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Cherwell

This Integration is part of the Cherwell Pack.#

Cloud-based IT service management solution This integration was integrated and tested with version 10.1.1 of Cherwell

Configure Cherwell in Cortex#

ParameterRequired
URL (example: https://my.domain.com)True
UsernameTrue
PasswordTrue
Client idTrue
Trust any certificate (not secure)False
Use system proxy settingsFalse
First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days)False
CSV list of objects to fetch. The default is incident, for example: incident,problem,service)False
Max results to fetch (defualt is 30)False
Advanced Query to fetch (see integration detailed instructions)False
Fetch attachments (include attachements in fetch process)False
Fetch incidentsFalse
Incident typeFalse

Commands#

You can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

cherwell-create-business-object#


Creates a business object.

Base Command#

cherwell-create-business-object

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
jsonData JSON containing the relevant fields and their values, for example:
{"title": "some value"}).
Required

Context Output#

PathTypeDescription
Cherwell.BusinessObjects.RecordIdStringBusiness object record ID.
Cherwell.BusinessObjects.PublicIdStringBusiness object public ID.

Command Example#

!cherwell-create-business-object type=incident json={"Priority": "3", "CustomerDisplayName": "demisto admin", "Description": "This incident was created by Cherwell test playbook","Service":"Enterprise Apps","Category":"PeopleSoft","Subcategory":"Submit Incident"}

Context Example#

{
"Cherwell": {
"BusinessObjects": {
"PublicId": "102384",
"RecordId": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9"
}
}
}

Human Readable Output#

New Incident was created#

Public IdRecord Id
102384947571cec8a5b5f03850c940c2bf6ca2bf116ffce9

cherwell-update-business-object#


Update a business object with the specified fields.

Base Command#

cherwell-update-business-object

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
jsonData JSON containing the relevant fields and their values.Required
id_valuePublic ID or record ID.Required
id_typeType of ID. Possible values are: public_id, record_id.Required

Context Output#

PathTypeDescription
Cherwell.BusinessObjects.RecordIdStringBusiness object record ID.
Cherwell.BusinessObjects.PublicIdUnknownBusiness object public ID.

Command Example#

!cherwell-update-business-object type=incident id_type=public_id id_value=102383 json={"Priority": "1"}

Context Example#

{
"Cherwell": {
"BusinessObjects": {
"PublicId": "102383",
"RecordId": "94757184cce46253b3ab694ae58289b64d0cd867ce"
}
}
}

Human Readable Output#

Incident 102383 was updated#

Public IdRecord Id
10238394757184cce46253b3ab694ae58289b64d0cd867ce

cherwell-delete-business-object#


Deletes a given business object.

Base Command#

cherwell-delete-business-object

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_valuePublic ID or record ID.Required
id_typeType of ID. Possible values are: public_id, record_id.Required

Context Output#

There is no context output for this command.

Command Example#

!cherwell-delete-business-object id_type=record_id id_value=94757184cce46253b3ab694ae58289b64d0cd867ce type=incident

Human Readable Output#

Record 94757184cce46253b3ab694ae58289b64d0cd867ce of type incident was deleted#

cherwell-get-business-object#


Gets a business object by an ID.

Base Command#

cherwell-get-business-object

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_valuePublic ID or record ID.Required
id_typeType of ID. Possible values are: record_id, public_id.Required

Context Output#

There is no context output for this command.

Command Example#

!cherwell-get-business-object type=incident id_type=public_id id_value=102383

Context Example#

{
"Cherwell": {
"BusinessObjects": {
"ApprovalBlockID": "",
"AssignedTeam": "1st Level Support",
"AssignedTeamID": "9365b4e90592c81e3b7a024555a6c0094ba77e8773",
"AssignedTo": "",
"AssignedToID": "",
"AssignedToManager": "",
"Barcode": "",
"BreachNotes": "",
"CIDownEndDateTime": "",
"CIDownStartDateTime": "",
"CIDowntimeInMinutes": "0",
"CallSource": "Phone",
"CartItemID": "",
"Category": "PeopleSoft",
"Cause": "",
"ChangeID": "",
"ClonedIncident": "False",
"ClonedIncidentID": "",
"CloseDescription": "",
"ClosedBy": "",
"ClosedByID": "",
"ClosedDateTime": "",
"ClosedOn1stCall": "False",
"CombinedKB": "",
"Comments": "",
"ConfigItemDisplayName": "",
"ConfigItemRecID": "",
"ConfigItemType": "",
"ConfigItemTypeID": "",
"Cost": "0",
"CreatedBy": "demisto admin",
"CreatedByEmail": "user1@mail.com",
"CreatedByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",
"CreatedDateTime": "7/22/2021 12:22 PM",
"CreatedDuring": "8 to 5 Monday thru Friday",
"CustomerDepartment": "Accounting",
"CustomerDisplayName": "demisto admin",
"CustomerRecID": "9365da817530b0bfee892a48fb8815654c6071af03",
"CustomerSubscriptionLevel": "",
"CustomerTypeID": "",
"DefaultTeam": "1st Level Support",
"Description": "This incident was created by Cherwell test playbook-\r\n-\r\nThis is from the REST API-\r\n-\r\nThis is from the REST API",
"DescriptionSentimentValue": "2",
"EmailNotifications": "",
"ISMSAuditsID": "",
"Impact": "",
"IncidentDurationInDays": "0.02",
"IncidentDurationInHours": "0.53",
"IncidentID": "102383",
"IncidentType": "Service Request",
"IncidentchildID": "",
"IncidentchildRecID": "",
"KnowledgeArticleID": "",
"LastModBy": "demisto admin",
"LastModByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",
"LastModTimeStamp": "",
"LastModifiedDateTime": "7/22/2021 12:53 PM",
"Level2EscalationComplete": "False",
"Level2EscalationTeam": "2nd Level Support",
"Level3EscalationComplete": "False",
"Level3EscalationTeam": "3rd Level Support",
"LinkedProblem": "",
"LinkedSLAs": "93838607346b42be7074af487d9171ea9f948b7204 , , ",
"LinkedToProblem": "False",
"Location": "",
"MajorIncident": "False",
"MajorIncidentID": "",
"MajorIncidentRecID": "",
"NetworkEventID": "",
"NextStatus": "In Progress",
"NextStatusOneStep": "ActionInfoDef ID=\"93d9abdb6242",
"NextStatusText": "Begin Work",
"OnBehalfOf": "False",
"PendingEndDateTime": "",
"PendingPreviousStatus": "",
"PendingReason": "",
"PendingStartDateTime": "",
"PickedUpDateTime": "",
"PortalAffectsMultipleUsers": "False",
"PortalAffectsPrimaryFunction": "False",
"PortalAltContactInfo": "",
"Priority": "3",
"PublicId": "102383",
"RecID": "94757184cce46253b3ab694ae58289b64d0cd867ce",
"RecordId": "94757184cce46253b3ab694ae58289b64d0cd867ce",
"RecurringIncident": "False",
"Reopened": "False",
"Requester": "",
"RequesterDepartment": "Accounting",
"RequesterEmail": "",
"RequesterID": "",
"ReviewByDeadline": "",
"SCTFired": "False",
"SCTRecID": "",
"SLAID": "93838607346b42be7074af487d9171ea9f948b7204",
"SLAIDForCI": "",
"SLAIDForCustomer": "93838607346b42be7074af487d9171ea9f948b7204",
"SLAIDForService": "",
"SLAName": "Platinum",
"SLANameForCI": "",
"SLANameForCustomer": "Platinum",
"SLANameForService": "",
"SLAResolutionWarning": "7/26/2021 12:07 PM",
"SLAResolveByDeadline": "7/26/2021 12:22 PM",
"SLARespondByDeadline": "7/22/2021 4:22 PM",
"SLAResponseWarning": "7/22/2021 4:07 PM",
"SLATargetTimeID": "",
"SLA_Key": "Platinum_Service Request",
"STCTimeInMinutes": "0",
"SecurityEventID": "",
"Service": "Enterprise Apps",
"ServiceCartID": "",
"ServiceCatalogTemplateName": "",
"ServiceCustomerIsEntitled": "True",
"ServiceEntitlements": "Platinum, Gold, Silver, Corporate",
"ServiceID": "9389f689ed2a47e91de7954ecb8f2fe733af0ecb06",
"ShowAllServices": "False",
"ShowContactInformation": "False",
"SkillID": "9454f50880a42d63b93ce142d58fbbe97de1b3d672",
"SmartClassifySearchString": "Submit Incident",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Stat_24x7ElapsedTime": "0",
"Stat_DateTimeAssigned": "",
"Stat_DateTimeClosed": "",
"Stat_DateTimeInProgress": "",
"Stat_DateTimeReOpened": "",
"Stat_DateTimeResolved": "",
"Stat_DateTimeResponded": "",
"Stat_FirstCallResolution": "False",
"Stat_IncidentEscalated": "False",
"Stat_IncidentReopened": "False",
"Stat_NumberOfEscalations": "0",
"Stat_NumberOfTouches": "4",
"Stat_ResponseTime": "0",
"Stat_SLAResolutionBreached": "False",
"Stat_SLAResolutionGood": "False",
"Stat_SLAResolutionWarning": "False",
"Stat_SLAResponseBreached": "False",
"Stat_SLAResponseGood": "False",
"Stat_SLAResponseWarning": "False",
"Status": "New",
"StatusDesc": "",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"StatusOrder": "1",
"Subcategory": "Submit Incident",
"SubcategoryID": "",
"TaskClosedCount": "0",
"TasksClosed": "False",
"TasksInProgress": "False",
"TasksOnHold": "False",
"TotalSTCTimeInMinutes": "0",
"TotalTaskTime": "0",
"TotalTasks": "0",
"Urgency": "",
"WaitTime": "0",
"WalkUpSupportLocation": "",
"WasCIDown": "False",
"Withdraw": "False"
}
}
}

Human Readable Output#

Incident: 102383#

Approval Block IDAssigned TeamAssigned Team IDAssigned ToAssigned To IDAssigned To ManagerBarcodeBreach NotesCI Down End Date TimeCI Down Start Date TimeCI Downtime In MinutesCall SourceCart Item IDCategoryCauseChange IDCloned IncidentCloned Incident IDClose DescriptionClosed ByClosed By IDClosed Date TimeClosed On 1 St CallCombined KBCommentsConfig Item Display NameConfig Item Rec IDConfig Item TypeConfig Item Type IDCostCreated ByCreated By EmailCreated By IDCreated Date TimeCreated DuringCustomer DepartmentCustomer Display NameCustomer Rec IDCustomer Subscription LevelCustomer Type IDDefault TeamDescriptionDescription Sentiment ValueEmail NotificationsISMS Audits IDImpactIn cident Duration In DaysIn cident Duration In HoursIncident IDIncident TypeIncidentchild IDIncidentchild Rec IDKnowledge Article IDLast Mod ByLast Mod By IDLast Mod Time StampLast Modified Date TimeLevel 2 Escalation CompleteLevel 2 Escalation TeamLevel 3 Escalation CompleteLevel 3 Escalation TeamLinked ProblemLinked SL AsLinked To ProblemLocationMajor IncidentMajor Incident IDMajor Incident Rec IDNetwork Event IDNext StatusNext Status One StepNext Status TextOn Behalf OfPending End Date TimePending Previous StatusPending ReasonPending Start Date TimePicked Up Date TimePortal Affects Multiple UsersPortal Affects Primary FunctionPortal Alt Contact InfoPriorityPublic IdRec IDRecord IdRecurring IncidentReopenedRequesterRequester DepartmentRequester EmailRequester IDReview By DeadlineSCT FiredSCT Rec IDSLAIDSLAID For CISLAID For CustomerSLAID For ServiceSLA NameSLA Name For CISLA Name For CustomerSLA Name For ServiceSLA Resolution WarningSLA Resolve By DeadlineSLA Respond By DeadlineSLA Response WarningSLA Target Time IDSLA_ KeySTC Time In MinutesSecurity Event IDServiceService Cart IDService Catalog Template NameService Customer Is EntitledService EntitlementsService IDShow All ServicesShow Contact InformationSkill IDSmart Classify Search StringSpecifics Type IdStat _24 X 7 Elapsed TimeStat _ Date Time AssignedStat _ Date Time ClosedStat _ Date Time In ProgressStat _ Date Time Re OpenedStat _ Date Time ResolvedStat _ Date Time RespondedStat _ First Call ResolutionStat _ Incident EscalatedStat _ Incident ReopenedStat _ Number Of EscalationsStat _ Number Of TouchesStat _ Response TimeStat _SLA Resolution BreachedStat _SLA Resolution GoodStat _SLA Resolution WarningStat _SLA Response BreachedStat _SLA Response GoodStat _SLA Response WarningStatusStatus DescStatus IDStatus OrderSubcategorySubcategory IDTask Closed CountTasks ClosedTasks In ProgressTasks On HoldTotal STC Time In MinutesTotal Task TimeTotal TasksUrgencyWait TimeWalk Up Support LocationWas CI DownWithdraw
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87730PhonePeopleSoftFalseFalse0demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/22/2021 12:22 PM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook-
-
This is from the REST API-
-
This is from the REST API
20.020.53102383Service Requestdemisto admin9365b511f78906c1fe83644c3fb33e9ec1466f7d907/22/2021 12:53 PMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse310238394757184cce46253b3ab694ae58289b64d0cd867ce94757184cce46253b3ab694ae58289b64d0cd867ceFalseFalseAccountingFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/26/2021 12:07 PM7/26/2021 12:22 PM7/22/2021 4:22 PM7/22/2021 4:07 PMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse040FalseFalseFalseFalseFalseFalseNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse0000FalseFalse

cherwell-download-attachments#


Downloads imported attachements from a specified business object.

Base Command#

cherwell-download-attachments

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_typeType of ID. Possible values are: public_id, record_id.Required
id_valuePublic ID or record ID.Required

Context Output#

PathTypeDescription
FileUnknownFile result entries.

Command Example#

!cherwell-download-attachments type=incident id_type=public_id id_value=102383

Context Example#

{
"File": {
"EntryID": "13537@f0716e08-9825-481c-8938-8e0a91a20557",
"Extension": "jpg",
"Info": "image/jpeg",
"MD5": "4f12aef086cb181a9c6404bd28fe2a6f",
"Name": "60X80.jpg",
"SHA1": "df71c946e1a6c48e00a6376ebb2475f818c7f255",
"SHA256": "cb27126f168aa69740b87f581a1af467c1f12ceabf3ff9ee56f2c142b1b8a41e",
"SHA512": "70d3eab2ff2b64aa298e63b91809ca0ee76514c5895c145cd7f538baf58078dc3948bb263c5783647e9ab61fe20f32a4adb34f5d88c7a418a1a36a982c85e4b5",
"SSDeep": "98304:cHwUVx2eChpJLQEnnE0wsMtEgWilmMPhGxNXnFVfM+3:Iwax2xppnctTAMPhWxr5",
"Size": 4187889,
"Type": "JPEG image data, Exif standard: [TIFF image data, big-endian, direntries=9, model=FC1102, software=Google, height=0, datetime=2020:06:13 23:02:58, orientation=upper-left, description=DCIM/101MEDIA/DJI_0284.JPG, width=0], baseline, precision 8, 2750x3667, frames 3"
}
}

Human Readable Output#

cherwell-upload-attachment#


Uploads an attachment to a specified business object.

Base Command#

cherwell-upload-attachment

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_typeType of ID. Possible values are: record_id, public_id.Required
id_valuePublic ID or record ID.Required
file_entry_idFile entry ID.Required

Context Output#

PathTypeDescription
Cherwell.UploadedAttachments.AttachmentFileIdStringAttachmentFileId to use to get information about the attachment. attachment
Cherwell.UploadedAttachments.BusinessObjectTypeStringBusiness object type, for example: "Incident".
Cherwell.UploadedAttachments.PublicIdStringPublic ID.
Cherwell.UploadedAttachments.RecordIdStringRecord ID.

Command Example#

!cherwell-upload-attachment file_entry_id=13570@f0716e08-9825-481c-8938-8e0a91a20557 type=incident id_type=public_id id_value=102383

Context Example#

{
"Cherwell": {
"UploadedAttachments": {
"AttachmentFileId": "947571fbce24025d9bee3b42d99e6eb4dd887100f4",
"BusinessObjectType": "incident",
"PublicId": "102383"
}
}
}

Human Readable Output#

Attachment: 947571fbce24025d9bee3b42d99e6eb4dd887100f4, was successfully attached to incident 102383#

cherwell-link-business-objects#


Links business objects that are related.

Base Command#

cherwell-link-business-objects

Input#

Argument NameDescriptionRequired
parent_typeParent business object type name.Required
parent_record_idParent business object record ID.Required
child_typeChild business object type name.Required
child_record_idChild business object record ID.Required
relationship_idRelationship ID.Required

Context Output#

There is no context output for this command.

Command Example#

!cherwell-link-business-objects parent_type=incident child_type=task relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 child_record_id=94757210152427ef6ff98741a9a1c01d9fbe80545d parent_record_id=94757184cce46253b3ab694ae58289b64d0cd867ce

Human Readable Output#

Incident 94757184cce46253b3ab694ae58289b64d0cd867ce and Task 94757210152427ef6ff98741a9a1c01d9fbe80545d were linked#

cherwell-unlink-business-objects#


Unlinks business objects that are linked and related.

Base Command#

cherwell-unlink-business-objects

Input#

Argument NameDescriptionRequired
parent_typeParent business object type name.Required
parent_record_idParent business object record ID.Required
child_typeChild business object type name.Required
child_record_idChild business object record ID.Required
relationship_idRelationship ID.Required

Context Output#

There is no context output for this command.

Command Example#

!cherwell-unlink-business-objects parent_type=incident child_type=task relationship_id=9369187528b417b4a17aaa4646b7f7a78b3c821be9 child_record_id=94757210152427ef6ff98741a9a1c01d9fbe80545d parent_record_id=94757184cce46253b3ab694ae58289b64d0cd867ce

Human Readable Output#

Incident 94757184cce46253b3ab694ae58289b64d0cd867ce and Task 94757210152427ef6ff98741a9a1c01d9fbe80545d were unlinked#

cherwell-get-attachments-info#


Gets information for business object attachments.

Base Command#

cherwell-get-attachments-info

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_typeType of ID. Possible values are: record_id, public_id.Required
id_valuePublic ID or record ID.Required
attachment_typeType of attachment. Possible values are: linked, imported, url.Required

Context Output#

PathTypeDescription
Cherwell.AttachmentsInfo.AttachmentFiledIdStringAttachment field ID.
Cherwell.AttachmentsInfo.FileNameStringFile name.
Cherwell.AttachmentsInfo.AttachmentIdStringAttachment ID.
Cherwell.AttachmentsInfo.BusinessObjectTypeStringBusiness object type, for example: "Incident".
Cherwell.AttachmentsInfo.BusinessObjectPublicIdStringBusiness object public ID.
Cherwell.AttachmentsInfo.BusinessObjectRecordIdStringBusiness object record ID.

Command Example#

!cherwell-get-attachments-info attachment_type=imported type=incident id_type=public_id id_value=102383

Context Example#

{
"Cherwell": {
"AttachmentsInfo": [
{
"AttachmentFiledId": "9475718f7de6f1508ca8704bd9b83d215763f567d1",
"AttachmentId": "9475718f7e153c3d751b5046b389eeba6df7d6d778",
"BusinessObjectPublicId": "102383",
"BusinessObjectType": "incident",
"FileName": "60X80.jpg"
}
]
}
}

Human Readable Output#

Incident 102383 attachments#

Attachment Filed IdAttachment IdBusiness Object Public IdBusiness Object TypeFile Name
9475718f7de6f1508ca8704bd9b83d215763f567d19475718f7e153c3d751b5046b389eeba6df7d6d778102383incident60X80.jpg

cherwell-remove-attachment#


Remove the attachment from the specified business object.

Base Command#

cherwell-remove-attachment

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
id_typeType of ID. Possible values are: record_id, public_id.Required
id_valuePublic ID or record ID.Required
attachment_idAttachment ID to reomve.Required

Context Output#

There is no context output for this command.

Command Example#

!cherwell-remove-attachment type=incident id_type=public_id id_value=102383 attachment_id=9475718f7e153c3d751b5046b389eeba6df7d6d778

Human Readable Output#

Attachment: 9475718f7e153c3d751b5046b389eeba6df7d6d778, was successfully removed from incident 102383#

cherwell-query-business-object#


Runs advanced queries to search in a specified business object.

Base Command#

cherwell-query-business-object

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
queryThe query to run. A CSV list of filters such that each filter is of the form: ["field_name","operator","value"] and operator is one of: 'eq'=equal, 'gt'=grater-than, 'lt'=less-than, 'contains', 'startwith'. Special characters should be escaped.
Example: [["CreatedDateTime":"gt":"4/10/2019 3:10:12 PM"]["Priority","eq","1"]].
NOTE: If multiple filters are received for the same field name, an 'OR' operation between the filters will be performed, if the field names are different an 'AND' operation will be performed.
Required
max_resultsMaximum number of results to pull. Default is 30.Optional

Context Output#

There is no context output for this command.

Command Example#

!cherwell-query-business-object type=incident query=[["Description","eq","This incident was created by Cherwell test playbook"]]

Context Example#

{
"Cherwell": {
"QueryResults": [
{
"ApprovalBlockID": "",
"AssignedTeam": "1st Level Support",
"AssignedTeamID": "9365b4e90592c81e3b7a024555a6c0094ba77e8773",
"AssignedTo": "",
"AssignedToID": "",
"AssignedToManager": "",
"Barcode": "",
"BreachNotes": "",
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"CIDownEndDateTime": "",
"CIDownStartDateTime": "",
"CIDowntimeInMinutes": "0.00",
"CallSource": "Phone",
"CartItemID": "",
"Category": "PeopleSoft",
"Cause": "",
"ChangeID": "",
"ClonedIncident": "",
"ClonedIncidentID": "",
"CloseDescription": "",
"ClosedBy": "",
"ClosedByID": "",
"ClosedDateTime": "",
"ClosedOn1stCall": "False",
"CombinedKB": "",
"Comments": "",
"ConfigItemDisplayName": "",
"ConfigItemRecID": "",
"ConfigItemType": "",
"ConfigItemTypeID": "",
"Cost": "0.00",
"CreatedBy": "demisto admin",
"CreatedByEmail": "user1@mail.com",
"CreatedByID": "9365b511f78906c1fe83644c3fb33e9ec1466f7d90",
"CreatedDateTime": "7/21/2021 11:00:09 AM",
"CreatedDuring": "8 to 5 Monday thru Friday",
"CustomerDepartment": "Accounting",
"CustomerDisplayName": "demisto admin",
"CustomerRecID": "9365da817530b0bfee892a48fb8815654c6071af03",
"CustomerSubscriptionLevel": "",
"CustomerTypeID": "",
"DefaultTeam": "1st Level Support",
"Description": "This incident was created by Cherwell test playbook",
"DescriptionSentimentValue": "1",
"EmailNotifications": "",
"ISMSAuditsID": "",
"Impact": "",
"IncidentDurationInDays": "0.17",
"IncidentDurationInHours": "4.00",
"IncidentID": "102379",
"IncidentType": "Service Request",
"IncidentchildID": "",
"IncidentchildRecID": "",
"KnowledgeArticleID": "",
"LastModBy": "Cherwell Admin",
"LastModByID": "93546560c6334c3c105d17437c843b9557775b2e0c",
"LastModTimeStamp": "Byte[] Array",
"LastModifiedDateTime": "7/21/2021 3:00:15 PM",
"Level2EscalationComplete": "False",
"Level2EscalationTeam": "2nd Level Support",
"Level3EscalationComplete": "False",
"Level3EscalationTeam": "3rd Level Support",
"LinkedProblem": "",
"LinkedSLAs": "93838607346b42be7074af487d9171ea9f948b7204 , , ",
"LinkedToProblem": "False",
"Location": "",
"MajorIncident": "False",
"MajorIncidentID": "",
"MajorIncidentRecID": "",
"NetworkEventID": "",
"NextStatus": "In Progress",
"NextStatusOneStep": "ActionInfoDef ID=\"93d9abdb6242",
"NextStatusText": "Begin Work",
"OnBehalfOf": "False",
"PendingEndDateTime": "",
"PendingPreviousStatus": "",
"PendingReason": "",
"PendingStartDateTime": "",
"PickedUpDateTime": "",
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"LinkedProblem": "",
"LinkedSLAs": "93838607346b42be7074af487d9171ea9f948b7204 , , ",
"LinkedToProblem": "False",
"Location": "",
"MajorIncident": "False",
"MajorIncidentID": "",
"MajorIncidentRecID": "",
"NetworkEventID": "",
"NextStatus": "In Progress",
"NextStatusOneStep": "ActionInfoDef ID=\"93d9abdb6242",
"NextStatusText": "Begin Work",
"OnBehalfOf": "False",
"PendingEndDateTime": "",
"PendingPreviousStatus": "",
"PendingReason": "",
"PendingStartDateTime": "",
"PickedUpDateTime": "",
"PortalAffectsMultipleUsers": "False",
"PortalAffectsPrimaryFunction": "False",
"PortalAltContactInfo": "",
"Priority": "3",
"PublicId": "102384",
"RecID": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9",
"RecordId": "947571cec8a5b5f03850c940c2bf6ca2bf116ffce9",
"RecurringIncident": "False",
"Reopened": "False",
"Requester": "",
"RequesterDepartment": "Accounting",
"RequesterEmail": "",
"RequesterID": "",
"ReviewByDeadline": "1/1/1900 12:00:00 AM",
"SCTFired": "False",
"SCTRecID": "",
"SLAID": "93838607346b42be7074af487d9171ea9f948b7204",
"SLAIDForCI": "",
"SLAIDForCustomer": "93838607346b42be7074af487d9171ea9f948b7204",
"SLAIDForService": "",
"SLAName": "Platinum",
"SLANameForCI": "",
"SLANameForCustomer": "Platinum",
"SLANameForService": "",
"SLAResolutionWarning": "7/26/2021 12:39:18 PM",
"SLAResolveByDeadline": "7/26/2021 12:54:18 PM",
"SLARespondByDeadline": "7/22/2021 4:54:18 PM",
"SLAResponseWarning": "7/22/2021 4:39:18 PM",
"SLATargetTimeID": "",
"SLA_Key": "Platinum_Service Request",
"STCTimeInMinutes": "0",
"SecurityEventID": "",
"Service": "Enterprise Apps",
"ServiceCartID": "",
"ServiceCatalogTemplateName": "",
"ServiceCustomerIsEntitled": "True",
"ServiceEntitlements": "Platinum, Gold, Silver, Corporate",
"ServiceID": "9389f689ed2a47e91de7954ecb8f2fe733af0ecb06",
"ShowAllServices": "False",
"ShowContactInformation": "False",
"SkillID": "9454f50880a42d63b93ce142d58fbbe97de1b3d672",
"SmartClassifySearchString": "Submit Incident",
"SpecificsTypeId": "9398862125defd58a8deea46fe88acc411a96e2b00",
"Stat_24x7ElapsedTime": "0",
"Stat_DateTimeAssigned": "",
"Stat_DateTimeClosed": "",
"Stat_DateTimeInProgress": "",
"Stat_DateTimeReOpened": "",
"Stat_DateTimeResolved": "",
"Stat_DateTimeResponded": "",
"Stat_FirstCallResolution": "False",
"Stat_IncidentEscalated": "False",
"Stat_IncidentReopened": "False",
"Stat_NumberOfEscalations": "0",
"Stat_NumberOfTouches": "1",
"Stat_ResponseTime": "0",
"Stat_SLAResolutionBreached": "False",
"Stat_SLAResolutionGood": "False",
"Stat_SLAResolutionWarning": "False",
"Stat_SLAResponseBreached": "False",
"Stat_SLAResponseGood": "False",
"Stat_SLAResponseWarning": "False",
"Status": "New",
"StatusDesc": "",
"StatusID": "938729d99cb110f2a6c3e5488ead246422a7cd115f",
"StatusOrder": "1",
"Subcategory": "Submit Incident",
"SubcategoryID": "",
"TaskClosedCount": "0",
"TasksClosed": "False",
"TasksInProgress": "False",
"TasksOnHold": "False",
"TotalSTCTimeInMinutes": "0",
"TotalTaskTime": "0.00",
"TotalTasks": "0.00",
"Urgency": "",
"WaitTime": "0",
"WalkUpSupportLocation": "",
"WasCIDown": "False",
"Withdraw": "False"
}
]
}
}

Human Readable Output#

Query Results#

Approval Block IDAssigned TeamAssigned Team IDAssigned ToAssigned To IDAssigned To ManagerBarcodeBreach NotesBusiness Object IdCI Down End Date TimeCI Down Start Date TimeCI Downtime In MinutesCall SourceCart Item IDCategoryCauseChange IDCloned IncidentCloned Incident IDClose DescriptionClosed ByClosed By IDClosed Date TimeClosed On 1 St CallCombined KBCommentsConfig Item Display NameConfig Item Rec IDConfig Item TypeConfig Item Type IDCostCreated ByCreated By EmailCreated By IDCreated Date TimeCreated DuringCustomer DepartmentCustomer Display NameCustomer Rec IDCustomer Subscription LevelCustomer Type IDDefault TeamDescriptionDescription Sentiment ValueEmail NotificationsISMS Audits IDImpactIn cident Duration In DaysIn cident Duration In HoursIncident IDIncident TypeIncidentchild IDIncidentchild Rec IDKnowledge Article IDLast Mod ByLast Mod By IDLast Mod Time StampLast Modified Date TimeLevel 2 Escalation CompleteLevel 2 Escalation TeamLevel 3 Escalation CompleteLevel 3 Escalation TeamLinked ProblemLinked SL AsLinked To ProblemLocationMajor IncidentMajor Incident IDMajor Incident Rec IDNetwork Event IDNext StatusNext Status One StepNext Status TextOn Behalf OfPending End Date TimePending Previous StatusPending ReasonPending Start Date TimePicked Up Date TimePortal Affects Multiple UsersPortal Affects Primary FunctionPortal Alt Contact InfoPriorityPublic IdRec IDRecord IdRecurring IncidentReopenedRequesterRequester DepartmentRequester EmailRequester IDReview By DeadlineSCT FiredSCT Rec IDSLAIDSLAID For CISLAID For CustomerSLAID For ServiceSLA NameSLA Name For CISLA Name For CustomerSLA Name For ServiceSLA Resolution WarningSLA Resolve By DeadlineSLA Respond By DeadlineSLA Response WarningSLA Target Time IDSLA_ KeySTC Time In MinutesSecurity Event IDServiceService Cart IDService Catalog Template NameService Customer Is EntitledService EntitlementsService IDShow All ServicesShow Contact InformationSkill IDSmart Classify Search StringSpecifics Type IdStat _24 X 7 Elapsed TimeStat _ Date Time AssignedStat _ Date Time ClosedStat _ Date Time In ProgressStat _ Date Time Re OpenedStat _ Date Time ResolvedStat _ Date Time RespondedStat _ First Call ResolutionStat _ Incident EscalatedStat _ Incident ReopenedStat _ Number Of EscalationsStat _ Number Of TouchesStat _ Response TimeStat _SLA Resolution BreachedStat _SLA Resolution GoodStat _SLA Resolution WarningStat _SLA Response BreachedStat _SLA Response GoodStat _SLA Response WarningStatusStatus DescStatus IDStatus OrderSubcategorySubcategory IDTask Closed CountTasks ClosedTasks In ProgressTasks On HoldTotal STC Time In MinutesTotal Task TimeTotal TasksUrgencyWait TimeWalk Up Support LocationWas CI DownWithdraw
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87736dd53665c0c24cab86870a21cf6434ae0.00PhonePeopleSoftFalse0.00demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/21/2021 11:00:09 AM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook10.174.00102379Service RequestCherwell Admin93546560c6334c3c105d17437c843b9557775b2e0cByte[] Array7/21/2021 3:00:15 PMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse3102379947563943db20d178bf122451b8946535670196726947563943db20d178bf122451b8946535670196726FalseFalseAccounting1/1/1900 12:00:00 AMFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/23/2021 10:45:09 AM7/23/2021 11:00:09 AM7/21/2021 3:00:09 PM7/21/2021 2:45:09 PMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse050FalseFalseFalseTrueFalseTrueNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse00.000.000FalseFalse
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87736dd53665c0c24cab86870a21cf6434ae0.00PhonePeopleSoftFalse0.00demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/21/2021 11:01:52 AM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook10.174.00102380Service RequestCherwell Admin93546560c6334c3c105d17437c843b9557775b2e0cByte[] Array7/21/2021 3:02:01 PMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse110238094756398453cbed47f9b19434e91e320b92cb47d3d94756398453cbed47f9b19434e91e320b92cb47d3dFalseFalseAccounting1/1/1900 12:00:00 AMFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/21/2021 2:56:52 PM7/21/2021 3:01:52 PM7/21/2021 11:26:52 AM7/21/2021 11:11:52 AMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse0110TrueFalseTrueTrueFalseTrueNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse00.000.000FalseFalse
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87736dd53665c0c24cab86870a21cf6434ae0.00PhonePeopleSoftFalse0.00demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/21/2021 1:11:19 PM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook10.7919.00102381Service RequestCherwell Admin93546560c6334c3c105d17437c843b9557775b2e0cByte[] Array7/22/2021 8:11:20 AMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse3102381947564c7add241eb40f5ff40f5a026147a9fc0d47d947564c7add241eb40f5ff40f5a026147a9fc0d47dFalseFalseAccounting1/1/1900 12:00:00 AMFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/23/2021 12:56:19 PM7/23/2021 1:11:19 PM7/22/2021 8:11:19 AM7/21/2021 4:56:19 PMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse050FalseFalseFalseTrueFalseTrueNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse00.000.000FalseFalse
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87736dd53665c0c24cab86870a21cf6434ae0.00PhonePeopleSoftFalse0.00demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/22/2021 12:22:27 PM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook10.000.00102382Service Requestdemisto admin9365b511f78906c1fe83644c3fb33e9ec1466f7d90Byte[] Array7/22/2021 12:22:31 PMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse3102382947571842387f6d7df118546e29cac13df2afafebc947571842387f6d7df118546e29cac13df2afafebcFalseFalseAccounting1/1/1900 12:00:00 AMFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/26/2021 12:07:27 PM7/26/2021 12:22:27 PM7/22/2021 4:22:27 PM7/22/2021 4:07:27 PMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse010FalseFalseFalseFalseFalseFalseNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse00.000.000FalseFalse
1st Level Support9365b4e90592c81e3b7a024555a6c0094ba77e87736dd53665c0c24cab86870a21cf6434ae0.00PhonePeopleSoftFalse0.00demisto adminuser1@mail.com9365b511f78906c1fe83644c3fb33e9ec1466f7d907/22/2021 12:54:18 PM8 to 5 Monday thru FridayAccountingdemisto admin9365da817530b0bfee892a48fb8815654c6071af031st Level SupportThis incident was created by Cherwell test playbook10.000.00102384Service Requestdemisto admin9365b511f78906c1fe83644c3fb33e9ec1466f7d90Byte[] Array7/22/2021 12:54:18 PMFalse2nd Level SupportFalse3rd Level Support93838607346b42be7074af487d9171ea9f948b7204 , ,FalseFalseIn ProgressActionInfoDef ID="93d9abdb6242Begin WorkFalseFalseFalse3102384947571cec8a5b5f03850c940c2bf6ca2bf116ffce9947571cec8a5b5f03850c940c2bf6ca2bf116ffce9FalseFalseAccounting1/1/1900 12:00:00 AMFalse93838607346b42be7074af487d9171ea9f948b720493838607346b42be7074af487d9171ea9f948b7204PlatinumPlatinum7/26/2021 12:39:18 PM7/26/2021 12:54:18 PM7/22/2021 4:54:18 PM7/22/2021 4:39:18 PMPlatinum_Service Request0Enterprise AppsTruePlatinum, Gold, Silver, Corporate9389f689ed2a47e91de7954ecb8f2fe733af0ecb06FalseFalse9454f50880a42d63b93ce142d58fbbe97de1b3d672Submit Incident9398862125defd58a8deea46fe88acc411a96e2b000FalseFalseFalse010FalseFalseFalseFalseFalseFalseNew938729d99cb110f2a6c3e5488ead246422a7cd115f1Submit Incident0FalseFalseFalse00.000.000FalseFalse

cherwell-get-field-info#


Gets information for a field, by one of its properties (Name, Display Name, or id).

Base Command#

cherwell-get-field-info

Input#

Argument NameDescriptionRequired
typeBusiness object type, for example: "Incident". .Required
field_propertyField property to search by (Name, DIsplay Name or Field id).Required

Context Output#

PathTypeDescription
Cherwell.FieldInfo.DisplayNameStringField display name (as it displays in the Cherwell UI).
Cherwell.FieldInfo.FieldIdStringField ID.
Cherwell.FieldInfo.NameStringThe name to use when working with business object commands.

Command Example#

!cherwell-get-field-info type=incident field_property=Customer Display Name

Context Example#

{
"Cherwell": {
"FieldInfo": {
"DisplayName": "Customer Display Name",
"FieldId": "93734aaff77b19d1fcfd1d4b4aba1b0af895f25788",
"Name": "CustomerDisplayName"
}
}
}

Human Readable Output#

Field info#

Display NameField IdName
Customer Display Name93734aaff77b19d1fcfd1d4b4aba1b0af895f25788CustomerDisplayName

cherwell-run-saved-search#


Returns the results of a saved search.

Base Command#

cherwell-run-saved-search

Input#

Argument NameDescriptionRequired
association_idBusiness object association ID for the saved search.Required
scopeScope name or ID for the saved search.Required
scope_ownerScope owner ID for the saved search. Use "(None)" when no scope owner exists.Required
search_nameName of the saved search.Required

Context Output#

There is no context output for this command.

Command Example#

#### Human Readable Output
### cherwell-get-business-object-id
***
Get a general business object id by name
#### Base Command
`cherwell-get-business-object-id`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| business_object_name | Business object name. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.BusinessObjectInfo.BusinessObjectId | String | Business object ID. |
| Cherwell.BusinessObjectInfo.BusinessObjectName | String | Business object name. |
#### Command Example
```!cherwell-get-business-object-id business_object_name=incident```
#### Context Example
```json
{
"Cherwell": {
"BusinessObjectInfo": {
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae",
"BusinessObjectName": "incident"
}
}
}
```
#### Human Readable Output
>### Business Object Info
>
>|Business Object Id|Business Object Name|
>|---|---|
>| 6dd53665c0c24cab86870a21cf6434ae | incident |
### cherwell-get-business-object-summary
***
Get business object summary by name or ID.
#### Base Command
`cherwell-get-business-object-summary`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| name | The name of the business object. | Optional |
| id | The ID of the business object. | Optional |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.BusinessObjectSummary.supporting | Boolean | Whether the business object is a supporting business object or not. |
| Cherwell.BusinessObjectSummary.major | Boolean | Whether the business object is a major business object or not. |
| Cherwell.BusinessObjectSummary.group | Boolean | Whether the business object is a group business object or not. |
| Cherwell.BusinessObjectSummary.name | String | The name of the business object. |
| Cherwell.BusinessObjectSummary.stateFieldId | String | The ID of the business object state field. |
| Cherwell.BusinessObjectSummary.busObId | String | The ID of the business object. |
| Cherwell.BusinessObjectSummary.states | String | The valid states of the business object. |
| Cherwell.BusinessObjectSummary.lookup | Boolean | Whether the object is a lookup object or not. |
| Cherwell.BusinessObjectSummary.displayName | String | The display name of the business object. |
| Cherwell.BusinessObjectSummary.firstRecIdField | String | The ID value of the first business object record ID (RecID) field. |
| Cherwell.BusinessObjectSummary.recIdFields | String | The IDs of business object record ID (RecID) fields. |
#### Command Example
```!cherwell-get-business-object-summary name=task```
#### Context Example
```json
{
"Cherwell": {
"BusinessObjectSummary": {
"busObId": "9446978f53c84aef2835904a7ab96cfc882efe030c",
"displayName": "Task",
"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"group": true,
"groupSummaries": [
{
"busObId": "9355d5ed41e384ff345b014b6cb1c6e748594aea5b",
"displayName": "Work Item",
"firstRecIdField": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"group": false,
"groupSummaries": [],
"lookup": false,
"major": false,
"name": "Work_Item",
"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",
"states": "New,In Progress,Closed,Acknowledged",
"supporting": true
}
],
"lookup": false,
"major": false,
"name": "Task",
"recIdFields": "9355d5ed41677b1e9c897e4fa9b4065d34319187f0",
"stateFieldId": "9368f0fb7b744108a666984c21afc932562eb7dc16",
"states": "New,In Progress,Closed,Acknowledged",
"supporting": false
}
}
}
```
#### Human Readable Output
>### Business Object Summary
>
>|Bus Ob Id|Display Name|First Rec Id Field|Group|Group Summaries|Lookup|Major|Name|Rec Id Fields|State Field Id|States|Supporting|
>|---|---|---|---|---|---|---|---|---|---|---|---|
>| 9446978f53c84aef2835904a7ab96cfc882efe030c | Task | 9355d5ed41677b1e9c897e4fa9b4065d34319187f0 | true | {'firstRecIdField': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'groupSummaries': [], 'recIdFields': '9355d5ed41677b1e9c897e4fa9b4065d34319187f0', 'stateFieldId': '9368f0fb7b744108a666984c21afc932562eb7dc16', 'states': 'New,In Progress,Closed,Acknowledged', 'busObId': '9355d5ed41e384ff345b014b6cb1c6e748594aea5b', 'displayName': 'Work Item', 'group': False, 'lookup': False, 'major': False, 'name': 'Work_Item', 'supporting': True} | false | false | Task | 9355d5ed41677b1e9c897e4fa9b4065d34319187f0 | 9368f0fb7b744108a666984c21afc932562eb7dc16 | New,In Progress,Closed,Acknowledged | false |
### cherwell-get-one-step-actions-for-business-object
***
Get One-Step Actions by business object ID.
#### Base Command
`cherwell-get-one-step-actions-for-business-object`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| busobjectid | The ID of the business object. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
| Cherwell.OneStepActions.BusinessObjectId | String | The ID of the business object. |
| Cherwell.OneStepActions.Actions | Unknown | The business object actions. |
#### Command Example
```!cherwell-get-one-step-actions-for-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae```
#### Context Example
```json
{
"Cherwell": {
"OneStepActions": {
"Actions": {
"Buttons": [
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Launches Skype to contact the Customer.",
"displayName": "Call Contact",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._48x48.mobilephone3.png",
"id": "9389e70ed88b73a6b1393948a0951e25993cff6c66",
"links": [],
"localizedScopeName": "Global",
"name": "Call Contact",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Abandons the incident and opens the default dashboard",
"displayName": "Cancel Incident",
"galleryImage": "",
"id": "944414556cbeebd3bf521840bdad54264072e6e430",
"links": [],
"localizedScopeName": "Global",
"name": "Cancel Incident",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",
"displayName": "Create a Task with Time Spent",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",
"id": "93dfb3fc4f3339c24f199d4eed888d50a2da3e2908",
"links": [],
"localizedScopeName": "Global",
"name": "Crear una tarea con el tiempo dedicado",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "",
"displayName": "Create and Send Survey",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Common.SubReport.ico",
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{
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"description": "Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue.",
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},
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{
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"description": "Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident.",
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"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",
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],
"Config Item Tasks": [
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"description": "Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details.",
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"description": "Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI.",
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"description": "Sets password for selected User or Customer to \"ChangeMe,\" and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.",
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],
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{
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{
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"description": "Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record.",
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"name": "Clone Current Incident",
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"parentIsScopeFolder": true,
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{
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"description": "Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates).",
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"name": "Not Available",
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"parentIsScopeFolder": true,
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{
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"description": "Launches Skype to contact the Customer.",
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{
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"description": "Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident.",
"displayName": "Create Change from Incident",
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{
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"description": "Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record.",
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"name": "New Employee Request Denied",
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},
{
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"description": "Create a new Journal - Note entry for Incident. Used primarily in iCherwell.",
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"name": "Create a Journal Note Entry for Incident",
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},
{
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"description": "Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell",
"displayName": "Create a Task with Time Spent",
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"id": "93dfb3fc4f3339c24f199d4eed888d50a2da3e2908",
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},
{
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"description": "Creates Tasks for new employee items and adds request to New Request Queue.",
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{
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"scope": "Global",
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{
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"description": "Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock.",
"displayName": "Reopen Incident",
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"name": "Reopen Incident",
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"scope": "Global",
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},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Sets password for selected User or Customer to \"ChangeMe,\" and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved.",
"displayName": "Reset Password",
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"name": "Reset Password",
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"scope": "Global",
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},
{
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"description": "Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed.",
"displayName": "Track Task Time Against Incident",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.alarmclock.png",
"id": "93d4ee5220e714428a9a4f4189a329409e69e48056",
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"name": "Marcar tempo da tarefa contra o incidente",
"parentFolder": "9386dfe7e0a85ff749cfe74aea867ee52ee2cd1cf1",
"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
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},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Sets the Incident Status to Resolved. Used for Mobile Apps.",
"displayName": "Set Incident Status to Resolved",
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"links": [],
"localizedScopeName": "Global",
"name": "Set Incident Status to Resolved",
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"parentIsScopeFolder": true,
"scope": "Global",
"scopeOwner": "(None)",
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},
{
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"description": "Conditional expression One-Step that shows a Configuration Map",
"displayName": "Impacted CI's Button Actions",
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"description": "Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps.",
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"scope": "Global",
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"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",
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"name": "Convert into Major Incident",
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"scope": "Global",
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"Record Templates": [
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"description": "When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer.",
"displayName": "SLA Escalate if not Touched in 3 Days",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.BusObs._32x32.mail2.png",
"id": "93a606bfdcaf4fa68bf8284a7d8e195bae5e851992",
"links": [],
"localizedScopeName": "Global",
"name": "SLA Escalate if not Touched in 3 Days",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae"
},
{
"association": "6dd53665c0c24cab86870a21cf6434ae",
"description": "Makes the current user the owner of the Incident. \nChanges the Incident status from new to assigned.",
"displayName": "Take Ownership",
"galleryImage": "[PlugIn]Images;Trebuchet.PlugIn.Images.Images.Public.People._48x48.user2.png",
"id": "93d50acaac30f5fe73aef345cf923763d34f756c0c",
"links": [],
"localizedScopeName": "Global",
"name": "Take Ownership",
"parentFolder": "93a78f732e67cfbcf4df6c4276a48c2bb32443dfa7",
"parentIsScopeFolder": false,
"scope": "Global",
"scopeOwner": "(None)",
"standInKey": "DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae"
}
]
},
"BusinessObjectId": "6dd53665c0c24cab86870a21cf6434ae"
}
}
}
```
#### Human Readable Output
>### Global one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| RDP to Primary CI | RDP to Primary CI | Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI. | 939850e292d4b54454e9d8471db023c97db04ec279 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Ping System | Ping System | Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details. | 9379e37ed996514927afa143658d9d46c06b3f1558 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reboot Computer | Reboot Computer | Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted. | 936592312d5676ab8accd94673a45ceaa41777e31e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Clone Current Incident | Clone Current Incident | Clones information from the current Incident into a new Incident Record. Populates the Description, Call Source, Categorization, and Priority fields with information from the cloned record. | 9389f945cc0784caad651a491db626b6baf78bb19c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389f945cc0784caad651a491db626b6baf78bb19c#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Not Available | Not Available | Displays a popup message if the individual selected as the Incident Owner is out of the office (as defined in the UserInfo Time-off dates). | 93b2c31172b273237c7311487b9c6eace6fcdef071 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b2c31172b273237c7311487b9c6eace6fcdef071#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Call Contact | Call Contact | Launches Skype to contact the Customer. | 9389e70ed88b73a6b1393948a0951e25993cff6c66 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Change from Incident | Create Change from Incident | Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident. | 9378b5149c22e1173219ac42a699f88b881885bc11 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Request Denied | New Employee Request Denied | Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record. | 93d5744310efa377c99eac4cd6a029e203095cfdf6 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create a Journal Note Entry for Incident | Create a Journal Note Entry for Incident | Create a new Journal - Note entry for Incident. Used primarily in iCherwell. | 93dfb39503a41fb67670734ef495fd0c34216726de | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb39503a41fb67670734ef495fd0c34216726de#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear una tarea con el tiempo dedicado | Create a Task with Time Spent | Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell | 93dfb3fc4f3339c24f199d4eed888d50a2da3e2908 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Tasks | New Employee Tasks | Creates Tasks for new employee items and adds request to New Request Queue. | 93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Standard Change from Incident | Create Standard Change from Incident | Creates a Change Request Record from the current Incident. | 93e2938fd4d656b25516ba41b986365596101e39a5 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reopen Incident | Reopen Incident | Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock. | 93c28182ecc977b3dab73446549d977a008cd84ad2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reset Password | Reset Password | Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved. | 935467d76aacbb0fe7317345f58cc75e38c6640e38 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Marcar tempo da tarefa contra o incidente | Track Task Time Against Incident | Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed. | 93d4ee5220e714428a9a4f4189a329409e69e48056 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Set Incident Status to Resolved | Set Incident Status to Resolved | Sets the Incident Status to Resolved. Used for Mobile Apps. | 93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dcaa69fd0dee94e4f1f24cb6b86395bfb5cdbe77#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Impacted CIs Button Actions | Impacted CI's Button Actions | Conditional expression One-Step that shows a Configuration Map | 93dfe7325dd236465ec873418e97ca948f738974a0 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Close as Duplicate | Close as Duplicate | Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates. | 938737bddabf85fd0c881a4c26b93982d9411e91ef | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Close Request | Close Request | | 93c281891b5c3819fe72934f6da3ca31efa03f7023 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c281891b5c3819fe72934f6da3ca31efa03f7023#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Set Incident to Priority One | Set Incident to Priority One | Sets the Incident Priority to 1. Used for iCherwell and Android Mobile Apps. | 93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dcaa73f25bd4c232c8b94ca1b29a0a63b5d4ee4b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Nominate for KB | Nominate for KB | Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident. | 9365abfe787a1bce3282c446a9ae9914204703a7fe | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| FollowUp EMail | Follow-up E-mail | Creates a follow-up e-mail to send the Customer regarding a question or update about the Incident. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record. | 9344807867705870519cd54caf852e8600e42ed537 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9344807867705870519cd54caf852e8600e42ed537#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| SLA Escalate if not Touched in 3 Days | SLA Escalate if not Touched in 3 Days | When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer. | 93a606bfdcaf4fa68bf8284a7d8e195bae5e851992 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Take Ownership | Take Ownership | Makes the current user the owner of the Incident. <br/>Changes the Incident status from new to assigned. | 93d50acaac30f5fe73aef345cf923763d34f756c0c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalate to Level 3 | Escalate to Level 3 | | 940794577aeb1e8265242c452eb83401abcefda781 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalation Complete | Escalation Complete | | 940794cdb072fb6649a9fc49b8b3ce3f77760c9964 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Invite pour le détails de la transmission au troisième | Escalation to Level 2 and 3 | Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table. | 93f72f43c5c4979d75c5f547e795400ef411cb8a6b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cria um problema de um incidente | Create Problem from Incident | Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue. | 935ecc5e96f6f2e26994e445dd8be9fef86252399e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear incidencia | Create Incident | | 93dbbd9b58b12daa093a9944d8a356e57cefd7d277 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Filtrar SCTs | Filter SCTs | | 9411e83cb4677257b43dd24021aae88c85a3213805 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9411e83cb4677257b43dd24021aae88c85a3213805#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Convert into Major Incident | Convert into Major Incident | Converts an Incident into a Major Incident | 94434b2049907a382f535b4004a442ebae3c1af753 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:94434b2049907a382f535b4004a442ebae3c1af753#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cancel Incident | Cancel Incident | Abandons the incident and opens the default dashboard | 944414556cbeebd3bf521840bdad54264072e6e430 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Go to Record | Go to Record | Opens the current record | 9445b97b516056a1278bb1483bb5c7f93e08e4635a | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9445b97b516056a1278bb1483bb5c7f93e08e4635a#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Requester Follow Up Email | Requester Follow Up Email | | 9450a0600c044e15f723d349958b5dec22924863e8 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9450a0600c044e15f723d349958b5dec22924863e8#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Confirmação de resolução | Resolved Confirmation | Creates an e-mail to the Customer that her Incident was resolved. Allows the User to edit the e-mail before clicking Send. Attaches the e-mail to the Incident History Record. | 9454250878f3b7ff56de064ca781b2787105c8e667 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9454250878f3b7ff56de064ca781b2787105c8e667#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Recommended Assignee | Recommended Assignee | | 9454e641d3819fbf16c6394037af3814de18670bf8 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9454e641d3819fbf16c6394037af3814de18670bf8#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create and Send Survey | Create and Send Survey | | 943a2f7631f172ade8507347a5ada7b2a39daec900 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Sample Onestep Called from API | Sample Onestep Called from API | | 947509fc528a451570e6c14223a9a8ca12b0856fc2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Buttons one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Call Contact | Call Contact | Launches Skype to contact the Customer. | 9389e70ed88b73a6b1393948a0951e25993cff6c66 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9389e70ed88b73a6b1393948a0951e25993cff6c66#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cancel Incident | Cancel Incident | Abandons the incident and opens the default dashboard | 944414556cbeebd3bf521840bdad54264072e6e430 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:944414556cbeebd3bf521840bdad54264072e6e430#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear una tarea con el tiempo dedicado | Create a Task with Time Spent | Creates a Task with a Status of In-Progress and prompts the user for a Title, Description and Time Spent. Used primarily in iCherwell | 93dfb3fc4f3339c24f199d4eed888d50a2da3e2908 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfb3fc4f3339c24f199d4eed888d50a2da3e2908#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create and Send Survey | Create and Send Survey | | 943a2f7631f172ade8507347a5ada7b2a39daec900 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:943a2f7631f172ade8507347a5ada7b2a39daec900#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Change from Incident | Create Change from Incident | Changes the Incident Status to Pending and creates a Change Request Record from the current Incident. Prompts User to select a reason and enter a short title for the Change, and links the Change Request to the Incident. | 9378b5149c22e1173219ac42a699f88b881885bc11 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9378b5149c22e1173219ac42a699f88b881885bc11#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Cria um problema de um incidente | Create Problem from Incident | Creates a Problem Record from the Incident. Adds the Problem to the Problem Management Queue. | 935ecc5e96f6f2e26994e445dd8be9fef86252399e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935ecc5e96f6f2e26994e445dd8be9fef86252399e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Create Standard Change from Incident | Create Standard Change from Incident | Creates a Change Request Record from the current Incident. | 93e2938fd4d656b25516ba41b986365596101e39a5 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93e2938fd4d656b25516ba41b986365596101e39a5#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Impacted CIs Button Actions | Impacted CI's Button Actions | Conditional expression One-Step that shows a Configuration Map | 93dfe7325dd236465ec873418e97ca948f738974a0 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dfe7325dd236465ec873418e97ca948f738974a0#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Nominate for KB | Nominate for KB | Creates a new Knowledge Article (KA) populated with the Categorization, Description and Solution/Workaround from the Incident. | 9365abfe787a1bce3282c446a9ae9914204703a7fe | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9365abfe787a1bce3282c446a9ae9914204703a7fe#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Marcar tempo da tarefa contra o incidente | Track Task Time Against Incident | Creates a Task time tracking entry and prompts the User for time spent and task completion details. Sets the Task Close Code to Completed. | 93d4ee5220e714428a9a4f4189a329409e69e48056 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d4ee5220e714428a9a4f4189a329409e69e48056#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Config Item Tasks one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Ping System | Ping System | Pings the Primary CI (specified on the Incident Form) using the IP Address provided in the CI details. | 9379e37ed996514927afa143658d9d46c06b3f1558 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:9379e37ed996514927afa143658d9d46c06b3f1558#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| RDP to Primary CI | RDP to Primary CI | Launches Remote Desktop Connection (MSTSC.exe) to the selected CI. Assumes the current User has rights to use remote desktop and remote connections are configured on the target CI. | 939850e292d4b54454e9d8471db023c97db04ec279 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:939850e292d4b54454e9d8471db023c97db04ec279#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reboot Computer | Reboot Computer | Reboots the Primary CI (specified on the Incident Form), and then updates the Close Description field to track that the CI was rebooted. | 936592312d5676ab8accd94673a45ceaa41777e31e | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:936592312d5676ab8accd94673a45ceaa41777e31e#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reset Password | Reset Password | Sets password for selected User or Customer to "ChangeMe," and sets account to active if locked out. Updates Incident Form to indicate that password was reset and changes Status to Resolved. | 935467d76aacbb0fe7317345f58cc75e38c6640e38 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:935467d76aacbb0fe7317345f58cc75e38c6640e38#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Record Templates one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Close as Duplicate | Close as Duplicate | Closes an Incident Record as a duplicate of another Incident. Prompts the User to enter the number (RecID) of the Incident that it duplicates. | 938737bddabf85fd0c881a4c26b93982d9411e91ef | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:938737bddabf85fd0c881a4c26b93982d9411e91ef#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Crear incidencia | Create Incident | | 93dbbd9b58b12daa093a9944d8a356e57cefd7d277 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93dbbd9b58b12daa093a9944d8a356e57cefd7d277#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Service Request Models one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| New Employee Request Denied | New Employee Request Denied | Creates and sends an e-mail to a Customer that her request for a new employee computer is denied. Attaches the e-mail to the Incident History Record. | 93d5744310efa377c99eac4cd6a029e203095cfdf6 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d5744310efa377c99eac4cd6a029e203095cfdf6#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| New Employee Tasks | New Employee Tasks | Creates Tasks for new employee items and adds request to New Request Queue. | 93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93b51a73bd4eabbc7d81614d06ab3de5fd9ad4756b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>
>### Workflow Actions one-step actions
>
>|Name|Display Name|Description|Id|Association|Stand In Key|
>|---|---|---|---|---|---|
>| Escalate to Level 3 | Escalate to Level 3 | | 940794577aeb1e8265242c452eb83401abcefda781 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794577aeb1e8265242c452eb83401abcefda781#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Escalation Complete | Escalation Complete | | 940794cdb072fb6649a9fc49b8b3ce3f77760c9964 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:940794cdb072fb6649a9fc49b8b3ce3f77760c9964#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Invite pour le détails de la transmission au troisième | Escalation to Level 2 and 3 | Creates escalation task to predefined level 2 and level 3 teams based on data in Incident Subcategory table. | 93f72f43c5c4979d75c5f547e795400ef411cb8a6b | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93f72f43c5c4979d75c5f547e795400ef411cb8a6b#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Reopen Incident | Reopen Incident | Changes the Incident Status from Resolved to Reopened, and clears the resolution fields that are used with the Email Monitor. Sets the Resolved Time in minutes and the Total STC Time in minutes to restart the SLA Clock. | 93c28182ecc977b3dab73446549d977a008cd84ad2 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93c28182ecc977b3dab73446549d977a008cd84ad2#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| SLA Escalate if not Touched in 3 Days | SLA Escalate if not Touched in 3 Days | When 3 days lapse from the last modified date time, sends a reminder e-mail to the Incident Owner to follow up with the Customer. | 93a606bfdcaf4fa68bf8284a7d8e195bae5e851992 | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93a606bfdcaf4fa68bf8284a7d8e195bae5e851992#Owner:6dd53665c0c24cab86870a21cf6434ae |
>| Take Ownership | Take Ownership | Makes the current user the owner of the Incident. <br/>Changes the Incident status from new to assigned. | 93d50acaac30f5fe73aef345cf923763d34f756c0c | 6dd53665c0c24cab86870a21cf6434ae | DefType:OneStepDef#Scope:Global#Id:93d50acaac30f5fe73aef345cf923763d34f756c0c#Owner:6dd53665c0c24cab86870a21cf6434ae |
### cherwell-run-one-step-action-on-business-object
***
Run a One-Step Action using a OneStepActionRequest. This request is used to start a One-Step Action run with additional information, such as prompt values.
#### Base Command
`cherwell-run-one-step-action-on-business-object`
#### Input
| **Argument Name** | **Description** | **Required** |
| --- | --- | --- |
| busobjectid | The ID of the business object. | Required |
| busobrecid | The ID of the business object record. | Required |
| oneStepAction_StandInKey | The key to find the One-Step Action to run. You can get it using the command cherwell-get-one-step-actions-for-business-object. | Required |
| prompt_values | Additional information to run the action in JSON format. | Required |
#### Context Output
| **Path** | **Type** | **Description** |
| --- | --- | --- |
#### Command Example
```!cherwell-run-one-step-action-on-business-object busobjectid=6dd53665c0c24cab86870a21cf6434ae busobrecid=94757184cce46253b3ab694ae58289b64d0cd867ce oneStepAction_StandInKey=DefType:OneStepDef#Scope:Global#Id:947509fc528a451570e6c14223a9a8ca12b0856fc2#Owner:6dd53665c0c24cab86870a21cf6434ae prompt_values=[{"promptDefId": "947509fe4c84176152bcaa472b929d556b47c5df6d","value": "This is from the REST API"}]```
#### Human Readable Output
>One-Step action has been executed successfully.