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SysAid

This Integration is part of the SysAid Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.0.0 and later.

SysAid is a robust IT management system designed to meet all of the needs of an IT department. This integration was integrated and tested with version 21.4.44 of SysAid.

Configure SysAid on Cortex XSOAR#

  1. Navigate to Settings > Integrations > Servers & Services.

  2. Search for SysAid.

  3. Click Add instance to create and configure a new integration instance.

    ParameterDescriptionRequired
    Server URLTrue
    UsernameTrue
    PasswordTrue
    Trust any certificate (not secure)False
    Use system proxy settingsFalse
    Incident typeFalse
    Maximum number of incidents to fetchMaximum is limited to 200.False
    Fetch incidentsFalse
    First fetch time intervalFalse
    Fetch typesChoose which service record type to fetch - incidents, requests, problems, changes, or all.False
    Included statusesA comma separated list of statuses to return. Default value includes "open classes". You may add/remove statuses according to your needs. The list of status numbers and their values can be retrieved by running the "sysaid-table-list" command with the "list_id=status" argument.False
    Include ArchivedFalse

  4. Click Test to validate the URLs, token, and connection.

Commands#

You can execute these commands from the Cortex XSOAR CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

sysaid-table-list#

Retrieve all lists (tables) related to a specific entity, or a specific list from an entity.

Base Command#

sysaid-table-list

Input#

Argument NameDescriptionRequired
entityA SysAid entity by which to retrieve the available lists. Defaults to service record. Options are: sr - Service record related lists, asset - Asset related lists, user - User related lists, ci - CI related lists, company - Company related lists, action_item - Action item related lists, project - Service record Sub Tabs lists, task - Task related lists, catalog - Catalog related lists, software - Software related lists, sr_activity - Service Record activity related lists, supplier - Supplier related lists, task_activity - Task activity related lists, user_groups - User Group related lists. Possible values are: sr, asset, user, ci, company, action_item, project, task, catalog, software, sr_activity, supplier, task_activity, user_groups.Optional
entity_idThe entity's ID. For example, in service record Form lists, send the service record ID to populate additional filters on the lists. For example, the responsibility list may be filtered by the admin group of the service record.Optional
entity_typeNumeric. For example, in sr entity, send the sr_type ID, for ci entity, send the ci type ID (for retrieving the list of CI sub-types).Optional
list_idDesired list ID.Optional
keyRelevant for users/groups related fields. Defines whether to use the ID or the name as the key for each value in the result. Available values are "name" or "id". Defaults to "id". Possible values are: id, name.Optional
fieldsA comma separated list of fields to return. Available fields are: id (always returned), caption, and values.Optional

Context Output#

PathTypeDescription
SysAid.List.idStringThe ID of the list.
SysAid.List.captionStringThe caption of the list.
SysAid.List.valuesStringThe values of the list.

Command example#

!sysaid-table-list list_id=known_error

Context Example#

{
"SysAid": {
"List": {
"caption": "Known Error",
"id": "known_error",
"values": [
{
"caption": "Production",
"id": "P"
},
{
"caption": "Development",
"id": "D"
},
{
"caption": "No",
"id": "N"
}
]
}
}
}

Human Readable Output#

List ID known_error Results:#

IdCaptionValues
known_errorKnown Error{'id': 'P', 'caption': 'Production'},
{'id': 'D', 'caption': 'Development'},
{'id': 'N', 'caption': 'No'}

sysaid-asset-list#

List all assets or get a specific asset by ID. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-asset-list

Input#

Argument NameDescriptionRequired
asset_idThe ID of the asset to return.Optional
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=asset" argument. You can send "all" for debugging purposes.Required
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of assets to return on a page. Default is 100.Optional

Context Output#

PathTypeDescription
SysAid.Asset.idStringThe ID of the asset.
SysAid.Asset.nameStringThe name of the asset.
SysAid.Asset.infoStringThe info of the asset.

Command example#

!sysaid-asset-list fields=all

Context Example#

{
"SysAid": {
"Asset": [
{
"group": "\\",
"id": "0A-3E-E9-13-2B-E4",
"info": [
{
"key": "cust_list1",
"keyCaption": "Asset Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_space",
"keyCaption": "HDD Total Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "last_boot",
"keyCaption": "Last Boot",
"value": 1643281586000,
"valueCaption": "2022-01-27 11:06:26.0",
"valueClass": ""
},
{
"key": "software",
"keyCaption": "Software",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_service_pack",
"keyCaption": "Service Pack",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "child_assets",
"keyCaption": "Child Assets",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_ownership",
"keyCaption": "Ownership",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_type",
"keyCaption": "Source",
"value": 2,
"valueCaption": "Agent",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "Asset Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "supplier",
"keyCaption": "Supplier",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "model",
"keyCaption": "Model",
"value": "t3.large",
"valueCaption": "t3.large",
"valueClass": ""
},
{
"key": "designated_rds",
"keyCaption": "RDS",
"value": "SysAid Server",
"valueCaption": "",
"valueClass": ""
},
{
"key": "warranty_expiration",
"keyCaption": "Warranty Expiration",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hardware",
"keyCaption": "Hardware",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "patches",
"keyCaption": "Patch Management List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_speed",
"keyCaption": "CPU Speed",
"value": "2500",
"valueCaption": "2500",
"valueClass": ""
},
{
"key": "external_serial",
"keyCaption": "External Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitoring",
"keyCaption": "Monitoring",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 7,
"valueCaption": "7",
"valueClass": ""
},
{
"key": "missing_patches_list",
"keyCaption": "Missing Patches List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "rc",
"keyCaption": "RC",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_phone_number",
"keyCaption": "Phone Number",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_adapter",
"keyCaption": "Display Adapter",
"value": "Microsoft Basic Display Adapter",
"valueCaption": "Microsoft Basic Display Adapter",
"valueClass": ""
},
{
"key": "os_type",
"keyCaption": "Operating System Type",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "pending_patches",
"keyCaption": "Pending Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "purchase_date",
"keyCaption": "Purchase Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "vpro",
"keyCaption": "vPro",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "free_mem_banks",
"keyCaption": "Free Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "activity",
"keyCaption": "Activity Log",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "packets_out",
"keyCaption": "Bytes out",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "approved_patches",
"keyCaption": "Approved Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "availability",
"keyCaption": "Availability",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_count",
"keyCaption": "CPU Count",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "manufacturer",
"keyCaption": "Manufacturer",
"value": "Amazon EC2",
"valueCaption": "Amazon EC2",
"valueClass": ""
},
{
"key": "missing_patches",
"keyCaption": "Missing Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "snmp_cust_text_20",
"keyCaption": "Snmp Custom Text 20",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Update Time",
"value": 1647220040293,
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "Asset Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_free_space",
"keyCaption": "HDD Total Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_model",
"keyCaption": "CPU Model",
"value": "Xeon Platinum 8175M",
"valueCaption": "Xeon Platinum 8175M",
"valueClass": ""
},
{
"key": "purchase_cost",
"keyCaption": "Purchase Cost",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "freespace",
"keyCaption": "Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "patch_enabled",
"keyCaption": "Patch Management",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_maintenance",
"keyCaption": "Last Maintenance",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "CI Attachment",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_version",
"keyCaption": "Operating System Version",
"value": "10.0.17763 Multiprocessor Free",
"valueCaption": "10.0.17763 Multiprocessor Free",
"valueClass": ""
},
{
"key": "display",
"keyCaption": "Display",
"value": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueCaption": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueClass": ""
},
{
"key": "onlineUsers",
"keyCaption": "Online Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "hdd_total_used_space",
"keyCaption": "HDD Total Used Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "Asset Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "Asset Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_vendor",
"keyCaption": "CPU Vendor",
"value": "Intel Corporation",
"valueCaption": "Intel Corporation",
"valueClass": ""
},
{
"key": "last_patch_time",
"keyCaption": "Last Patch",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "settings_id",
"keyCaption": "Agent Settings",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "changeSR_patches",
"keyCaption": "Change SR Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "monitor_serial",
"keyCaption": "Monitor Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "os_name",
"keyCaption": "OS Name",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "mem_banks",
"keyCaption": "Total Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "last_access",
"keyCaption": "Last Access Time",
"value": 1647793045000,
"valueCaption": "2022-03-20 16:17:25.0",
"valueClass": ""
},
{
"key": "failed_patches",
"keyCaption": "Failed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "disks_count",
"keyCaption": "Storage Devices",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "device_home_carrier",
"keyCaption": "Home Carrier",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_type",
"keyCaption": "Type",
"value": "Server",
"valueCaption": "Server",
"valueClass": ""
},
{
"key": "hdd_count",
"keyCaption": "HDD count",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mouse",
"keyCaption": "Mouse",
"value": "PS/2 Compatible Mouse",
"valueCaption": "PS/2 Compatible Mouse",
"valueClass": ""
},
{
"key": "display_resolution",
"keyCaption": "Display Resolution",
"value": "1024x768",
"valueCaption": "1024x768",
"valueClass": ""
},
{
"key": "company_serial",
"keyCaption": "Company Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "bios_type",
"keyCaption": "BIOS Type",
"value": "AMAZON - 1",
"valueCaption": "AMAZON - 1",
"valueClass": ""
},
{
"key": "maintenance_supplier",
"keyCaption": "Support provider",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "installed_patches",
"keyCaption": "Installed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_status",
"keyCaption": "Status",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "Asset Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "Asset Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "Asset Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "getLogs",
"keyCaption": "Get Logs",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "occupied_mem_banks",
"keyCaption": "Occupied Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "cpu",
"keyCaption": "CPU",
"value": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueCaption": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueClass": ""
},
{
"key": "packets_in",
"keyCaption": "Bytes in",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "Asset Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "users",
"keyCaption": "Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_11",
"keyCaption": "Snmp Custom Text 11",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_10",
"keyCaption": "Snmp Custom Text 10",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "device_icc",
"keyCaption": "ICC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "catalog_number",
"keyCaption": "Catalog number",
"value": "t3.large",
"valueCaption": "t3.large Amazon EC2 Server",
"valueClass": ""
},
{
"key": "location_idx",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_17",
"keyCaption": "Snmp Custom Text 17",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_16",
"keyCaption": "Snmp Custom Text 16",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
"keyCaption": "Snmp Custom Text 18",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_13",
"keyCaption": "Snmp Custom Text 13",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_12",
"keyCaption": "Snmp Custom Text 12",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_15",
"keyCaption": "Snmp Custom Text 15",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_14",
"keyCaption": "Snmp Custom Text 14",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "100 Gb",
"valueCaption": "100 Gb",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueCaption": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": "0A:3E:E9:13:2B:E4 (fe80::938:a6b0:f84e:180d%7,172.31.12.179)",
"valueCaption": "0A:3E:E9:13:2B:E4 (fe80::938:a6b0:f84e:180d%7,172.31.12.179)",
"valueClass": ""
},
{
"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
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