remedy_sr_beta (Beta)
This Integration is part of the Remedy SR (Beta) Pack.#
beta
This is a beta Integration, which lets you implement and test pre-release software. Since the integration is beta, it might contain bugs. Updates to the integration during the beta phase might include non-backward compatible features. We appreciate your feedback on the quality and usability of the integration to help us identify issues, fix them, and continually improve.
remedy-get-ticket#
Get ticket details.
Base Command#
remedy-get-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| service_request_id | Service request ID. | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| Remedy.Ticket.RequesterEmail | string | Email of requester. |
| Remedy.Ticket.RequesterName | string | Name of requester. |
| Remedy.Ticket.RequesterPhone | string | Phone of requester. |
| Remedy.Ticket.RequesterNTID | string | NTID of requester. |
| Remedy.Ticket.RequesterWorkLocation | string | Work location of requester. |
| Remedy.Ticket.RequesterWorkCity | string | Work city of requester. |
| Remedy.Ticket.RequesterWorkStreet | string | Work street of requester. |
| Remedy.Ticket.Details | string | Ticket details. |
| Remedy.Ticket.Priority | string | Ticket priority. |
| Remedy.Ticket.ServiceRequestId | string | Ticket Service request ID. |
| Remedy.Ticket.Details | string | Ticket Details. |
| Remedy.Ticket.SourceReference | string | Source reference of the ticket. |
| Remedy.Ticket.Date | string | Date the ticket was created. |
| Remedy.Ticket.Time | string | Time the ticket was created. |
| Remedy.Ticket.ContactEmail | string | Contact Email. |
| Remedy.Ticket.ContactName | string | Contact Name. |
| Remedy.Ticket.ContactPhone | string | Contact Phone. |
| Remedy.Ticket.RequesterPERNR | string | Requester PERNR. |
remedy-create-ticket#
Create a ticket.
Base Command#
remedy-create-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| details | Ticket details. | Required |
| requester_ntid | Requester NTID. | Required |
| requester_pernr | Requester PERNR. | Optional |
| contact_email | Contact Email. | Optional |
| contact_name | Contact Name. | Optional |
| contact_phone | Contact Phone. | Optional |
| requester_email | Email of User. | Required |
| requester_name | Requester First/Last Name. | Required |
| requester_phone | User Phone. | Required |
| requester_work_city | Requester City. | Required |
| requester_work_location | Requester Office. | Required |
| requester_work_street | Requester Street. | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| Remedy.Ticket.RequesterEmail | string | Email of requester. |
| Remedy.Ticket.RequesterName | string | Name of requester. |
| Remedy.Ticket.RequesterPhone | string | Phone of requester. |
| Remedy.Ticket.RequesterNTID | string | NTID of requester. |
| Remedy.Ticket.RequesterWorkLocation | string | Work location of requester. |
| Remedy.Ticket.RequesterWorkCity | string | Work city of requester. |
| Remedy.Ticket.RequesterWorkStreet | string | Work street of requester. |
| Remedy.Ticket.Details | string | Ticket details. |
| Remedy.Ticket.Priority | string | Ticket priority. |
| Remedy.Ticket.ServiceRequestId | string | Ticket Service request ID. |
| Remedy.Ticket.RequesterPERNR | string | Requester PERNR. |
| Remedy.Ticket.ContactEmail | string | Contact Email. |
| Remedy.Ticket.ContactName | string | Contact Name. |
| Remedy.Ticket.ContactPhone | string | Contact Phone. |