days",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",

"id": "93a606bfdcaf4fa68bf8284a7d8e195bae5e851992",

"links": [],

"localizedScopeName": "Global",

"name": "SLA Escalate if not Touched in 3 Days",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae"

},

{

"association": "6dd53665c0c24cab86870a21cf6434ae",

"description": "Makes the current user the owner of the Incident. \nChanges the Incident status from new to assigned.",

"displayName": "Take Ownership",

"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People._48x48.user2.png",

"id": "93d50acaac30f5fe73aef345cf923763d34f756c0c",

"links": [],

"localizedScopeName": "Global",

"name": "Take Ownership",

"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",

"parentIsScopeFolder": false,

"scope": "Global",

"scopeOwner": "(None)",

"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae"

}

]

},

"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae"

}

}

}

Human Readable Output

Global one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
RDP to Primary CI	RDP to Primary CI	Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.	939850e292d4b54454e9d8471db023c97db04ec279	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae
Ping System	Ping System	Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.	9379e37ed996514927afa143658d9d46c06b3f1558	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae
Reboot Computer	Reboot Computer	Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.	936592312d5676ab8accd94673a45ceaa41777e31e	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae
Clone Current Incident	Clone Current Incident	Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record.	9389f945cc0784caad651a491db626b6baf78bb19c	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9389f945cc0784caad651a491db626b6baf78bb19c#Owner:6dd53665c0c24cab86870a21cf6434ae
Not Available	Not Available	Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates).	93b2c31172b273237c7311487b9c6eace6fcdef071	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93b2c31172b273237c7311487b9c6eace6fcdef071#Owner:6dd53665c0c24cab86870a21cf6434ae
Call Contact	Call Contact	Launches Skype to contact the Customer.	9389e70ed88b73a6b1393948a0951e25993cff6c66	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae
Create Change from Incident	Create Change from Incident	Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.	9378b5149c22e1173219ac42a699f88b881885bc11	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae
New Employee Request Denied	New Employee Request Denied	Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.	93d5744310efa377c99eac4cd6a029e203095cfdf6	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae
Create a Journal Note Entry for Incident	Create a Journal Note Entry for Incident	Create a new Journal - Note entry for Incident. Used primarily in iCherwell.	93dfb39503a41fb67670734ef495fd0c34216726de	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dfb39503a41fb67670734ef495fd0c34216726de#Owner:6dd53665c0c24cab86870a21cf6434ae
Crear una tarea con el tiempo dedicado	Create a Task with Time Spent	Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell	93dfb3fc4f3339c24f199d4eed888d50a2da3e2908	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae
New Employee Tasks	New Employee Tasks	Creates Tasks for new employee items and adds request to New Request Queue.	93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae
Create Standard Change from Incident	Create Standard Change from Incident	Creates a Change Request Record from the current Incident.	93e2938fd4d656b25516ba41b986365596101e39a5	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae
Reopen Incident	Reopen Incident	Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.	93c28182ecc977b3dab73446549d977a008cd84ad2	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae
Reset Password	Reset Password	Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.	935467d76aacbb0fe7317345f58cc75e38c6640e38	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae
Marcar tempo da tarefa contra o incidente	Track Task Time Against Incident	Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.	93d4ee5220e714428a9a4f4189a329409e69e48056	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae
Set Incident Status to Resolved	Set Incident Status to Resolved	Sets the Incident Status to Resolved. Used for Mobile Apps.	93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77#Owner:6dd53665c0c24cab86870a21cf6434ae
Impacted CIs Button Actions	Impacted CI's Button Actions	Conditional expression One-Step that shows a Configuration Map	93dfe7325dd236465ec873418e97ca948f738974a0	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae
Close as Duplicate	Close as Duplicate	Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates.	938737bddabf85fd0c881a4c26b93982d9411e91ef	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae
Close Request	Close Request		93c281891b5c3819fe72934f6da3ca31efa03f7023	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93c281891b5c3819fe72934f6da3ca31efa03f7023#Owner:6dd53665c0c24cab86870a21cf6434ae
Set Incident to Priority One	Set Incident to Priority One	Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps.	93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b#Owner:6dd53665c0c24cab86870a21cf6434ae
Nominate for KB	Nominate for KB	Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.	9365abfe787a1bce3282c446a9ae9914204703a7fe	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae
FollowUp EMail	Follow-up E-mail	Creates a follow-up e-mail to send the Customer regarding a question or update about the Incident. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record.	9344807867705870519cd54caf852e8600e42ed537	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9344807867705870519cd54caf852e8600e42ed537#Owner:6dd53665c0c24cab86870a21cf6434ae
SLA Escalate if not Touched in 3 Days	SLA Escalate if not Touched in 3 Days	When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.	93a606bfdcaf4fa68bf8284a7d8e195bae5e851992	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae
Take Ownership	Take Ownership	Makes the current user the owner of the Incident. Changes the Incident status from new to assigned.	93d50acaac30f5fe73aef345cf923763d34f756c0c	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae
Escalate to Level 3	Escalate to Level 3		940794577aeb1e8265242c452eb83401abcefda781	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae
Escalation Complete	Escalation Complete		940794cdb072fb6649a9fc49b8b3ce3f77760c9964	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae
Invite pour le détails de la transmission au troisième	Escalation to Level 2 and 3	Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.	93f72f43c5c4979d75c5f547e795400ef411cb8a6b	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae
Cria um problema de um incidente	Create Problem from Incident	Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.	935ecc5e96f6f2e26994e445dd8be9fef86252399e	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae
Crear incidencia	Create Incident		93dbbd9b58b12daa093a9944d8a356e57cefd7d277	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae
Filtrar SCTs	Filter SCTs		9411e83cb4677257b43dd24021aae88c85a3213805	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9411e83cb4677257b43dd24021aae88c85a3213805#Owner:6dd53665c0c24cab86870a21cf6434ae
Convert into Major Incident	Convert into Major Incident	Converts an Incident into a Major Incident	94434b2049907a382f535b4004a442ebae3c1af753	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:94434b2049907a382f535b4004a442ebae3c1af753#Owner:6dd53665c0c24cab86870a21cf6434ae
Cancel Incident	Cancel Incident	Abandons the incident and opens the default dashboard	944414556cbeebd3bf521840bdad54264072e6e430	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae
Go to Record	Go to Record	Opens the current record	9445b97b516056a1278bb1483bb5c7f93e08e4635a	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9445b97b516056a1278bb1483bb5c7f93e08e4635a#Owner:6dd53665c0c24cab86870a21cf6434ae
Requester Follow Up Email	Requester Follow Up Email		9450a0600c044e15f723d349958b5dec22924863e8	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9450a0600c044e15f723d349958b5dec22924863e8#Owner:6dd53665c0c24cab86870a21cf6434ae
Confirmação de resolução	Resolved Confirmation	Creates an e-mail to the Customer that her Incident was resolved. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record.	9454250878f3b7ff56de064ca781b2787105c8e667	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9454250878f3b7ff56de064ca781b2787105c8e667#Owner:6dd53665c0c24cab86870a21cf6434ae
Recommended Assignee	Recommended Assignee		9454e641d3819fbf16c6394037af3814de18670bf8	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9454e641d3819fbf16c6394037af3814de18670bf8#Owner:6dd53665c0c24cab86870a21cf6434ae
Create and Send Survey	Create and Send Survey		943a2f7631f172ade8507347a5ada7b2a39daec900	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae
Sample Onestep Called from API	Sample Onestep Called from API		947509fc528a451570e6c14223a9a8ca12b0856fc2	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae

Buttons one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
Call Contact	Call Contact	Launches Skype to contact the Customer.	9389e70ed88b73a6b1393948a0951e25993cff6c66	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae
Cancel Incident	Cancel Incident	Abandons the incident and opens the default dashboard	944414556cbeebd3bf521840bdad54264072e6e430	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae
Crear una tarea con el tiempo dedicado	Create a Task with Time Spent	Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell	93dfb3fc4f3339c24f199d4eed888d50a2da3e2908	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae
Create and Send Survey	Create and Send Survey		943a2f7631f172ade8507347a5ada7b2a39daec900	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae
Create Change from Incident	Create Change from Incident	Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.	9378b5149c22e1173219ac42a699f88b881885bc11	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae
Cria um problema de um incidente	Create Problem from Incident	Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.	935ecc5e96f6f2e26994e445dd8be9fef86252399e	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae
Create Standard Change from Incident	Create Standard Change from Incident	Creates a Change Request Record from the current Incident.	93e2938fd4d656b25516ba41b986365596101e39a5	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae
Impacted CIs Button Actions	Impacted CI's Button Actions	Conditional expression One-Step that shows a Configuration Map	93dfe7325dd236465ec873418e97ca948f738974a0	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae
Nominate for KB	Nominate for KB	Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.	9365abfe787a1bce3282c446a9ae9914204703a7fe	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae
Marcar tempo da tarefa contra o incidente	Track Task Time Against Incident	Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.	93d4ee5220e714428a9a4f4189a329409e69e48056	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae

Config Item Tasks one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
Ping System	Ping System	Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.	9379e37ed996514927afa143658d9d46c06b3f1558	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae
RDP to Primary CI	RDP to Primary CI	Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.	939850e292d4b54454e9d8471db023c97db04ec279	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae
Reboot Computer	Reboot Computer	Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted.	936592312d5676ab8accd94673a45ceaa41777e31e	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae
Reset Password	Reset Password	Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.	935467d76aacbb0fe7317345f58cc75e38c6640e38	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae

Record Templates one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
Close as Duplicate	Close as Duplicate	Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates.	938737bddabf85fd0c881a4c26b93982d9411e91ef	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae
Crear incidencia	Create Incident		93dbbd9b58b12daa093a9944d8a356e57cefd7d277	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae

Service Request Models one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
New Employee Request Denied	New Employee Request Denied	Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.	93d5744310efa377c99eac4cd6a029e203095cfdf6	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae
New Employee Tasks	New Employee Tasks	Creates Tasks for new employee items and adds request to New Request Queue.	93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae

Workflow Actions one-step actions:

Name	Display Name	Description	Id	Association	Stand In Key
Escalate to Level 3	Escalate to Level 3		940794577aeb1e8265242c452eb83401abcefda781	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae
Escalation Complete	Escalation Complete		940794cdb072fb6649a9fc49b8b3ce3f77760c9964	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae
Invite pour le détails de la transmission au troisième	Escalation to Level 2 and 3	Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table.	93f72f43c5c4979d75c5f547e795400ef411cb8a6b	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae
Reopen Incident	Reopen Incident	Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.	93c28182ecc977b3dab73446549d977a008cd84ad2	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae
SLA Escalate if not Touched in 3 Days	SLA Escalate if not Touched in 3 Days	When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.	93a606bfdcaf4fa68bf8284a7d8e195bae5e851992	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae
Take Ownership	Take Ownership	Makes the current user the owner of the Incident. Changes the Incident status from new to assigned.	93d50acaac30f5fe73aef345cf923763d34f756c0c	6dd53665c0c24cab86870a21cf6434ae	DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae

cherwell-run-one-step-action-on-business-object

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Run a One-Step Action using a OneStepActionRequest. This request is used to start a One-Step Action run with additional information, such as prompt values.

Base Command

cherwell-run-one-step-action-on-business-object

Input

Argument Name	Description	Required
busobjectid	The ID of the business object.	Required
busobrecid	The ID of the business object record.	Required
oneStepAction_StandInKey	The key to find the One-Step Action to run. You can get it using the command cherwell-get-one-step-actions-for-business-object.	Required
prompt_values	Additional information to run the action in JSON format.	Required

Context Output

Path	Type	Description

Command Example

!cherwell-run-one-step-action-on-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae busobrecid=94757184cce46253b3ab694ae58289b64d0cd867ce oneStepAction_StandInKey=DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae prompt_values=[{"promptDefId": "947509fe4c84176152bcaa472b929d556b47c5df6d","value": "This is from the REST API"}]

Human Readable Output

One-Step action has been executed successfully.