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SysAid

This Integration is part of the SysAid Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.0.0 and later.

SysAid is a robust IT management system designed to meet all of the needs of an IT department. This integration was integrated and tested with version 21.4.44 of SysAid.

Configure SysAid in Cortex#

ParameterDescriptionRequired
Server URLTrue
UsernameTrue
PasswordTrue
Trust any certificate (not secure)False
Use system proxy settingsFalse
Incident typeFalse
Maximum number of incidents to fetchMaximum is limited to 200.False
Fetch incidentsFalse
First fetch time intervalFalse
Fetch typesChoose which service record type to fetch - incidents, requests, problems, changes, or all.False
Included statusesA comma separated list of statuses to return. Default value includes "open classes". You may add/remove statuses according to your needs. The list of status numbers and their values can be retrieved by running the "sysaid-table-list" command with the "list_id=status" argument.False
Include ArchivedFalse

Commands#

You can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

sysaid-table-list#

Retrieve all lists (tables) related to a specific entity, or a specific list from an entity.

Base Command#

sysaid-table-list

Input#

Argument NameDescriptionRequired
entityA SysAid entity by which to retrieve the available lists. Defaults to service record. Options are: sr - Service record related lists, asset - Asset related lists, user - User related lists, ci - CI related lists, company - Company related lists, action_item - Action item related lists, project - Service record Sub Tabs lists, task - Task related lists, catalog - Catalog related lists, software - Software related lists, sr_activity - Service Record activity related lists, supplier - Supplier related lists, task_activity - Task activity related lists, user_groups - User Group related lists. Possible values are: sr, asset, user, ci, company, action_item, project, task, catalog, software, sr_activity, supplier, task_activity, user_groups.Optional
entity_idThe entity's ID. For example, in service record Form lists, send the service record ID to populate additional filters on the lists. For example, the responsibility list may be filtered by the admin group of the service record.Optional
entity_typeNumeric. For example, in sr entity, send the sr_type ID, for ci entity, send the ci type ID (for retrieving the list of CI sub-types).Optional
list_idDesired list ID.Optional
keyRelevant for users/groups related fields. Defines whether to use the ID or the name as the key for each value in the result. Available values are "name" or "id". Defaults to "id". Possible values are: id, name.Optional
fieldsA comma separated list of fields to return. Available fields are: id (always returned), caption, and values.Optional

Context Output#

PathTypeDescription
SysAid.List.idStringThe ID of the list.
SysAid.List.captionStringThe caption of the list.
SysAid.List.valuesStringThe values of the list.

Command example#

!sysaid-table-list list_id=known_error

Context Example#

{
"SysAid": {
"List": {
"caption": "Known Error",
"id": "known_error",
"values": [
{
"caption": "Production",
"id": "P"
},
{
"caption": "Development",
"id": "D"
},
{
"caption": "No",
"id": "N"
}
]
}
}
}

Human Readable Output#

List ID known_error Results:#

IdCaptionValues
known_errorKnown Error{'id': 'P', 'caption': 'Production'},
{'id': 'D', 'caption': 'Development'},
{'id': 'N', 'caption': 'No'}

sysaid-asset-list#

List all assets or get a specific asset by ID. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-asset-list

Input#

Argument NameDescriptionRequired
asset_idThe ID of the asset to return.Optional
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=asset" argument. You can send "all" for debugging purposes.Required
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of assets to return on a page. Default is 100.Optional

Context Output#

PathTypeDescription
SysAid.Asset.idStringThe ID of the asset.
SysAid.Asset.nameStringThe name of the asset.
SysAid.Asset.infoStringThe info of the asset.

Command example#

!sysaid-asset-list fields=all

Context Example#

{
"SysAid": {
"Asset": [
{
"group": "\\",
"id": "0A-3E-E9-13-2B-E4",
"info": [
{
"key": "cust_list1",
"keyCaption": "Asset Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_space",
"keyCaption": "HDD Total Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "last_boot",
"keyCaption": "Last Boot",
"value": 1643281586000,
"valueCaption": "2022-01-27 11:06:26.0",
"valueClass": ""
},
{
"key": "software",
"keyCaption": "Software",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_service_pack",
"keyCaption": "Service Pack",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "child_assets",
"keyCaption": "Child Assets",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_ownership",
"keyCaption": "Ownership",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_type",
"keyCaption": "Source",
"value": 2,
"valueCaption": "Agent",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "Asset Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "supplier",
"keyCaption": "Supplier",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "model",
"keyCaption": "Model",
"value": "t3.large",
"valueCaption": "t3.large",
"valueClass": ""
},
{
"key": "designated_rds",
"keyCaption": "RDS",
"value": "SysAid Server",
"valueCaption": "",
"valueClass": ""
},
{
"key": "warranty_expiration",
"keyCaption": "Warranty Expiration",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hardware",
"keyCaption": "Hardware",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "patches",
"keyCaption": "Patch Management List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_speed",
"keyCaption": "CPU Speed",
"value": "2500",
"valueCaption": "2500",
"valueClass": ""
},
{
"key": "external_serial",
"keyCaption": "External Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitoring",
"keyCaption": "Monitoring",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 7,
"valueCaption": "7",
"valueClass": ""
},
{
"key": "missing_patches_list",
"keyCaption": "Missing Patches List",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "rc",
"keyCaption": "RC",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_phone_number",
"keyCaption": "Phone Number",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_adapter",
"keyCaption": "Display Adapter",
"value": "Microsoft Basic Display Adapter",
"valueCaption": "Microsoft Basic Display Adapter",
"valueClass": ""
},
{
"key": "os_type",
"keyCaption": "Operating System Type",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "pending_patches",
"keyCaption": "Pending Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "purchase_date",
"keyCaption": "Purchase Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "vpro",
"keyCaption": "vPro",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "free_mem_banks",
"keyCaption": "Free Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "activity",
"keyCaption": "Activity Log",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "packets_out",
"keyCaption": "Bytes out",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "approved_patches",
"keyCaption": "Approved Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "availability",
"keyCaption": "Availability",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_count",
"keyCaption": "CPU Count",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "manufacturer",
"keyCaption": "Manufacturer",
"value": "Amazon EC2",
"valueCaption": "Amazon EC2",
"valueClass": ""
},
{
"key": "missing_patches",
"keyCaption": "Missing Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "snmp_cust_text_20",
"keyCaption": "Snmp Custom Text 20",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Update Time",
"value": 1647220040293,
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "Asset Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_free_space",
"keyCaption": "HDD Total Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cpu_model",
"keyCaption": "CPU Model",
"value": "Xeon Platinum 8175M",
"valueCaption": "Xeon Platinum 8175M",
"valueClass": ""
},
{
"key": "purchase_cost",
"keyCaption": "Purchase Cost",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "freespace",
"keyCaption": "Free Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "patch_enabled",
"keyCaption": "Patch Management",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_maintenance",
"keyCaption": "Last Maintenance",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "CI Attachment",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_version",
"keyCaption": "Operating System Version",
"value": "10.0.17763 Multiprocessor Free",
"valueCaption": "10.0.17763 Multiprocessor Free",
"valueClass": ""
},
{
"key": "display",
"keyCaption": "Display",
"value": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueCaption": "Microsoft Basic Display Adapter adapter, Generic Non-PnP Monitor monitor.",
"valueClass": ""
},
{
"key": "onlineUsers",
"keyCaption": "Online Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "hdd_total_used_space",
"keyCaption": "HDD Total Used Space",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "Asset Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "Asset Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_vendor",
"keyCaption": "CPU Vendor",
"value": "Intel Corporation",
"valueCaption": "Intel Corporation",
"valueClass": ""
},
{
"key": "last_patch_time",
"keyCaption": "Last Patch",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "settings_id",
"keyCaption": "Agent Settings",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "changeSR_patches",
"keyCaption": "Change SR Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "monitor_serial",
"keyCaption": "Monitor Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "os_name",
"keyCaption": "OS Name",
"value": "Windows Server 2019 Datacenter ServerDatacenter",
"valueCaption": "Windows Server 2019 Datacenter ServerDatacenter",
"valueClass": ""
},
{
"key": "mem_banks",
"keyCaption": "Total Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "last_access",
"keyCaption": "Last Access Time",
"value": 1647793045000,
"valueCaption": "2022-03-20 16:17:25.0",
"valueClass": ""
},
{
"key": "failed_patches",
"keyCaption": "Failed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "disks_count",
"keyCaption": "Storage Devices",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "device_home_carrier",
"keyCaption": "Home Carrier",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_type",
"keyCaption": "Type",
"value": "Server",
"valueCaption": "Server",
"valueClass": ""
},
{
"key": "hdd_count",
"keyCaption": "HDD count",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mouse",
"keyCaption": "Mouse",
"value": "PS/2 Compatible Mouse",
"valueCaption": "PS/2 Compatible Mouse",
"valueClass": ""
},
{
"key": "display_resolution",
"keyCaption": "Display Resolution",
"value": "1024x768",
"valueCaption": "1024x768",
"valueClass": ""
},
{
"key": "company_serial",
"keyCaption": "Company Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "bios_type",
"keyCaption": "BIOS Type",
"value": "AMAZON - 1",
"valueCaption": "AMAZON - 1",
"valueClass": ""
},
{
"key": "maintenance_supplier",
"keyCaption": "Support provider",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "installed_patches",
"keyCaption": "Installed Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "device_status",
"keyCaption": "Status",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "Asset Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "Asset Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "Asset Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "getLogs",
"keyCaption": "Get Logs",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "03/13/2022 08:07:20 PM",
"valueClass": ""
},
{
"key": "occupied_mem_banks",
"keyCaption": "Occupied Memory Banks",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "cpu",
"keyCaption": "CPU",
"value": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueCaption": "1 x Intel Corporation Xeon Platinum 8175M 2.5 Ghz.",
"valueClass": ""
},
{
"key": "packets_in",
"keyCaption": "Bytes in",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "Asset Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "users",
"keyCaption": "Users",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_11",
"keyCaption": "Snmp Custom Text 11",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_10",
"keyCaption": "Snmp Custom Text 10",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "device_icc",
"keyCaption": "ICC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "catalog_number",
"keyCaption": "Catalog number",
"value": "t3.large",
"valueCaption": "t3.large Amazon EC2 Server",
"valueClass": ""
},
{
"key": "location_idx",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_17",
"keyCaption": "Snmp Custom Text 17",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_16",
"keyCaption": "Snmp Custom Text 16",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
"keyCaption": "Snmp Custom Text 18",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_13",
"keyCaption": "Snmp Custom Text 13",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_12",
"keyCaption": "Snmp Custom Text 12",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_15",
"keyCaption": "Snmp Custom Text 15",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_14",
"keyCaption": "Snmp Custom Text 14",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "100 Gb",
"valueCaption": "100 Gb",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueCaption": "Host EC2AMAZ-S0GM752@UnknownAdapter Amazon Elastic Network Adapter, IP Address 172.31.12.179",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": "0A:3E:E9:13:2B:E4 (fe80::938:a6b0:f84e:180d%7,172.31.12.179)",
"valueCaption": "0A:3E:E9:13:2B:E4 (fe80::938:a6b0:f84e:180d%7,172.31.12.179)",
"valueClass": ""
},
{
"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "denied_patches",
"keyCaption": "Denied Patches",
"value": "0A-3E-E9-13-2B-E4",
"valueCaption": "0A-3E-E9-13-2B-E4",
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"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "denied_patches",
"keyCaption": "Denied Patches",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "snmp_cust_text_5",
"keyCaption": "Snmp Custom Text 5",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "registry",
"keyCaption": "Registry Values",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_6",
"keyCaption": "Snmp Custom Text 6",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "printers",
"keyCaption": "Printers",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_3",
"keyCaption": "Snmp Custom Text 3",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubic",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_4",
"keyCaption": "Snmp Custom Text 4",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os",
"keyCaption": "Operating System",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_1",
"keyCaption": "Snmp Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_2",
"keyCaption": "Snmp Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "memory_physical",
"keyCaption": "Memory",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitor",
"keyCaption": "Monitor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_serial",
"keyCaption": "OS Serial",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ip_address",
"keyCaption": "IP Address",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "software_products",
"keyCaption": "Software Products",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "agent_version",
"keyCaption": "SysAid agent version",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "linkedItems",
"keyCaption": "Links to other Items",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "serial",
"keyCaption": "Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_params",
"keyCaption": "Snmp Params",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disks_size",
"keyCaption": "Storage Capacity",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_current_carrier",
"keyCaption": "Current Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_9",
"keyCaption": "Snmp Custom Text 9",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_scan_time",
"keyCaption": "Last Scan",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_7",
"keyCaption": "Snmp Custom Text 7",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_8",
"keyCaption": "Snmp Custom Text 8",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "username",
"keyCaption": "Owner",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
}
],
"name": "Test LP"
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

Asset Results:#

IdNameInfo
0A-3E-E9-13-2B-E4EC2AMAZ-S0GM752Model: t3.large
5171019c-fa80-4905-a577-c95eb518de90Test PhoneModel: Galaxy S22,
Description: Test smartphone
93c18412-a672-4a3d-8b02-6f91ee963918Test LPModel: Dell Inspirion 3556,
Description: Test LP

sysaid-asset-search#

Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-asset-search

Input#

Argument NameDescriptionRequired
queryThe search criteria.Required
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=asset" argument. You can send "all" for debugging purposes.Required
page_sizeThe number of assets to return on a page. Default is 100.Optional
page_numberIndex of the page of results to retrieve. Default is 1.Optional

Context Output#

PathTypeDescription
SysAid.Asset.idStringThe ID of the asset.
SysAid.Asset.nameStringThe name of the asset.
SysAid.Asset.infoStringThe info of the asset.

Command example#

!sysaid-asset-search query=Test fields=all

Context Example#

{
"SysAid": {
"Asset": [
{
"group": "\\",
"id": "5171019c-fa80-4905-a577-c95eb518de90",
"info": [
{
"key": "cust_list1",
"keyCaption": "Asset Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_space",
"keyCaption": "HDD Total Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "last_boot",
"keyCaption": "Last Boot",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "software",
"keyCaption": "Software",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_service_pack",
"keyCaption": "Service Pack",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "child_assets",
"keyCaption": "Child Assets",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_ownership",
"keyCaption": "Ownership",
"value": 2,
"valueCaption": "Corporate Owned",
"valueClass": ""
},
{
"key": "collection_type",
"keyCaption": "Source",
"value": 3,
"valueCaption": "Manual",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "Asset Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "supplier",
"keyCaption": "Supplier",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "model",
"keyCaption": "Model",
"value": "Galaxy S22",
"valueCaption": "Galaxy S22",
"valueClass": ""
},
{
"key": "designated_rds",
"keyCaption": "RDS",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "warranty_expiration",
"keyCaption": "Warranty Expiration",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "hardware",
"keyCaption": "Hardware",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "patches",
"keyCaption": "Patch Management List",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cpu_speed",
"keyCaption": "CPU Speed",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "external_serial",
"keyCaption": "External Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitoring",
"keyCaption": "Monitoring",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "missing_patches_list",
"keyCaption": "Missing Patches List",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "rc",
"keyCaption": "RC",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_phone_number",
"keyCaption": "Phone Number",
"value": "+123456789",
"valueCaption": "+123456789",
"valueClass": ""
},
{
"key": "display_adapter",
"keyCaption": "Display Adapter",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_type",
"keyCaption": "Operating System Type",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "pending_patches",
"keyCaption": "Pending Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "purchase_date",
"keyCaption": "Purchase Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "vpro",
"keyCaption": "vPro",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "free_mem_banks",
"keyCaption": "Free Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "activity",
"keyCaption": "Activity Log",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "packets_out",
"keyCaption": "Bytes out",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "approved_patches",
"keyCaption": "Approved Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "availability",
"keyCaption": "Availability",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_count",
"keyCaption": "CPU Count",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "manufacturer",
"keyCaption": "Manufacturer",
"value": "Samsung",
"valueCaption": "Samsung",
"valueClass": ""
},
{
"key": "missing_patches",
"keyCaption": "Missing Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "snmp_cust_text_20",
"keyCaption": "Snmp Custom Text 20",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Update Time",
"value": 1646661843140,
"valueCaption": "03/07/2022 09:04:03 AM",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "Asset Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "hdd_total_free_space",
"keyCaption": "HDD Total Free Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cpu_model",
"keyCaption": "CPU Model",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "purchase_cost",
"keyCaption": "Purchase Cost",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "freespace",
"keyCaption": "Free Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "patch_enabled",
"keyCaption": "Patch Management",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_maintenance",
"keyCaption": "Last Maintenance",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "CI Attachment",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_version",
"keyCaption": "Operating System Version",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display",
"keyCaption": "Display",
"value": " adapter",
"valueCaption": " adapter",
"valueClass": ""
},
{
"key": "onlineUsers",
"keyCaption": "Online Users",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "hdd_total_used_space",
"keyCaption": "HDD Total Used Space",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "Asset Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "Asset Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cpu_vendor",
"keyCaption": "CPU Vendor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_patch_time",
"keyCaption": "Last Patch",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "settings_id",
"keyCaption": "Agent Settings",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "changeSR_patches",
"keyCaption": "Change SR Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "monitor_serial",
"keyCaption": "Monitor Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "os_name",
"keyCaption": "OS Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "mem_banks",
"keyCaption": "Total Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "last_access",
"keyCaption": "Last Access Time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "failed_patches",
"keyCaption": "Failed Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "disks_count",
"keyCaption": "Storage Devices",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_home_carrier",
"keyCaption": "Home Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_type",
"keyCaption": "Type",
"value": "PDA",
"valueCaption": "PDA",
"valueClass": ""
},
{
"key": "hdd_count",
"keyCaption": "HDD count",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "mouse",
"keyCaption": "Mouse",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_resolution",
"keyCaption": "Display Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "company_serial",
"keyCaption": "Company Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "bios_type",
"keyCaption": "BIOS Type",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "maintenance_supplier",
"keyCaption": "Support provider",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "installed_patches",
"keyCaption": "Installed Patches",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "device_status",
"keyCaption": "Status",
"value": 2,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "Asset Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "Asset Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "Asset Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "getLogs",
"keyCaption": "Get Logs",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "03/07/2022 09:04:03 AM",
"valueClass": ""
},
{
"key": "occupied_mem_banks",
"keyCaption": "Occupied Memory Banks",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cpu",
"keyCaption": "CPU",
"value": "0 x 0 Mhz.",
"valueCaption": "0 x 0 Mhz.",
"valueClass": ""
},
{
"key": "packets_in",
"keyCaption": "Bytes in",
"value": 0,
"valueCaption": "0.0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "Asset Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "5171019c-fa80-4905-a577-c95eb518de90",
"valueClass": ""
},
{
"key": "users",
"keyCaption": "Users",
"value": "5171019c-fa80-4905-a577-c95eb518de90",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_11",
"keyCaption": "Snmp Custom Text 11",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_10",
"keyCaption": "Snmp Custom Text 10",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "device_icc",
"keyCaption": "ICC",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "catalog_number",
"keyCaption": "Catalog number",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location_idx",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_17",
"keyCaption": "Snmp Custom Text 17",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_16",
"keyCaption": "Snmp Custom Text 16",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_19",
"keyCaption": "Snmp Custom Text 19",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_18",
"keyCaption": "Snmp Custom Text 18",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_13",
"keyCaption": "Snmp Custom Text 13",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_12",
"keyCaption": "Snmp Custom Text 12",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_15",
"keyCaption": "Snmp Custom Text 15",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_14",
"keyCaption": "Snmp Custom Text 14",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
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"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "policy_id",
"keyCaption": "Patch Management Policy",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "parent_asset",
"keyCaption": "Parent Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "storage",
"keyCaption": "Storage",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "network",
"keyCaption": "Network",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "mem",
"keyCaption": "Memory",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "mac_address",
"keyCaption": "MAC Address",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_memory",
"keyCaption": "Display Memory",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "denied_patches",
"keyCaption": "Denied Patches",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "snmp_cust_text_5",
"keyCaption": "Snmp Custom Text 5",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "registry",
"keyCaption": "Registry Values",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_6",
"keyCaption": "Snmp Custom Text 6",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "printers",
"keyCaption": "Printers",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_3",
"keyCaption": "Snmp Custom Text 3",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubic",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_4",
"keyCaption": "Snmp Custom Text 4",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os",
"keyCaption": "Operating System",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_1",
"keyCaption": "Snmp Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_2",
"keyCaption": "Snmp Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "memory_physical",
"keyCaption": "Memory",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "monitor",
"keyCaption": "Monitor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "os_serial",
"keyCaption": "OS Serial",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ip_address",
"keyCaption": "IP Address",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "software_products",
"keyCaption": "Software Products",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "agent_version",
"keyCaption": "SysAid agent version",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "linkedItems",
"keyCaption": "Links to other Items",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "serial",
"keyCaption": "Serial",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "collection_params",
"keyCaption": "Snmp Params",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disks_size",
"keyCaption": "Storage Capacity",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "device_current_carrier",
"keyCaption": "Current Carrier",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_9",
"keyCaption": "Snmp Custom Text 9",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_scan_time",
"keyCaption": "Last Scan",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_7",
"keyCaption": "Snmp Custom Text 7",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "snmp_cust_text_8",
"keyCaption": "Snmp Custom Text 8",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "username",
"keyCaption": "Owner",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
}
],
"name": "Test LP"
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

Asset Results:#

IdNameInfo
5171019c-fa80-4905-a577-c95eb518de90Test PhoneModel: Galaxy S22,
Description: Test smartphone
93c18412-a672-4a3d-8b02-6f91ee963918Test LPModel: Dell Inspirion 3556,
Description: Test LP

sysaid-filter-list#

List all filters. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-filter-list

Input#

Argument NameDescriptionRequired
fieldsComma separated list of fields to return to context data. You can send "all" for debugging purposes.Required

Context Output#

PathTypeDescription
SysAid.Filter.idStringThe ID of the filter.
SysAid.Filter.typeStringThe type of the filter.
SysAid.Filter.captionStringThe caption of the filter.
SysAid.Filter.valuesStringThe values of the filter.

Command example#

!sysaid-filter-list fields=all

Context Example#

{
"SysAid": {
"Filter": [
{
"caption": "Priority",
"id": "priority",
"metadata": {
"limit": 500,
"offset": 0,
"total": 6
},
"type": "list",
"values": [
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Highest",
"id": "1"
},
{
"caption": "Very High",
"id": "2"
},
{
"caption": "High",
"id": "3"
},
{
"caption": "Normal",
"id": "4"
},
{
"caption": "Low",
"id": "5"
}
]
},
{
"caption": "Assigned to",
"id": "responsibility",
"metadata": {
"limit": 500,
"offset": 0,
"total": 1
},
"type": "list",
"values": [
{
"caption": "sysaid-dmst",
"id": "1"
}
]
},
{
"caption": "Status",
"id": "status",
"metadata": {
"limit": 500,
"offset": 0,
"total": 32
},
"type": "list",
"values": [
{
"caption": "Active",
"id": "${list.active}"
},
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Closed Class",
"id": "${list.close}"
},
{
"caption": "New",
"id": "1"
},
{
"caption": "Open",
"id": "2"
},
{
"caption": "Closed",
"id": "3"
},
{
"caption": "Verified closed",
"id": "4"
},
{
"caption": "Pending",
"id": "5"
},
{
"caption": "Postponed",
"id": "6"
},
{
"caption": "Deleted",
"id": "7"
},
{
"caption": "Reopened by End User",
"id": "8"
},
{
"caption": "Change opened and being analyzed",
"id": "18"
},
{
"caption": "Change Approved",
"id": "19"
},
{
"caption": "Change Rejected",
"id": "20"
},
{
"caption": "Change Completed",
"id": "21"
},
{
"caption": "Being Analyzed",
"id": "22"
},
{
"caption": "In Approval Process",
"id": "23"
},
{
"caption": "In Implementation",
"id": "24"
},
{
"caption": "In Release",
"id": "25"
},
{
"caption": "Waiting to be closed",
"id": "26"
},
{
"caption": "Problem Identified",
"id": "27"
},
{
"caption": "Problem Solved",
"id": "28"
},
{
"caption": "Closed unresolved problem",
"id": "29"
},
{
"caption": "Analyzing the solution for the problem",
"id": "30"
},
{
"caption": "User Responded",
"id": "31"
},
{
"caption": "Pending Problem resolution",
"id": "32"
},
{
"caption": "Request opened and being analyzed",
"id": "33"
},
{
"caption": "Request Completed",
"id": "34"
},
{
"caption": "Request Rejected",
"id": "35"
},
{
"caption": "Request Cancelled",
"id": "36"
},
{
"caption": "Merge Deleted",
"id": "39"
},
{
"caption": "Merge Closed",
"id": "40"
}
]
},
{
"caption": "Urgency",
"id": "urgency",
"metadata": {
"limit": 500,
"offset": 0,
"total": 6
},
"type": "list",
"values": [
{
"caption": "All",
"id": "${list.all}"
},
{
"caption": "Urgent",
"id": "1"
},
{
"caption": "Very High",
"id": "2"
},
{
"caption": "High",
"id": "3"
},
{
"caption": "Normal",
"id": "4"
},
{
"caption": "Low",
"id": "5"
}
]
},
{
"caption": "Request user",
"id": "request_user",
"metadata": {
"limit": 500,
"offset": 0,
"total": 3
},
"type": "list",
"values": [
{
"caption": "Adi Dmst",
"id": "3"
},
{
"caption": "sysaid-dmst",
"id": "1"
},
{
"caption": "Test User",
"id": "2"
}
]
},
{
"caption": "Category",
"id": "problem_type",
"metadata": {
"limit": 500,
"offset": 0,
"total": 1
},
"type": "nested",
"values": [
{
"caption": "problem_type",
"id": "problem_type",
"values": [
{
"caption": "Application ABC",
"id": "Application ABC",
"values": [
{
"caption": "Administration",
"id": "Application ABC_Administration",
"values": [
{
"caption": "Login/Password problem",
"id": "Application ABC_Administration_Login/Password problem"
},
{
"caption": "Other",
"id": "Application ABC_Administration_Other"
},
{
"caption": "Permission request",
"id": "Application ABC_Administration_Permission request"
},
{
"caption": "Software Upgrade",
"id": "Application ABC_Administration_Software Upgrade"
}
]
},
{
"caption": "Module A",
"id": "Application ABC_Module A",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module A_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module A_Other"
}
]
},
{
"caption": "Module B",
"id": "Application ABC_Module B",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module B_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module B_Other"
}
]
},
{
"caption": "Module C",
"id": "Application ABC_Module C",
"values": [
{
"caption": "Error Message",
"id": "Application ABC_Module C_Error Message"
},
{
"caption": "Other",
"id": "Application ABC_Module C_Other"
}
]
}
]
},
{
"caption": "Basic Software",
"id": "Basic Software",
"values": [
{
"caption": "Adobe Reader",
"id": "Basic Software_Adobe Reader",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Adobe Reader_Does not work properly"
},
{
"caption": "How to?",
"id": "Basic Software_Adobe Reader_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Adobe Reader_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Adobe Reader_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Adobe Reader_Upgrade to newer version"
}
]
},
{
"caption": "Office",
"id": "Basic Software_Office",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Office_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Office_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Office_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Office_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Office_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Office_Upgrade to newer version"
}
]
},
{
"caption": "Other",
"id": "Basic Software_Other",
"values": [
{
"caption": "Does not work properly",
"id": "Basic Software_Other_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Other_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Other_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Other_Install/Uninstall Software"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Other_Upgrade to newer version"
}
]
},
{
"caption": "Outlook",
"id": "Basic Software_Outlook",
"values": [
{
"caption": "Can not send/receive email",
"id": "Basic Software_Outlook_Can not send/receive email"
},
{
"caption": "Does not work properly",
"id": "Basic Software_Outlook_Does not work properly"
},
{
"caption": "Error Message",
"id": "Basic Software_Outlook_Error Message"
},
{
"caption": "How to?",
"id": "Basic Software_Outlook_How to?"
},
{
"caption": "Install/Uninstall Software",
"id": "Basic Software_Outlook_Install/Uninstall Software"
},
{
"caption": "Other",
"id": "Basic Software_Outlook_Other"
},
{
"caption": "Upgrade to newer version",
"id": "Basic Software_Outlook_Upgrade to newer version"
}
]
},
{
"caption": "Patch Approval",
"id": "Basic Software_Patch Approval",
"values": [
{
"caption": " ",
"id": "Basic Software_Patch Approval_ "
}
]
}
]
},
{
"caption": "Data Center",
"id": "Data Center",
"values": [
{
"caption": "Air conditioners",
"id": "Data Center_Air conditioners",
"values": [
{
"caption": "Other",
"id": "Data Center_Air conditioners_Other"
},
{
"caption": "Temperature too high",
"id": "Data Center_Air conditioners_Temperature too high"
}
]
},
{
"caption": "Availability",
"id": "Data Center_Availability",
"values": [
{
"caption": "Other",
"id": "Data Center_Availability_Other"
},
{
"caption": "Shutdown",
"id": "Data Center_Availability_Shutdown"
}
]
},
{
"caption": "Backup robot",
"id": "Data Center_Backup robot",
"values": [
{
"caption": "Error",
"id": "Data Center_Backup robot_Error"
},
{
"caption": "Other",
"id": "Data Center_Backup robot_Other"
}
]
},
{
"caption": "Electricity",
"id": "Data Center_Electricity",
"values": [
{
"caption": "Other",
"id": "Data Center_Electricity_Other"
},
{
"caption": "Power Problem",
"id": "Data Center_Electricity_Power Problem"
}
]
},
{
"caption": "Other",
"id": "Data Center_Other",
"values": [
{
"caption": "Other",
"id": "Data Center_Other_Other"
}
]
},
{
"caption": "UPS",
"id": "Data Center_UPS",
"values": [
{
"caption": "Error",
"id": "Data Center_UPS_Error"
},
{
"caption": "Other",
"id": "Data Center_UPS_Other"
}
]
}
]
},
{
"caption": "ERP",
"id": "ERP",
"values": [
{
"caption": "Administration",
"id": "ERP_Administration",
"values": [
{
"caption": "Login/Password problem",
"id": "ERP_Administration_Login/Password problem"
},
{
"caption": "Other",
"id": "ERP_Administration_Other"
},
{
"caption": "Permission request",
"id": "ERP_Administration_Permission request"
},
{
"caption": "Software Upgrade",
"id": "ERP_Administration_Software Upgrade"
}
]
},
{
"caption": "Finance",
"id": "ERP_Finance",
"values": [
{
"caption": "Error Message",
"id": "ERP_Finance_Error Message"
},
{
"caption": "Other",
"id": "ERP_Finance_Other"
},
{
"caption": "Problem with an invoice",
"id": "ERP_Finance_Problem with an invoice"
}
]
},
{
"caption": "HR",
"id": "ERP_HR",
"values": [
{
"caption": "Can not update Employee data",
"id": "ERP_HR_Can not update Employee data"
},
{
"caption": "Error Message",
"id": "ERP_HR_Error Message"
},
{
"caption": "Other",
"id": "ERP_HR_Other"
}
]
},
{
"caption": "Logistics",
"id": "ERP_Logistics",
"values": [
{
"caption": "Can not perform warehouse Exit",
"id": "ERP_Logistics_Can not perform warehouse Exit"
},
{
"caption": "Error Message",
"id": "ERP_Logistics_Error Message"
},
{
"caption": "Other",
"id": "ERP_Logistics_Other"
}
]
},
{
"caption": "Other Module",
"id": "ERP_Other Module",
"values": [
{
"caption": "Error Message",
"id": "ERP_Other Module_Error Message"
},
{
"caption": "Other",
"id": "ERP_Other Module_Other"
}
]
},
{
"caption": "Sales",
"id": "ERP_Sales",
"values": [
{
"caption": "Can not place an order",
"id": "ERP_Sales_Can not place an order"
},
{
"caption": "Error Message",
"id": "ERP_Sales_Error Message"
},
{
"caption": "Other",
"id": "ERP_Sales_Other"
}
]
}
]
},
{
"caption": "Mobile Devices",
"id": "Mobile Devices",
"values": [
{
"caption": "Smartphone",
"id": "Mobile Devices_Smartphone",
"values": [
{
"caption": "Cannot access email",
"id": "Mobile Devices_Smartphone_Cannot access email"
},
{
"caption": "Communication Problem",
"id": "Mobile Devices_Smartphone_Communication Problem"
},
{
"caption": "Other",
"id": "Mobile Devices_Smartphone_Other"
},
{
"caption": "WiFi/3G Error",
"id": "Mobile Devices_Smartphone_WiFi/3G Error"
}
]
},
{
"caption": "Tablet",
"id": "Mobile Devices_Tablet",
"values": [
{
"caption": "Cannot access email",
"id": "Mobile Devices_Tablet_Cannot access email"
},
{
"caption": "Other",
"id": "Mobile Devices_Tablet_Other"
},
{
"caption": "WiFi/3G Error",
"id": "Mobile Devices_Tablet_WiFi/3G Error"
}
]
}
]
},
{
"caption": "Network Equipment",
"id": "Network Equipment",
"values": [
{
"caption": "Firewall",
"id": "Network Equipment_Firewall",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Firewall_Change Configuration"
},
{
"caption": "Error",
"id": "Network Equipment_Firewall_Error"
},
{
"caption": "Install new",
"id": "Network Equipment_Firewall_Install new"
},
{
"caption": "Other",
"id": "Network Equipment_Firewall_Other"
},
{
"caption": "Policy update",
"id": "Network Equipment_Firewall_Policy update"
},
{
"caption": "Upgrade",
"id": "Network Equipment_Firewall_Upgrade"
}
]
},
{
"caption": "Other",
"id": "Network Equipment_Other",
"values": [
{
"caption": "Other",
"id": "Network Equipment_Other_Other"
}
]
},
{
"caption": "Router",
"id": "Network Equipment_Router",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Router_Change Configuration"
},
{
"caption": "Other",
"id": "Network Equipment_Router_Other"
}
]
},
{
"caption": "Switch",
"id": "Network Equipment_Switch",
"values": [
{
"caption": "Change Configuration",
"id": "Network Equipment_Switch_Change Configuration"
},
{
"caption": "Other",
"id": "Network Equipment_Switch_Other"
}
]
}
]
},
{
"caption": "Other Equipment",
"id": "Other Equipment",
"values": [
{
"caption": "Faxes",
"id": "Other Equipment_Faxes",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Faxes_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Faxes_Other"
}
]
},
{
"caption": "HandHelds",
"id": "Other Equipment_HandHelds",
"values": [
{
"caption": "Error",
"id": "Other Equipment_HandHelds_Error"
},
{
"caption": "Other",
"id": "Other Equipment_HandHelds_Other"
}
]
},
{
"caption": "Network printers",
"id": "Other Equipment_Network printers",
"values": [
{
"caption": "Does not work (Not Printing)",
"id": "Other Equipment_Network printers_Does not work (Not Printing)"
},
{
"caption": "Error",
"id": "Other Equipment_Network printers_Error"
},
{
"caption": "Install",
"id": "Other Equipment_Network printers_Install"
},
{
"caption": "Noisy",
"id": "Other Equipment_Network printers_Noisy"
},
{
"caption": "Other",
"id": "Other Equipment_Network printers_Other"
},
{
"caption": "Paper stuck",
"id": "Other Equipment_Network printers_Paper stuck"
},
{
"caption": "Printout is weak and unclear",
"id": "Other Equipment_Network printers_Printout is weak and unclear"
}
]
},
{
"caption": "Others",
"id": "Other Equipment_Others",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Others_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Others_Other"
}
]
},
{
"caption": "PhotoCopy Machine",
"id": "Other Equipment_PhotoCopy Machine",
"values": [
{
"caption": "Error",
"id": "Other Equipment_PhotoCopy Machine_Error"
},
{
"caption": "Other",
"id": "Other Equipment_PhotoCopy Machine_Other"
}
]
},
{
"caption": "Projectors",
"id": "Other Equipment_Projectors",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Projectors_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Projectors_Other"
}
]
},
{
"caption": "Terminals",
"id": "Other Equipment_Terminals",
"values": [
{
"caption": "Error",
"id": "Other Equipment_Terminals_Error"
},
{
"caption": "Other",
"id": "Other Equipment_Terminals_Other"
}
]
}
]
},
{
"caption": "Servers",
"id": "Servers",
"values": [
{
"caption": "Active Directory",
"id": "Servers_Active Directory",
"values": [
{
"caption": "Add user",
"id": "Servers_Active Directory_Add user"
},
{
"caption": "Cannot Connect to the server",
"id": "Servers_Active Directory_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_Active Directory_Error message"
},
{
"caption": "Install/Uninstall",
"id": "Servers_Active Directory_Install/Uninstall"
},
{
"caption": "Other",
"id": "Servers_Active Directory_Other"
},
{
"caption": "Performance issues",
"id": "Servers_Active Directory_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_Active Directory_Permissions"
},
{
"caption": "Remove user",
"id": "Servers_Active Directory_Remove user"
},
{
"caption": "Reset password",
"id": "Servers_Active Directory_Reset password"
},
{
"caption": "Unlock account",
"id": "Servers_Active Directory_Unlock account"
},
{
"caption": "Update group policy",
"id": "Servers_Active Directory_Update group policy"
},
{
"caption": "Update user",
"id": "Servers_Active Directory_Update user"
}
]
},
{
"caption": "DHCP",
"id": "Servers_DHCP",
"values": [
{
"caption": "Cannot Connect",
"id": "Servers_DHCP_Cannot Connect"
},
{
"caption": "Error message",
"id": "Servers_DHCP_Error message"
},
{
"caption": "Other",
"id": "Servers_DHCP_Other"
}
]
},
{
"caption": "DNS",
"id": "Servers_DNS",
"values": [
{
"caption": "Cannot Connect",
"id": "Servers_DNS_Cannot Connect"
},
{
"caption": "Error message",
"id": "Servers_DNS_Error message"
},
{
"caption": "Other",
"id": "Servers_DNS_Other"
}
]
},
{
"caption": "Exchange Server",
"id": "Servers_Exchange Server",
"values": [
{
"caption": "Cannot Connect to the server",
"id": "Servers_Exchange Server_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_Exchange Server_Error message"
},
{
"caption": "Hardware Problems",
"id": "Servers_Exchange Server_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_Exchange Server_Hardware Upgrade"
},
{
"caption": "Install/Uninstall",
"id": "Servers_Exchange Server_Install/Uninstall"
},
{
"caption": "Move",
"id": "Servers_Exchange Server_Move"
},
{
"caption": "Other",
"id": "Servers_Exchange Server_Other"
},
{
"caption": "Performance issues",
"id": "Servers_Exchange Server_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_Exchange Server_Permissions"
},
{
"caption": "Software Upgrade",
"id": "Servers_Exchange Server_Software Upgrade"
}
]
},
{
"caption": "File Server",
"id": "Servers_File Server",
"values": [
{
"caption": "Cannot Connect to the server",
"id": "Servers_File Server_Cannot Connect to the server"
},
{
"caption": "Error message",
"id": "Servers_File Server_Error message"
},
{
"caption": "Hardware Problems",
"id": "Servers_File Server_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_File Server_Hardware Upgrade"
},
{
"caption": "Install/Uninstall",
"id": "Servers_File Server_Install/Uninstall"
},
{
"caption": "Move",
"id": "Servers_File Server_Move"
},
{
"caption": "Other",
"id": "Servers_File Server_Other"
},
{
"caption": "Performance issues",
"id": "Servers_File Server_Performance issues"
},
{
"caption": "Permissions",
"id": "Servers_File Server_Permissions"
},
{
"caption": "Restore a file/directory",
"id": "Servers_File Server_Restore a file/directory"
},
{
"caption": "Software Upgrade",
"id": "Servers_File Server_Software Upgrade"
}
]
},
{
"caption": "Other",
"id": "Servers_Other",
"values": [
{
"caption": "Hardware Problems",
"id": "Servers_Other_Hardware Problems"
},
{
"caption": "Hardware Upgrade",
"id": "Servers_Other_Hardware Upgrade"
},
{
"caption": "Move",
"id": "Servers_Other_Move"
},
{
"caption": "Other",
"id": "Servers_Other_Other"
},
{
"caption": "Software Upgrade",
"id": "Servers_Other_Software Upgrade"
}
]
}
]
},
{
"caption": "Telephony / Voice",
"id": "Telephony / Voice",
"values": [
{
"caption": "Mobile phone",
"id": "Telephony / Voice_Mobile phone",
"values": [
{
"caption": "How to ?",
"id": "Telephony / Voice_Mobile phone_How to ?"
},
{
"caption": "New",
"id": "Telephony / Voice_Mobile phone_New"
},
{
"caption": "No dial tone",
"id": "Telephony / Voice_Mobile phone_No dial tone"
},
{
"caption": "Other",
"id": "Telephony / Voice_Mobile phone_Other"
},
{
"caption": "Replace",
"id": "Telephony / Voice_Mobile phone_Replace"
}
]
},
{
"caption": "Office Phones",
"id": "Telephony / Voice_Office Phones",
"values": [
{
"caption": "How to ?",
"id": "Telephony / Voice_Office Phones_How to ?"
},
{
"caption": "Install new",
"id": "Telephony / Voice_Office Phones_Install new"
},
{
"caption": "Other",
"id": "Telephony / Voice_Office Phones_Other"
},
{
"caption": "Replace",
"id": "Telephony / Voice_Office Phones_Replace"
}
]
},
{
"caption": "Other",
"id": "Telephony / Voice_Other",
"values": [
{
"caption": "Other",
"id": "Telephony / Voice_Other_Other"
}
]
},
{
"caption": "Telephone System",
"id": "Telephony / Voice_Telephone System",
"values": [
{
"caption": "Does not work properly",
"id": "Telephony / Voice_Telephone System_Does not work properly"
},
{
"caption": "Upgrade",
"id": "Telephony / Voice_Telephone System_Upgrade"
}
]
}
]
},
{
"caption": "User Workstation",
"id": "User Workstation",
"values": [
{
"caption": "Keyboard",
"id": "User Workstation_Keyboard",
"values": [
{
"caption": "Does not respond",
"id": "User Workstation_Keyboard_Does not respond"
},
{
"caption": "Install new",
"id": "User Workstation_Keyboard_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Keyboard_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Keyboard_Replace"
}
]
},
{
"caption": "Laptop",
"id": "User Workstation_Laptop",
"values": [
{
"caption": "Add Memory",
"id": "User Workstation_Laptop_Add Memory"
},
{
"caption": "Authorizations (add change)",
"id": "User Workstation_Laptop_Authorizations (add change)"
},
{
"caption": "Battery Replacement",
"id": "User Workstation_Laptop_Battery Replacement"
},
{
"caption": "Can not access Internet",
"id": "User Workstation_Laptop_Can not access Internet"
},
{
"caption": "Can not access network drive",
"id": "User Workstation_Laptop_Can not access network drive"
},
{
"caption": "Can not access page - Blocked",
"id": "User Workstation_Laptop_Can not access page - Blocked"
},
{
"caption": "Can not Open File",
"id": "User Workstation_Laptop_Can not Open File"
},
{
"caption": "Communication Problems",
"id": "User Workstation_Laptop_Communication Problems"
},
{
"caption": "Does not turn on",
"id": "User Workstation_Laptop_Does not turn on"
},
{
"caption": "Does not work correctly",
"id": "User Workstation_Laptop_Does not work correctly"
},
{
"caption": "Error in Browser",
"id": "User Workstation_Laptop_Error in Browser"
},
{
"caption": "How to?",
"id": "User Workstation_Laptop_How to?"
},
{
"caption": "Install new",
"id": "User Workstation_Laptop_Install new"
},
{
"caption": "Internet Very Slow",
"id": "User Workstation_Laptop_Internet Very Slow"
},
{
"caption": "Is working slow",
"id": "User Workstation_Laptop_Is working slow"
},
{
"caption": "Login/Password Problem",
"id": "User Workstation_Laptop_Login/Password Problem"
},
{
"caption": "Move (User Location)",
"id": "User Workstation_Laptop_Move (User Location)"
},
{
"caption": "Other",
"id": "User Workstation_Laptop_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Laptop_Replace"
},
{
"caption": "Replace CPU",
"id": "User Workstation_Laptop_Replace CPU"
}
]
},
{
"caption": "Mouse",
"id": "User Workstation_Mouse",
"values": [
{
"caption": "Does not respond",
"id": "User Workstation_Mouse_Does not respond"
},
{
"caption": "Install new",
"id": "User Workstation_Mouse_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Mouse_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Mouse_Replace"
}
]
},
{
"caption": "Other",
"id": "User Workstation_Other",
"values": [
{
"caption": "Other",
"id": "User Workstation_Other_Other"
}
]
},
{
"caption": "PC",
"id": "User Workstation_PC",
"values": [
{
"caption": "Add Memory",
"id": "User Workstation_PC_Add Memory"
},
{
"caption": "Authorizations (add change)",
"id": "User Workstation_PC_Authorizations (add change)"
},
{
"caption": "Can not access Internet",
"id": "User Workstation_PC_Can not access Internet"
},
{
"caption": "Can not access network drive",
"id": "User Workstation_PC_Can not access network drive"
},
{
"caption": "Can not access page - Blocked",
"id": "User Workstation_PC_Can not access page - Blocked"
},
{
"caption": "Can not Open File",
"id": "User Workstation_PC_Can not Open File"
},
{
"caption": "Communication Problems",
"id": "User Workstation_PC_Communication Problems"
},
{
"caption": "Does not turn on",
"id": "User Workstation_PC_Does not turn on"
},
{
"caption": "Does not work properly",
"id": "User Workstation_PC_Does not work properly"
},
{
"caption": "Error in Browser",
"id": "User Workstation_PC_Error in Browser"
},
{
"caption": "How to?",
"id": "User Workstation_PC_How to?"
},
{
"caption": "Install new",
"id": "User Workstation_PC_Install new"
},
{
"caption": "Internet Very Slow",
"id": "User Workstation_PC_Internet Very Slow"
},
{
"caption": "Is working slow",
"id": "User Workstation_PC_Is working slow"
},
{
"caption": "Login/Password Problem",
"id": "User Workstation_PC_Login/Password Problem"
},
{
"caption": "Move (User Location)",
"id": "User Workstation_PC_Move (User Location)"
},
{
"caption": "Other",
"id": "User Workstation_PC_Other"
},
{
"caption": "Replace",
"id": "User Workstation_PC_Replace"
},
{
"caption": "Replace CPU",
"id": "User Workstation_PC_Replace CPU"
}
]
},
{
"caption": "Printer",
"id": "User Workstation_Printer",
"values": [
{
"caption": "Does not turn on",
"id": "User Workstation_Printer_Does not turn on"
},
{
"caption": "Does not work (Not Printing)",
"id": "User Workstation_Printer_Does not work (Not Printing)"
},
{
"caption": "Install new",
"id": "User Workstation_Printer_Install new"
},
{
"caption": "Move",
"id": "User Workstation_Printer_Move"
},
{
"caption": "No Paper",
"id": "User Workstation_Printer_No Paper"
},
{
"caption": "Noisy",
"id": "User Workstation_Printer_Noisy"
},
{
"caption": "Other",
"id": "User Workstation_Printer_Other"
},
{
"caption": "Paper stuck",
"id": "User Workstation_Printer_Paper stuck"
},
{
"caption": "Printout is weak and unclear",
"id": "User Workstation_Printer_Printout is weak and unclear"
},
{
"caption": "Replace",
"id": "User Workstation_Printer_Replace"
}
]
},
{
"caption": "Screen",
"id": "User Workstation_Screen",
"values": [
{
"caption": "Does not turn on",
"id": "User Workstation_Screen_Does not turn on"
},
{
"caption": "Does not work properly",
"id": "User Workstation_Screen_Does not work properly"
},
{
"caption": "Install new",
"id": "User Workstation_Screen_Install new"
},
{
"caption": "Other",
"id": "User Workstation_Screen_Other"
},
{
"caption": "Replace",
"id": "User Workstation_Screen_Replace"
}
]
}
]
}
]
}
]
},
{
"caption": "Archive",
"id": "archive",
"metadata": {
"limit": 500,
"offset": 0,
"total": 0
},
"type": "boolean",
"values": []
},
{
"caption": "Admin Group",
"id": "assigned_group",
"metadata": {
"limit": 500,
"offset": 0,
"total": 3
},
"type": "list",
"values": [
{
"caption": "All Groups",
"id": "${list.group.all}"
},
{
"caption": "none",
"id": "${list.group.none}"
},
{
"caption": "Support",
"id": "1"
}
]
}
]
}
}

Human Readable Output#

Filter Results:#

IdCaptionTypeValues
priorityPrioritylist${list.all}: All,
1: Highest,
2: Very High,
3: High,
4: Normal,
5: Low
responsibilityAssigned tolist1: sysaid-dmst
statusStatuslist${list.active}: Active,
${list.all}: All,
${list.close}: Closed Class,
1: New,
2: Open,
3: Closed,
4: Verified closed,
5: Pending,
6: Postponed,
7: Deleted,
8: Reopened by End User,
18: Change opened and being analyzed,
19: Change Approved,
20: Change Rejected,
21: Change Completed,
22: Being Analyzed,
23: In Approval Process,
24: In Implementation,
25: In Release,
26: Waiting to be closed,
27: Problem Identified,
28: Problem Solved,
29: Closed unresolved problem,
30: Analyzing the solution for the problem,
31: User Responded,
32: Pending Problem resolution,
33: Request opened and being analyzed,
34: Request Completed,
35: Request Rejected,
36: Request Cancelled,
39: Merge Deleted,
40: Merge Closed
urgencyUrgencylist${list.all}: All,
1: Urgent,
2: Very High,
3: High,
4: Normal,
5: Low
request_userRequest userlist3: Adi Dmst,
1: sysaid-dmst,
2: Test User
problem_typeCategorynestedproblem_type: problem_type
archiveArchiveboolean
assigned_groupAdmin Grouplist${list.group.all}: All Groups,
${list.group.none}: none,
1: Support

sysaid-user-list#

Get list of users in SysAid. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-user-list

Input#

Argument NameDescriptionRequired
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=user" argument. You can send "all" for debugging purposes.Required
typeThe user type to retrieve. Defaults to all user types if not specified. Possible values are: admin, user, manager.Optional
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of users to return on a page. Default is 100.Optional

Context Output#

PathTypeDescription
SysAid.User.idStringThe ID of the user.
SysAid.User.nameStringThe name of the user.
SysAid.User.isAdminBooleanWhether the SysAid user is an admin or not.
SysAid.User.isSysAidAdminBooleanWhether the SysAid user is a SysAid admin or not.
SysAid.User.isManagerBooleanWhether the SysAid user is a manager or not.
SysAid.User.isGuestBooleanWhether the SysAid user is a guest or not.

Command example#

!sysaid-user-list fields=all

Context Example#

{
"SysAid": {
"User": [
{
"id": "3",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Adi Dmst",
"valueCaption": "Adi Dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Adi",
"valueCaption": "Adi",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "Dmst",
"valueCaption": "Dmst",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "1",
"valueCaption": "1",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "sysaid-adi-dmst"
},
{
"id": "1",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "Administrator",
"valueCaption": "Administrator",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": true,
"isGuest": false,
"isManager": true,
"isSysAidAdmin": true,
"name": "sysaid-dmst"
},
{
"id": "2",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Test User",
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Test",
"valueCaption": "Test",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "User",
"valueCaption": "User",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "Test-User",
"valueCaption": "Test-User",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "Test@dmstdev.com",
"valueCaption": "Test@dmstdev.com",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "Test-User"
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

Filter Results:#

idnameisAdminisManagerisSysAidAdminisGuest
3sysaid-adi-dmstfalsefalsefalsefalse
1sysaid-dmsttruetruetruefalse
2Test-Userfalsefalsefalsefalse

sysaid-user-search#

Get information about a specific asset. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-user-search

Input#

Argument NameDescriptionRequired
queryThe search criteria.Required
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=user" argument. You can send "all" for debugging purposes.Required
typeThe user types to retrieve. Defaults to all user types if not specified. Possible values are: admin, user, manager.Optional
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of users to return on a page. Default is 100.Optional

Context Output#

PathTypeDescription
SysAid.User.idStringThe ID of the user.
SysAid.User.nameStringThe name of the user.
SysAid.User.isAdminBooleanWhether the SysAid user is an admin or not.
SysAid.User.isSysAidAdminBooleanWhether the SysAid user is a SysAid admin or not.
SysAid.User.isManagerBooleanWhether the SysAid user is a manager or not.
SysAid.User.isGuestBooleanWhether the SysAid user is a guest or not.

Command example#

!sysaid-user-search query=dmst fields=all

Context Example#

{
"SysAid": {
"User": [
{
"id": "3",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "End user",
"valueCaption": "End user",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "1",
"valueCaption": "1",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "Adi Dmst",
"valueCaption": "Adi Dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "Adi",
"valueCaption": "Adi",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "Dmst",
"valueCaption": "Dmst",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-adi-dmst",
"valueCaption": "sysaid-adi-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": "0",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "1",
"valueCaption": "1",
"valueClass": ""
}
],
"isAdmin": false,
"isGuest": false,
"isManager": false,
"isSysAidAdmin": false,
"name": "sysaid-adi-dmst"
},
{
"id": "1",
"info": [
{
"key": "cust_list1",
"keyCaption": "User Custom List 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "notes",
"keyCaption": "Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_domain",
"keyCaption": "Domain",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "secondary_email",
"keyCaption": "Secondary Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "building",
"keyCaption": "Building",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "User Custom List 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_type",
"keyCaption": "User Type",
"value": "Administrator",
"valueCaption": "Administrator",
"valueClass": ""
},
{
"key": "links",
"keyCaption": "Links",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "history_version",
"keyCaption": "History Version",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "User Custom Int 2",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "User Custom Int 1",
"value": "0",
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "User Custom Date 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "User Custom Date 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "history",
"keyCaption": "History",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "display_name",
"keyCaption": "Display Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "helpdesk",
"keyCaption": "Service Desk",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cell_phone",
"keyCaption": "Cellular phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "login_user",
"keyCaption": "User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "phone",
"keyCaption": "Phone",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_notifications",
"keyCaption": "Receive automatic SR email notifications",
"value": "true",
"valueCaption": "true",
"valueClass": ""
},
{
"key": "enable_login_to_eup",
"keyCaption": "Enable login to the End User Portal",
"value": "Y",
"valueCaption": "Y",
"valueClass": ""
},
{
"key": "relation_graph",
"keyCaption": "CI Relations Graph",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "chat_nick_name",
"keyCaption": "Chat Nickname",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "attachments",
"keyCaption": "Attachments",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "User Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "calculated_user_name",
"keyCaption": "Calculated User Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "floor",
"keyCaption": "Floor",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "first_name",
"keyCaption": "First Name",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cubic",
"keyCaption": "Cubicle",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "expiration_time",
"keyCaption": "Expiration Date",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "last_name",
"keyCaption": "Last Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "groups",
"keyCaption": "Groups",
"value": "sysaid-dmst",
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "User Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "User Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_user_guid",
"keyCaption": "User GUID",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_address",
"keyCaption": "Email",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "disable",
"keyCaption": "Disabled",
"value": "N",
"valueCaption": "N",
"valueClass": ""
},
{
"key": "car_number",
"keyCaption": "Car license",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "my_photo_url",
"keyCaption": "My Photo",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ldap_distinguished_name",
"keyCaption": "User Distinguished Name",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "sms_number",
"keyCaption": "Text message",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "openServiceRequest",
"keyCaption": "Active Service Record",
"value": "4",
"valueCaption": "4",
"valueClass": ""
}
],
"isAdmin": true,
"isGuest": false,
"isManager": true,
"isSysAidAdmin": true,
"name": "sysaid-dmst"
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

User Results:#

idnameisAdminisManagerisSysAidAdminisGuest
3sysaid-adi-dmstfalsefalsefalsefalse
1sysaid-dmsttruetruetruefalse

sysaid-service-record-list#

List all service requests. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-service-record-list

Input#

Argument NameDescriptionRequired
typeThe requested service record type. Possible values are: incident, request, problem, change, all.Required
fieldsComma separated list of fields to return to context data. You can send "all" for debugging purposes.Required
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of service records to return on a page. Default is 100.Optional
idsThe list of service records IDs to return, comma separated.Optional
archiveWhether to return archived service records. Possible values are: 0, 1.Optional
custom_fields_keysComma separated list of filters' IDs.Optional
custom_fields_valuesComma separated list of the values of the filters' IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2.Optional

Context Output#

PathTypeDescription
SysAid.ServiceRecord.idStringThe ID of the service record.
SysAid.ServiceRecord.titleStringThe title of the service record.
SysAid.ServiceRecord.statusStringThe status of the service record.
SysAid.ServiceRecord.update_timeDateThe modify time of the service record.
SysAid.ServiceRecord.sr_typeStringThe type of the service record.
SysAid.ServiceRecord.notesStringThe notes of the service record.

Command example#

!sysaid-service-record-list type=all fields=all

Context Example#

{
"SysAid": {
"ServiceRecord": [
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "25",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot access email - Test ",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 6,
"valueCaption": "6",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": "Demo Test",
"valueCaption": "Demo Test",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 25,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Tablet",
"valueCaption": "Tablet",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "This is a test incident",
"valueCaption": "This is a test incident",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646661395760,
"valueCaption": "03/07/2022 08:56:35 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Cannot access email - Test ",
"valueCaption": "Cannot access email - Test ",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1647338000987,
"valueCaption": "03/15/2022 04:53:20 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "This is a note for the API",
"valueCaption": "This is a note for the API",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 25,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": 1131881301,
"valueCaption": "1131881301",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 1,
"valueCaption": "Incident",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "28",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Can not access Internet",
"valueCaption": "Can not access Internet",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot connect to a Wi-Fi network",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 28,
"valueCaption": "28",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 28,
"valueCaption": "28",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
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},
{
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"key": "third_level_category",
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},
{
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},
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},
{
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},
{
"key": "lock_field",
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{
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{
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{
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},
{
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},
{
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},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 29,
"valueCaption": "29",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "User Workstation",
"valueCaption": "User Workstation",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 29,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Printer",
"valueCaption": "Printer",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 9,
"valueCaption": "Advanced Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 29,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "31",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Reset my password",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 31,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Smartphone",
"valueCaption": "Smartphone",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 2,
"valueCaption": "Very High",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 10,
"valueCaption": "Basic Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 31,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

Service Record Results:#

IdTitleStatusModify TimeService Record Type
25Cannot access email - TestNew03/15/2022 04:53:20 AMIncident
28Cannot connect to a Wi-Fi networkNew03/07/2022 09:08:01 AMIncident
33Try TestNew03/20/2022 11:08:56 AMIncident
34try arcNew03/22/2022 05:05:28 AMIncident
26Paper jam - TestOpen03/20/2022 07:56:41 AMIncident
6Welcome to SysAid!Closed03/31/2022 10:16:10 AMIncident
30Standard Change ProcessNew03/07/2022 09:12:25 AMChange
36Minor Problem tryNew03/27/2022 09:24:29 AMProblem
27Install Adobe Acrobat Reader - TestNew03/07/2022 08:59:23 AMRequest
29Permissions to use printerNew03/07/2022 09:08:36 AMRequest
31Reset my passwordNew03/07/2022 09:13:39 AMRequest
35Advanced Request Process tryNew03/27/2022 09:23:57 AMRequest
37Basic Request Process2New03/30/2022 01:56:47 AMRequest

sysaid-service-record-search#

Search by a query through all service records. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-service-record-search

Input#

Argument NameDescriptionRequired
typeThe requested service record type. Possible values are: incident, request, problem, change, all.Required
fieldsComma separated list of fields to return to context data. You can send "all" for debugging purposes.Required
page_numberIndex of the page of results to retrieve. Default is 1.Optional
page_sizeThe number of service records to return on a page. Default is 100.Optional
queryThe search criteria.Required
archiveWhether to return archived service records. Possible values are: 0, 1.Optional
custom_fields_keysComma separated list of filters' IDs.Optional
custom_fields_valuesComma separated list of the values of the filters' IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2.Optional

Context Output#

PathTypeDescription
SysAid.ServiceRecord.idStringThe ID of the service record.
SysAid.ServiceRecord.titleStringThe title of the service record.
SysAid.ServiceRecord.statusStringThe status of the service record.
SysAid.ServiceRecord.update_timeDateThe modify time of the service record.
SysAid.ServiceRecord.sr_typeStringThe type of the service record.
SysAid.ServiceRecord.notesStringThe notes of the service record.

Command example#

!sysaid-service-record-search type=all query=test fields=all

Context Example#

{
"SysAid": {
"ServiceRecord": [
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "25",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Cannot access email - Test ",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 25,
"valueCaption": "25",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
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"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 29,
"valueCaption": "29",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "User Workstation",
"valueCaption": "User Workstation",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 29,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Printer",
"valueCaption": "Printer",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Permissions to use printer",
"valueCaption": "Permissions to use printer",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662116607,
"valueCaption": "03/07/2022 09:08:36 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 9,
"valueCaption": "Advanced Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 29,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueCaption": "93c18412-a672-4a3d-8b02-6f91ee963918",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": "Test LP",
"valueCaption": "Test LP",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
},
{
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "31",
"info": [
{
"key": "third_level_category",
"keyCaption": "Third Level Category",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
},
{
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "max_support_level",
"keyCaption": "Max Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "quick_name",
"keyCaption": "Template",
"value": "Reset my password",
"valueCaption": "",
"valueClass": ""
},
{
"key": "lock_field",
"keyCaption": "=== Hide/Show Divider ===",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "source",
"keyCaption": "Source",
"value": 4,
"valueCaption": "Self-Service Portal",
"valueClass": ""
},
{
"key": "resolution",
"keyCaption": "Resolution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "parent_link",
"keyCaption": "Parent ID",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "solution",
"keyCaption": "Solution",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "user_manager_name",
"keyCaption": "Request User Manager",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "survey_status",
"keyCaption": "Survey Status",
"value": 0,
"valueCaption": "The survey has not been sent.",
"valueClass": ""
},
{
"key": "sr_weight",
"keyCaption": "Weight",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "submit_user",
"keyCaption": "Submit user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "agreement",
"keyCaption": "Agreement",
"value": 1,
"valueCaption": "DEFAULT SLA",
"valueClass": ""
},
{
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "totalTime",
"keyCaption": "Total Activities time",
"value": 31,
"valueCaption": "31",
"valueClass": ""
},
{
"key": "impact",
"keyCaption": "Impact",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"key": "reopen_counter",
"keyCaption": "Reopen Counter",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "archive",
"keyCaption": "Archive",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "close_time",
"keyCaption": "Close time",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "priority",
"keyCaption": "Priority",
"value": 4,
"valueCaption": "Normal",
"valueClass": ""
},
{
"key": "merged_service_records",
"keyCaption": "Merged service records",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "version",
"keyCaption": "Version",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "is_escalated",
"keyCaption": "Is Escalated",
"value": 0,
"valueCaption": "No",
"valueClass": ""
},
{
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "closure_information",
"keyCaption": "Closure Information",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assign_counter",
"keyCaption": "Assigned Counter",
"value": 1,
"valueCaption": "1",
"valueClass": ""
},
{
"key": "problem_type",
"keyCaption": "Category",
"value": "Mobile Devices",
"valueCaption": "Mobile Devices",
"valueClass": ""
},
{
"key": "alertID",
"keyCaption": "Alert",
"value": 31,
"valueCaption": "green",
"valueClass": ""
},
{
"key": "status",
"keyCaption": "Status",
"value": 1,
"valueCaption": "New",
"valueClass": 0
},
{
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"value": "Smartphone",
"valueCaption": "Smartphone",
"valueClass": ""
},
{
"key": "known_error",
"keyCaption": "Known Error",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "description",
"keyCaption": "Description",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "insert_time",
"keyCaption": "Request time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "task_id",
"keyCaption": "Main task",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "title",
"keyCaption": "Title",
"value": "Reset my password",
"valueCaption": "Reset my password",
"valueClass": ""
},
{
"key": "request_user_name",
"keyCaption": "Request username",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "followup_user",
"keyCaption": "Followup User",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "workaround",
"keyCaption": "Workaround",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "current_support_level",
"keyCaption": "Current Support Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_time",
"keyCaption": "Modify time",
"value": 1646662419673,
"valueCaption": "03/07/2022 09:13:39 AM",
"valueClass": ""
},
{
"key": "success_rating",
"keyCaption": "Success Rating",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "update_user",
"keyCaption": "Modify User",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_text",
"keyCaption": "Followup Text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "email_account",
"keyCaption": "Email Account",
"value": " ",
"valueCaption": " ",
"valueClass": ""
},
{
"key": "responsibility",
"keyCaption": "Process manager",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"key": "urgency",
"keyCaption": "Urgency",
"value": 2,
"valueCaption": "Very High",
"valueClass": ""
},
{
"key": "request_user",
"keyCaption": "Request user",
"value": 2,
"valueCaption": "Test User",
"valueClass": ""
},
{
"key": "sub_type",
"keyCaption": "Sub Type",
"value": 10,
"valueCaption": "Basic Request",
"valueClass": ""
},
{
"key": "company",
"keyCaption": "Company",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "department",
"keyCaption": "Department",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "all_active_assigned_to",
"keyCaption": "Users assigned to active action items",
"value": 31,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_id",
"keyCaption": "Asset ID",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cc",
"keyCaption": "CC",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer1",
"keyCaption": "Time to Repair",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "computer_name",
"keyCaption": "Main Asset",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "timer2",
"keyCaption": "Time to Respond",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "ci",
"keyCaption": "Main CI",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "due_date",
"keyCaption": "Due Date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"key": "merged_to",
"keyCaption": "Merged to",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "account_id",
"keyCaption": "Account",
"value": "paloaltonetworks_trial",
"valueCaption": "paloaltonetworks_trial",
"valueClass": ""
},
{
"key": "escalation",
"keyCaption": "Escalation Level",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"key": "change_category",
"keyCaption": "Classification",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "assigned_group",
"keyCaption": "Admin group",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"key": "location",
"keyCaption": "Location",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"key": "sr_type",
"keyCaption": "Service Record Type",
"value": 10,
"valueCaption": "Request",
"valueClass": ""
}
]
}
]
}
}

Human Readable Output#

Showing 100 results from page 1:

Service Record Results:#

IdTitleStatusModify TimeService Record Type
25Cannot access email - TestNew03/15/2022 04:53:20 AMIncident
28Cannot connect to a Wi-Fi networkNew03/07/2022 09:08:01 AMIncident
33Try TestNew03/20/2022 11:08:56 AMIncident
26Paper jam - TestOpen03/20/2022 07:56:41 AMIncident
30Standard Change ProcessNew03/07/2022 09:12:25 AMChange
27Install Adobe Acrobat Reader - TestNew03/07/2022 08:59:23 AMRequest
29Permissions to use printerNew03/07/2022 09:08:36 AMRequest
31Reset my passwordNew03/07/2022 09:13:39 AMRequest
37Basic Request Process2New03/30/2022 01:56:47 AMRequest

sysaid-service-record-update#

The valid statuses can be retrieved using the "sysaid-table-list" command.

Base Command#

sysaid-service-record-update

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
impactThe new impact of the service record.Optional
priorityThe new priority of the service record.Optional
statusThe new status of the service record.Optional
descriptionThe new description of the service record.Optional
solutionThe new solution of the service record.Optional
problem_typeThe new problem type of the service record.Optional
problem_sub_typeThe new problem sub-type of the service record.Optional
third_level_categoryThe new third level category of the service record.Optional
sr_typeThe new service record type of the service record.Optional
sub_typeThe new sub-type of the service record.Optional
agreementThe new agreement of the service record.Optional
titleThe new title of the service record.Optional
followup_userThe new follow up user of the service record.Optional
followup_textThe new follow up text of the service record.Optional
cust_notesThe new custom notes of the service record.Optional
email_accountThe new email account of the service record.Optional
responsibilityThe new responsibility of the service record.Optional
urgencyThe new urgency of the service record.Optional
companyThe new company of the service record.Optional
departmentThe new department of the service record.Optional
computer_idThe new computer ID of the service record.Optional
due_dateThe new due date of the service record.Optional
escalationThe new escalation of the service record.Optional
change_categoryThe new change category of the service record.Optional
assigned_groupThe new assigned group of the service record.Optional
locationThe new location of the service record.Optional
custom_fields_keysComma separated list of filters' IDs.Optional
custom_fields_valuesComma separated list of the values of the filters' IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2.Optional

Context Output#

There is no context output for this command.

Command example#

!sysaid-service-record-update id=6 status=2

Human Readable Output#

Service Record 6 Updated Successfully.

sysaid-service-record-close#

Close a service record. Sets the service record status to the default Close status, as defined in the Help Desk settings.

Base Command#

sysaid-service-record-close

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
solutionThe solution for closing the service record.Optional

Context Output#

There is no context output for this command.

Command example#

!sysaid-service-record-close id=6 solution="Closing via API call"

Human Readable Output#

Service Record 6 Closed Successfully.

sysaid-service-record-template-get#

Gets the template of a service record. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-service-record-template-get

Input#

Argument NameDescriptionRequired
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=sr" argument. You can send "all" for debugging purposes.Required
typeThe requested service record type. Possible values are: incident, request, problem, change.Required
template_idThe service record template ID, according to service record type. Defaults to the first/default template.Optional

Context Output#

PathTypeDescription
SysAid.ServiceRecordTemplate.keyStringThe key of the service record template entry.
SysAid.ServiceRecordTemplate.valueStringThe value of the service record template entry.
SysAid.ServiceRecordTemplate.mandatoryStringWhether the template entry is mandatory or not.
SysAid.ServiceRecordTemplate.editableBooleanWhether the template entry is editable or not.
SysAid.ServiceRecordTemplate.typeBooleanThe type of the service record template entry.
SysAid.ServiceRecordTemplate.defaultValueStringThe default value of the service record template entry.
SysAid.ServiceRecordTemplate.keyCaptionStringThe key caption of the service record template entry.

Command example#

!sysaid-service-record-template-get type=incident fields=all

Context Example#

{
"SysAid": {
"ServiceRecordTemplate": {
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "0",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "notes",
"keyCaption": "Notes",
"mandatory": false,
"type": "object",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "screen",
"keyCaption": "Screen capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"sendScreenCapture": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "resolution",
"keyCaption": "Resolution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "childs",
"keyCaption": "Child Service Records",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "parent_link",
"keyCaption": "Parent ID",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solution",
"keyCaption": "Solution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "project_id",
"keyCaption": "Main project",
"mandatory": false,
"type": "object",
"value": {},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "links",
"keyCaption": "Links",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_weight",
"keyCaption": "Weight",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "impact",
"keyCaption": "Impact",
"mandatory": false,
"type": "list",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "priority",
"keyCaption": "Priority",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_service_records",
"keyCaption": "Merged service records",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": "string",
"defaultValue": null,
"editable": true,
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "messages",
"keyCaption": "Messages",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_type",
"keyCaption": "Category",
"mandatory": false,
"type": "nested",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "alertID",
"keyCaption": "Alert",
"mandatory": false,
"type": "calculated",
"value": null,
"valueCaption": "green",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "actions",
"keyCaption": "Actions",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "status",
"keyCaption": "Status",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "New",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "attachments",
"keyCaption": "Attachments",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "linkedSRs",
"keyCaption": "Links to other Items",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "description",
"keyCaption": "Description",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "task_id",
"keyCaption": "Main task",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "video",
"keyCaption": "Video capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"filePath": null,
"sendVideoRecording": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "title",
"keyCaption": "Title",
"mandatory": false,
"type": "text",
"value": "DEFAULT",
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_user",
"keyCaption": "Followup User",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "workaround",
"keyCaption": "Workaround",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "success_rating",
"keyCaption": "Success Rating",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_text",
"keyCaption": "Followup Text",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsibility",
"keyCaption": "Assigned to",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "urgency",
"keyCaption": "Urgency",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "request_user",
"keyCaption": "Request user",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sub_type",
"keyCaption": "Sub Type",
"mandatory": false,
"type": "list",
"value": 6,
"valueCaption": "DEFAULT",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "company",
"keyCaption": "Company",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "computer_id",
"keyCaption": "Asset ID",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cc",
"keyCaption": "CC",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "ci",
"keyCaption": "Main CI",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "due_date",
"keyCaption": "Due Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_to",
"keyCaption": "Merged to",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solutionModel",
"keyCaption": "Solution Model",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "activities",
"keyCaption": "Activities",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "relatedProblems",
"keyCaption": "Potential Related Problems",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "change_category",
"keyCaption": "Classification",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "assigned_group",
"keyCaption": "Admin group",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "location",
"keyCaption": "Location",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_type",
"keyCaption": "Service Record Type",
"mandatory": false,
"type": "list",
"value": 2,
"valueCaption": "Incident Template",
"valueClass": ""
}
]
}
}
}

Human Readable Output#

Service Record Results:#

KeyValueMandatoryEditableTypeKey Caption
third_level_categoryfalsetruelistThird Level Category
cust_list10falsetruelistSR Custom List 1
notesfalsetrueobjectNotes
screensendScreenCapture: NO
captureExists: false		falsetrueobjectScreen capture
resolutionfalsetruetextResolution
childsfalsetrueobjectChild Service Records
cust_list20falsetruelistSR Custom List 2
parent_link0falsetruenumericParent ID
solutionfalsetruetextSolution
project_idfalsetrueobjectMain project
linksfalsetrueobjectLinks
sr_weight0falsetruenumericWeight
followup_planned_datefalsetruedateFollowup Planned Date
cust_int20falsetruenumericSR Custom Int 2
cust_date1falsetruedateSR Custom Date 1
cust_int10falsetruenumericSR Custom Int 1
impact4falsetruelistImpact
cust_date2falsetruedateSR Custom Date 2
priority5falsetruelistPriority
merged_service_recordsfalsetruetextMerged service records
CustomColumn3srfalsetruetextTest Field
messagesfalsetrueobjectMessages
problem_typefalsetruenestedCategory
alertIDfalsetruecalculatedAlert
actionsfalsetrueobjectActions
status1falsetruelistStatus
attachmentsfalsetrueobjectAttachments
problem_sub_typefalsetruelistSub-Category
linkedSRsfalsetrueobjectLinks to other Items
descriptionfalsetruetextDescription
task_id0falsetruenumericMain task
videosendVideoRecording: NO
captureExists: false
filePath: null		falsetrueobjectVideo capture
titleDEFAULTfalsetruetextTitle
followup_userfalsetruelistFollowup User
workaroundfalsetruetextWorkaround
success_rating0falsetruenumericSuccess Rating
cust_notesfalsetruetextSR Custom Notes
followup_textfalsetruetextFollowup Text
responsibility1falsetruelistAssigned to
urgency5falsetruelistUrgency
request_user1falsetruelistRequest user
sub_type6falsetruelistSub Type
company0falsetruelistCompany
followup_actual_datefalsetruedateFollowup Actual Date
computer_idfalsetruetextAsset ID
ccfalsetruelistCC
ci0falsetruelistMain CI
due_datefalsetruedateDue Date
cust_text1falsetruetextSR Custom Text 1
cust_text2falsetruetextSR Custom Text 2
merged_to0falsetruenumericMerged to
responsible_managerfalsetruelistResponsible Admin
solutionModelfalsetrueobjectSolution Model
activitiesfalsetrueobjectActivities
relatedProblemsfalsetrueobjectPotential Related Problems
change_category0falsetruelistClassification
assigned_groupfalsetruelistAdmin group
locationfalsetruelistLocation
sr_type2falsetruelistService Record Type

sysaid-service-record-create#

Create a new service record and return the newly created service record. The valid statuses can be retrieved using the "sysaid-table-list" command. Cortex XSOAR recommends filtering the results by the desired fields.

Base Command#

sysaid-service-record-create

Input#

Argument NameDescriptionRequired
fieldsComma separated list of fields to return to context data. The valid fields can be retrieved using the "sysaid-table-list" command with the "entity=sr" argument. You can send "all" for debugging purposes.Required
typeThe requested service record type. Possible values are: incident, request, problem, change.Required
template_idThe service record template ID, according to service record type. Defaults to the first/default template.Optional
descriptionThe new description of the service record.Required
titleThe new title of the service record.Required
impactThe new impact of the service record.Optional
priorityThe new priority of the service record.Optional
statusThe new status of the service record.Optional
solutionThe new solution of the service record.Optional
problem_typeThe new problem type of the service record.Optional
problem_sub_typeThe new problem sub-type of the service record.Optional
third_level_categoryThe new third level category of the service record.Optional
sr_typeThe new service record type of the service record.Optional
sub_typeThe new sub-type of the service record.Optional
agreementThe new agreement of the service record.Optional
followup_userThe new follow up user of the service record.Optional
followup_textThe new follow up text of the service record.Optional
cust_notesThe new custom notes of the service record.Optional
email_accountThe new email account of the service record.Optional
responsibilityThe new responsibility of the service record.Optional
urgencyThe new urgency of the service record.Optional
companyThe new company of the service record.Optional
departmentThe new department of the service record.Optional
computer_idThe new computer ID of the service record.Optional
due_dateThe new due date of the service record.Optional
escalationThe new escalation of the service record.Optional
change_categoryThe new change category of the service record.Optional
assigned_groupThe new assigned group of the service record.Optional
locationThe new location of the service record.Optional
custom_fields_keysComma separated list of filters' IDs.Optional
custom_fields_valuesComma separated list of the values of the filters' IDs. For example, custom_fields_keys:key1,key2, custom_fields_values:value1,value2.Optional

Context Output#

PathTypeDescription
SysAid.ServiceRecord.idStringThe ID of the service record.
SysAid.ServiceRecord.titleStringThe title of the service record.
SysAid.ServiceRecord.statusStringThe status of the service record.
SysAid.ServiceRecord.update_timeDateThe modify time of the service record.
SysAid.ServiceRecord.sr_typeStringThe type of the service record.
SysAid.ServiceRecord.notesStringThe notes of the service record.

Command example#

!sysaid-service-record-create type=request description="This is a test" title="Test SR from API" sr_type=6 fields=all

Context Example#

{
"SysAid": {
"ServiceRecord": {
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"hasChildren": false,
"id": "0",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list1",
"keyCaption": "SR Custom List 1",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "notes",
"keyCaption": "Notes",
"mandatory": false,
"type": "object",
"value": [
"If relevant, add this Request details to the Knowledge base. Close the Request."
],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "screen",
"keyCaption": "Screen capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"sendScreenCapture": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "resolution",
"keyCaption": "Resolution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "childs",
"keyCaption": "Child Service Records",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_list2",
"keyCaption": "SR Custom List 2",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "parent_link",
"keyCaption": "Parent ID",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solution",
"keyCaption": "Solution",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "project_id",
"keyCaption": "Main project",
"mandatory": false,
"type": "object",
"value": {},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "links",
"keyCaption": "Links",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_weight",
"keyCaption": "Weight",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_planned_date",
"keyCaption": "Followup Planned Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int2",
"keyCaption": "SR Custom Int 2",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date1",
"keyCaption": "SR Custom Date 1",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_int1",
"keyCaption": "SR Custom Int 1",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "impact",
"keyCaption": "Impact",
"mandatory": false,
"type": "list",
"value": 4,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_date2",
"keyCaption": "SR Custom Date 2",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "priority",
"keyCaption": "Priority",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_service_records",
"keyCaption": "Merged service records",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": "string",
"defaultValue": null,
"editable": true,
"key": "CustomColumn3sr",
"keyCaption": "Test Field",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "messages",
"keyCaption": "Messages",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_type",
"keyCaption": "Category",
"mandatory": false,
"type": "nested",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "alertID",
"keyCaption": "Alert",
"mandatory": false,
"type": "calculated",
"value": null,
"valueCaption": "green",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "actions",
"keyCaption": "Actions",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "status",
"keyCaption": "Status",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "New",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "attachments",
"keyCaption": "Attachments",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "problem_sub_type",
"keyCaption": "Sub-Category",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "linkedSRs",
"keyCaption": "Links to other Items",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "description",
"keyCaption": "Description",
"mandatory": false,
"type": "text",
"value": "Basic Request Process",
"valueCaption": "Basic Request Process",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "task_id",
"keyCaption": "Main task",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "video",
"keyCaption": "Video capture",
"mandatory": false,
"type": "object",
"value": {
"captureExists": false,
"filePath": null,
"sendVideoRecording": "NO"
},
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "title",
"keyCaption": "Title",
"mandatory": false,
"type": "text",
"value": "Basic Request Process",
"valueCaption": "Basic Request Process",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_user",
"keyCaption": "Followup User",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "workaround",
"keyCaption": "Workaround",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "success_rating",
"keyCaption": "Success Rating",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_notes",
"keyCaption": "SR Custom Notes",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_text",
"keyCaption": "Followup Text",
"mandatory": false,
"type": "text",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsibility",
"keyCaption": "Process manager",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "urgency",
"keyCaption": "Urgency",
"mandatory": false,
"type": "list",
"value": 5,
"valueCaption": "Low",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "request_user",
"keyCaption": "Request user",
"mandatory": false,
"type": "list",
"value": 1,
"valueCaption": "sysaid-dmst",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sub_type",
"keyCaption": "Sub Type",
"mandatory": false,
"type": "text",
"value": 10,
"valueCaption": "10",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "company",
"keyCaption": "Company",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "followup_actual_date",
"keyCaption": "Followup Actual Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "computer_id",
"keyCaption": "Asset ID",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cc",
"keyCaption": "CC",
"mandatory": false,
"type": "list",
"value": "",
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "ci",
"keyCaption": "Main CI",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "due_date",
"keyCaption": "Due Date",
"mandatory": false,
"type": "date",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text1",
"keyCaption": "SR Custom Text 1",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "cust_text2",
"keyCaption": "SR Custom Text 2",
"mandatory": false,
"type": "text",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "merged_to",
"keyCaption": "Merged to",
"mandatory": false,
"type": "numeric",
"value": 0,
"valueCaption": "0",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "responsible_manager",
"keyCaption": "Responsible Admin",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "solutionModel",
"keyCaption": "Solution Model",
"mandatory": false,
"type": "object",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "activities",
"keyCaption": "Activities",
"mandatory": false,
"type": "object",
"value": [],
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "change_category",
"keyCaption": "Classification",
"mandatory": false,
"type": "list",
"value": 0,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "assigned_group",
"keyCaption": "Admin group",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "location",
"keyCaption": "Location",
"mandatory": false,
"type": "list",
"value": null,
"valueCaption": "",
"valueClass": ""
},
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "sr_type",
"keyCaption": "Service Record Type",
"mandatory": false,
"type": "list",
"value": 11,
"valueCaption": "Request Template",
"valueClass": ""
}
]
}
}
}

Human Readable Output#

Service Record Results:#

IdTitleStatusService Record TypeNotes
0Basic Request ProcessNewRequest TemplateIf relevant, add this Request details to the Knowledge base. Close the Request.

sysaid-service-record-delete#

Delete one or more service records.

Base Command#

sysaid-service-record-delete

Input#

Argument NameDescriptionRequired
idsThe service record ID.Required
solutionThe solution for deleting the service record.Optional

Context Output#

There is no context output for this command.

Command example#

!sysaid-service-record-delete ids=2,32

Human Readable Output#

Service Records 2,32 Deleted Successfully.

sysaid-service-record-attach-file#

Add an attachment to a service record.

Base Command#

sysaid-service-record-attach-file

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
file_idFile file ID to upload.Required

Context Output#

There is no context output for this command.

Command example#

!sysaid-service-record-attach-file file_id=110@51d40811-801a-4b26-8861-68474c40b347 id=25

Human Readable Output#

File uploaded to Service Record 25 successfully.

sysaid-service-record-get-file#

Download an attachment to a service record.

Base Command#

sysaid-service-record-get-file

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
file_idThe ID of the file to download.Required
file_nameThe full name with extension of the file to be downloaded.Required

Context Output#

PathTypeDescription
File.SizeIntegerThe size of the file.
File.SHA1StringThe SHA1 of the file.
File.SHA256StringThe SHA256 of the file.
File.SHA512StringThe SHA512 of the file.
File.NameStringThe full name with extension of the file.
File.SSDeepStringThe SSDeep of the file.
File.EntryIDStringThe entryId of the file.
File.InfoStringThe info of the file.
File.TypeStringThe type of the file.
File.MD5StringThe MD5 of the file.
File.ExtensionStringThe extension of the file.

Command example#

!sysaid-service-record-get-file file_id="-80357423_-1872498142" id=37 file_name="file_name.png"

Context Example#

{
"File": {
"Size": 12345,
"SHA1": "6d9ea21dcb062e9ba8cd20f7a9982726efc7a3a9",
"SHA256": "44acf94aacf694950485c6fb0ff36f9aa72273479780abf591e052ba4d31e6ae",
"SHA512": "36a0ea76413cf38f6de997c3e1d5229ee242458b024a6869f69054bdcbd61bcf572ba430e2b69d24ee8b7d3a5b94ae20fdc6fdafdf607407ac24bd9b6a88dc71",
"Name": "file_name.png",
"SSDeep": "1536:qCv/2+0gCPs0hzlUXOMvVAN50PjPS4ScOcy/Va/QgGZcm4p4/iuI:1/Vus0hzlqOMpj6Xcy/Va/Cgp4C",
"EntryID": "112@6840e1fb-a9e6-4a66-8454-cdeaf5b98639",
"Info": "image/png",
"Type": "PNG image data, 2560 x 1773, 8-bit/color RGBA, non-interlaced",
"MD5": "e0cca2f09d13bc2c7729b7caacbe2b6f",
"Extension": "png",
}
}

Human Readable Output#

There is no human readable output for this command.

sysaid-service-record-delete-file#

Delete an attachment from a service record.

Base Command#

sysaid-service-record-delete-file

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
file_idThe attachment file ID to delete.Required

Context Output#

There is no context output for this command.

Command example#

!sysaid-service-record-delete-file id=25 file_id=534492489_354835714

Human Readable Output#

File deleted from Service Record 25 successfully.

sysaid-service-record-get#

Returns the information for the specified service record.

Base Command#

sysaid-service-record-get

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
fieldsList of fields to return, comma separated. If sent together with view parameter, returns both view’s fields and the requested fields.Required

Context Output#

PathTypeDescription
SysAid.ServiceRecord.idStringThe ID of the service record.
SysAid.ServiceRecord.titleStringThe title of the service record.
SysAid.ServiceRecord.statusStringThe status of the service record.
SysAid.ServiceRecord.update_timeDateThe modify time of the service record.
SysAid.ServiceRecord.sr_typeStringThe type of the service record.
SysAid.ServiceRecord.notesStringThe notes of the service record.

Command example#

!sysaid-service-record-get id=25 fields=all

Context Example#

{
"SysAid": {
"ServiceRecord": {
"CustomColumn3sr": "Demo Test",
"account_id": "paloaltonetworks_trial",
"actions": null,
"activities": null,
"agreement": "DEFAULT SLA",
"alertID": "green",
"all_active_assigned_to": "",
"archive": "No",
"assign_counter": "1",
"assigned_group": "",
"attachments": null,
"canArchive": true,
"canDelete": true,
"canUpdate": true,
"cc": "",
"change_category": "",
"childs": null,
"ci": "",
"close_time": "",
"closure_information": "",
"company": "",
"computer_id": "",
"computer_name": "",
"current_support_level": "0",
"cust_date1": "",
"cust_date2": "",
"cust_int1": "0",
"cust_int2": "0",
"cust_list1": "",
"cust_list2": "",
"cust_notes": "This is a note for the API",
"cust_text1": "",
"cust_text2": "",
"department": "",
"description": "This is a test incident",
"due_date": "",
"email_account": " ",
"escalation": "0",
"followup_actual_date": "",
"followup_planned_date": "",
"followup_text": "",
"followup_user": "",
"hasChildren": false,
"history": null,
"id": "25",
"impact": "Low",
"info": [
{
"customColumnType": null,
"defaultValue": null,
"editable": true,
"key": "third_level_category",
"keyCaption": "Third Level Category",
"mandatory": false,
"type": "list",
"value": "Cannot access email",
"valueCaption": "Cannot access email",
"valueClass": ""
}
]
"insert_time": "03/07/2022 08:56:35 AM",
"is_escalated": "No",
"known_error": "",
"linkedSRs": null,
"links": null,
"location": "",
"lock_field": "25",
"max_support_level": "0",
"merged_service_records": "",
"merged_to": "",
"messages": null,
"notes": null,
"parent_link": "",
"priority": "Low",
"problem_sub_type": "Tablet",
"problem_type": "Mobile Devices",
"project_id": null,
"quick_name": "",
"relation_graph": null,
"reopen_counter": "0",
"request_user": "sysaid-dmst",
"request_user_name": "sysaid-dmst",
"resolution": "",
"responsibility": "sysaid-dmst",
"responsible_manager": "",
"screen": null,
"solution": "",
"solutionModel": null,
"source": "Self-Service Portal",
"sr_type": "Incident",
"sr_weight": "0",
"status": "New",
"sub_type": "DEFAULT",
"submit_user": "sysaid-dmst",
"success_rating": "0",
"survey_status": "The survey has not been sent.",
"task_id": "",
"third_level_category": "Cannot access email",
"timer1": "35240361631",
"timer2": "35240361631",
"title": "Cannot access email - Test ",
"totalTime": "25",
"update_time": "04/19/2023 05:48:02 AM",
"update_user": "sysaid-dmst",
"urgency": "Normal",
"user_manager_name": "",
"version": "8",
"video": null,
"workaround": ""
}
}
}

Human Readable Output#

Service Record Results:#

IdTitleStatusModify TimeService Record TypeNotes
25Cannot access email - TestNew04/19/2023 05:48:02 AMIncidentsysaid-dmst (04/19/2023 05:48 AM):
Note
,

sysaid-dmst (04/19/2023 05:34 AM):
this is a new note
,

sysaid-dmst (03/10/2022 12:59:20):
THis is a note

Service Record Results:#

Id37
TitleBasic Request Process2
StatusNew
Modify Time03/30/2022 01:56:47 AM
Service Record TypeRequest
NotesIf relevant, add this Request details to the Knowledge base. Close the Request.

sysaid-service-record-add-note#

Add a note to a Service Record

Base Command#

sysaid-service-record-add-note

Input#

Argument NameDescriptionRequired
idThe service record ID.Required
noteThe note to be added to the Service Record.Required

Context Output#

There is no context output for this command.

Command example#

``!sysaid-service-record-add-note id=25 note=this is a new note````

Human Readable Output#

Updated record with new note

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