Wolken ITSM
Wolken ITSM Pack.#
This Integration is part of theSupported versions
Supported Cortex XSOAR versions: 6.0.0 and later.
Use The Wolken IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users. This integration was integrated and tested with version 1.0.0 of Wolken ITSM
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Configure Wolken ITSM in CortexParameter | Required |
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Server URL (e.g. api-brdcmitsmbst.wolkenservicedesk.com) | True |
API Key | True |
Client Id | True |
Service Account | True |
Domain | True |
Trust any certificate (not secure) | False |
Use system proxy settings | False |
Refresh Token | True |
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CommandsYou can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.
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wolken-add-internal-notesUsed to add Internal Notes in the specified incident
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Base Commandwolken-add-internal-notes
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InputArgument Name | Description | Required |
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incidentId | pass incidentId. | Required |
Notes | Pass Internal Notes. | Required |
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Context OutputPath | Type | Description |
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Wolken.UpdateIncidents.status | String | |
Wolken.UpdateIncidents.message | String |
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Command Example#
Human Readable Output#
wolken-get-access-tokenUse to get access token and save it in integration context . Refresh Token saved in integration context will be used to create new access token after expiration.
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Base Commandwolken-get-access-token
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InputArgument Name | Description | Required |
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Context OutputPath | Type | Description |
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Wolken.Token.access_token | String | |
Wolken.Token.token_type | String | |
Wolken.Token.refresh_token | String | |
Wolken.Token.expires_in | Number | |
Wolken.Token.scope | String |
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Command Example#
Human Readable Output#
wolken-post-api-v1-incidents-add-attachmentsAdd Attachment to the specified Incident Id using entry Id
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Base Commandwolken-post-api-v1-incidents-add-attachments
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InputArgument Name | Description | Required |
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incidentId | Pass Incident Id. | Required |
file_name | Pass file name required to add in the incident. | Optional |
file_type | Pass file type required to add in the incident. | Optional |
file_entryId | Pass file entry Id required to add in the incident. | Optional |
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Context OutputPath | Type | Description |
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Wolken.UpdateIncidents.status | String | |
Wolken.UpdateIncidents.message | String |
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Command Example#
Human Readable Output#
wolken-post-api-v1-incidents-by-incident-idUpdate an existing incident
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Base Commandwolken-post-api-v1-incidents-by-incident-id
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InputArgument Name | Description | Required |
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incidentId | Pass Incident Id. | Required |
SourceId | Pass incident 2Update object. | Required |
Subject | Pass the subject of the incident. | Required |
Description | Pass the description of the incident. | Required |
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Context OutputPath | Type | Description |
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Wolken.UpdateIncidents.status | String | |
Wolken.UpdateIncidents.message | String |
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Command Example#
Human Readable Output#
wolken-put-api-v1-incidents-cancelCancel an Incident
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Base Commandwolken-put-api-v1-incidents-cancel
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InputArgument Name | Description | Required |
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incidentId | Pass Incident Id. | Required |
Description | Pass description for incident Cancellation. | Required |
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Context OutputPath | Type | Description |
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Wolken.UpdateIncidents.status | String | |
Wolken.UpdateIncidents.message | String |