MicroFocus SMAX

This Integration is part of the MicroFocus SMAX Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.0.0 and later.

Fetch SMAX incidents, requests and automate different SMAX case management actions This integration was integrated and tested with version 2021.08 of MicroFocus SMAX

Configure MicroFocus SMAX in Cortex#

Parameter	Description	Required
Object To Fetch		False
Your SMAX Management URL		True
Tenant ID	The tenant ID is the number following TENANTID= in your management URL	False
Username	The admin credentials used to integration with SMAX	True
Password		True
Fetch Filter	Fetch filter , example: Status = 'Ready'" for Incident queries, see "REST API collection query protocol" in SMAX documentation to know how to use the filter	False
Fields To Fetch	Fields to return, for example: "Priority,Category" for an entity of type "Incident	False
Fetch Limit	The maximum number of incidents to fetch per fetch command	False
Fetch Start	Fetch start in days	False
Trust any certificate (not secure)		False
Use system proxy settings		False

Commands#

You can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

microfocus-smax-get-entity#

Get any entity details

Base Command#

microfocus-smax-get-entity

Input#

Argument Name	Description	Required
entity_type	Entity type, for example: "Incident", the type is case-sensitive. Possible values are: .	Required
entity_id	Entity Id .	Required
entity_fields	Fields to return, for example: "Priority,Category" for an entity of type "Incident".	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name

Command Example#

!microfocus-smax-get-entity entity_type="Incident" entity_id="16989" entity_fields="Description,Urgency,Status,RegisteredForActualService"

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "entity_type": "Incident",
                "properties": {
                    "Description": "Test Description",
                    "DisplayLabel": "test66122",
                    "Id": "16989",
                    "LastUpdateTime": 1635339214960,
                    "RegisteredForActualService": "11639",
                    "Status": "Ready",
                    "Urgency": "SlightDisruption"
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Entity Details:#
Description DisplayLabel Id LastUpdateTime RegisteredForActualService Status Type Urgency
Test Description test66122 16989 1635339214960 11639 Ready Incident SlightDisruption

Description	DisplayLabel	Id	LastUpdateTime	RegisteredForActualService	Status	Type	Urgency
Test Description	test66122	16989	1635339214960	11639	Ready	Incident	SlightDisruption

microfocus-smax-query-entities#

Query entities' details using a collection query filter

Base Command#

microfocus-smax-query-entities

Input#

Argument Name	Description	Required
entity_type	Entity type, for example: "Incident", the type is case-sensitive.	Required
query_filter	Query filter , example: Status = 'Ready'" for Incident queries, see "REST API collection query protocol" in SMAX documentation to know how to use the filter.	Optional
entity_fields	Fields to return, for example: "Priority,Category" for an entity of type "Incident".	Optional
order_by	The order query parameter specifies the order in which the returned resources are placed, example: "Id desc".	Optional
size	Specify the maximum number of resources requested to be returned.	Optional
skip	Specify how many resources should be skipped by specifying the starting index of the returned result.	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Query.query_time	String	Query time
MicroFocus.SMAX.Query.total_count	String	Query results total count
MicroFocus.SMAX.Query.completion_status	String	Query result status

Command Example#

!microfocus-smax-query-entities entity_type="Incident" query_filter="Status = 'Ready'" entity_fields="Status,Urgency" order_by="Id desc" size="5"

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": [
                {
                    "entity_type": "Incident",
                    "properties": {
                        "Id": "17658",
                        "LastUpdateTime": 1635338444483,
                        "Status": "Ready",
                        "Urgency": "NoDisruption"
                    },
                    "related_properties": {}
                },
                {
                    "entity_type": "Incident",
                    "properties": {
                        "Id": "17656",
                        "LastUpdateTime": 1635331698499,
                        "Status": "Ready",
                        "Urgency": "SlightDisruption"
                    },
                    "related_properties": {}
                },
                {
                    "entity_type": "Incident",
                    "properties": {
                        "Id": "17652",
                        "LastUpdateTime": 1635256251981,
                        "Status": "Ready",
                        "Urgency": "NoDisruption"
                    },
                    "related_properties": {}
                },
                {
                    "entity_type": "Incident",
                    "properties": {
                        "Id": "17650",
                        "LastUpdateTime": 1635247508242,
                        "Status": "Ready",
                        "Urgency": "SlightDisruption"
                    },
                    "related_properties": {}
                },
                {
                    "entity_type": "Incident",
                    "properties": {
                        "Id": "17647",
                        "LastUpdateTime": 1635247121852,
                        "Status": "Ready",
                        "Urgency": "NoDisruption"
                    },
                    "related_properties": {}
                }
            ],
            "Query": {
                "completion_status": "OK",
                "errorDetailsList": [],
                "errorDetailsMetaList": [],
                "query_time": 1635341363698808,
                "total_count": 47
            }
        }
    }
}

Human Readable Output#

Result Details:#
Id LastUpdateTime Status Type Urgency
17658 1635338444483 Ready Incident NoDisruption
17656 1635331698499 Ready Incident SlightDisruption
17652 1635256251981 Ready Incident NoDisruption
17650 1635247508242 Ready Incident SlightDisruption
17647 1635247121852 Ready Incident NoDisruption

Id	LastUpdateTime	Status	Type	Urgency
17658	1635338444483	Ready	Incident	NoDisruption
17656	1635331698499	Ready	Incident	SlightDisruption
17652	1635256251981	Ready	Incident	NoDisruption
17650	1635247508242	Ready	Incident	SlightDisruption
17647	1635247121852	Ready	Incident	NoDisruption

microfocus-smax-create-entities#

Create new entities

Base Command#

microfocus-smax-create-entities

Input#

Argument Name	Description	Required
entities	A list of new entity objects to creates, please review the Bulk API documentation for more information.	Required

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

``!microfocus-smax-create-entities entities=[ { "entity_type": "Incident", "properties": { "DisplayLabel": "Test incident", "Description": "Test incident description", "RegisteredForActualService": "11639", "Urgency": "NoDisruption" } } ]````

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Incident",
                "properties": {
                    "Id": "17013",
                    "LastUpdateTime": 1635341339329
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Entities Creation Details:#
CompletionStatus Id LastUpdateTime Type
OK 17013 1635341339329 Incident

CompletionStatus	Id	LastUpdateTime	Type
OK	17013	1635341339329	Incident

microfocus-smax-update-entities#

Update entities

Base Command#

microfocus-smax-update-entities

Input#

Argument Name	Description	Required
entities	A list of updated entity objects, please review the Bulk API documentation for more information.	Required

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

``!microfocus-smax-update-entities entities=[ { "entity_type": "Incident", "properties": { "Id": "16989", "Description": "Test Description" } } ]````

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Incident",
                "properties": {
                    "Id": "16989",
                    "LastUpdateTime": 1635339214960
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Entities Update Details:#
CompletionStatus Id LastUpdateTime Type
OK 16989 1635339214960 Incident

CompletionStatus	Id	LastUpdateTime	Type
OK	16989	1635339214960	Incident

microfocus-smax-create-incident#

Create a new incident

Base Command#

microfocus-smax-create-incident

Input#

Argument Name	Description	Required
incident_name	Incident name.	Required
incident_description	Incident description.	Required
impacted_service	Impacted service by the incident, you must provide a service id.	Required
requested_by	Incident requested by, you must provide a user id.	Optional
incident_urgency	Incident urgency level. Possible values are: NoDisruption, SlightDisruption, SevereDisruption, TotalLossOfService.	Optional
impact_scope	Incident impact scope. Possible values are: SingleUser, MultipleUsers, SiteOrDepartment, Enterprise.	Optional
service_desk_group	Service desk group, you have to provide a group id.	Optional
other_properities	An object of other properities.	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

``!microfocus-smax-create-incident incident_name="Test incident" incident_description="Test incident description" impacted_service="11639" other_properities={"Status": "Ready","Urgency": "NoDisruption"}````

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Incident",
                "properties": {
                    "Id": "17015",
                    "LastUpdateTime": 1635341345342
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Incident Creation Results:#
CompletionStatus Id LastUpdateTime Type
OK 17015 1635341345342 Incident

CompletionStatus	Id	LastUpdateTime	Type
OK	17015	1635341345342	Incident

microfocus-smax-update-incident#

Update an incident

Base Command#

microfocus-smax-update-incident

Input#

Argument Name	Description	Required
incident_id	Incident Id.	Required
incident_description	Incident description.	Optional
incident_urgency	Incident urgency level. Possible values are: NoDisruption, SlightDisruption, SevereDisruption, TotalLossOfService.	Optional
impact_scope	Incident impact scope. Possible values are: SingleUser, MultipleUsers, SiteOrDepartment, Enterprise.	Optional
incident_status	Incident status. Possible values are: Ready, InProgress, Pending, Suspended, Complete.	Optional
incident_closure_category	Incident closure category, you have to provide a category Id.	Optional
incident_completion_code	Incident completion code.	Optional
incident_solution	Incident solution details.	Optional
other_properities	An object of other properities.	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

!microfocus-smax-update-incident incident_id="17007" incident_description="Test Description" incident_status="Complete" incident_solution="Test Solution"

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Incident",
                "properties": {
                    "Id": "17007",
                    "LastUpdateTime": 1635339537768
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Incident Update Results:#
CompletionStatus Id LastUpdateTime Type
OK 17007 1635339537768 Incident

CompletionStatus	Id	LastUpdateTime	Type
OK	17007	1635339537768	Incident

microfocus-smax-create-request#

Create a new request

Base Command#

microfocus-smax-create-request

Input#

Argument Name	Description	Required
request_name	Request name.	Required
request_description	Request description.	Required
requested_by	Requested by, you must provide a user id.	Required
requested_for	Requested for, you must provide a user id.	Required
request_urgency	Request urgency level. Possible values are: NoDisruption, SlightDisruption, SevereDisruption, TotalLossOfService.	Optional
impact_scope	Request impact scope. Possible values are: SingleUser, MultipleUsers, SiteOrDepartment, Enterprise.	Optional
other_properities	An object of other properities.	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

!microfocus-smax-create-request request_name="Test Request" request_description="Test Request Description" requested_by="10388" requested_for="10388"

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Request",
                "properties": {
                    "Id": "17549",
                    "LastUpdateTime": 1635341351250
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Request Creation Results:#
CompletionStatus Id LastUpdateTime Type
OK 17549 1635341351250 Request

CompletionStatus	Id	LastUpdateTime	Type
OK	17549	1635341351250	Request

microfocus-smax-update-request#

Update a request

Base Command#

microfocus-smax-update-request

Input#

Argument Name	Description	Required
request_id	Request Id.	Required
request_description	Request description.	Optional
request_urgency	Request urgency level. Possible values are: NoDisruption, SlightDisruption, SevereDisruption, TotalLossOfService.	Optional
impact_scope	Incident impact scope. Possible values are: SingleUser, MultipleUsers, SiteOrDepartment, Enterprise.	Optional
request_status	Request status. Possible values are: RequestStatusReady, RequestStatusInProgress, RequestStatusPending, RequestStatusSuspended, RequestStatusComplete, RequestStatusPendingParent, RequestStatusRejected, RequestStatusPendingVendor, RequestStatusPendingExternalServiceDesk, RequestStatusPendingSpecialOperation.	Optional
request_note	Request update note.	Optional
other_properities	An object of other properities.	Optional

Context Output#

Path	Type	Description
MicroFocus.SMAX.Entities.properties.Id	String	Entity Id
MicroFocus.SMAX.Entities.properties.Name	String	Entity name
MicroFocus.SMAX.Entities.properties.completion_status	String	Query result status

Command Example#

!microfocus-smax-update-request request_id="17009" request_description="Test Description" request_status="RequestStatusPendingSpecialOperation"

Context Example#

{
    "MicroFocus": {
        "SMAX": {
            "Entities": {
                "completion_status": "OK",
                "entity_type": "Request",
                "properties": {
                    "Id": "17009",
                    "LastUpdateTime": 1635339631068
                },
                "related_properties": {}
            }
        }
    }
}

Human Readable Output#

Request Update Results:#
CompletionStatus Id LastUpdateTime Type
OK 17009 1635339631068 Request