Skip to main content

Wolken ITSM

This Integration is part of the Wolken ITSM Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.0.0 and later.

Use The Wolken IT Service Management (ITSM) solution to modernize the way you manage and deliver services to your users. This integration was integrated and tested with version 1.0.0 of Wolken ITSM

Configure Wolken ITSM on Cortex XSOAR#

  1. Navigate to Settings > Integrations > Servers & Services.

  2. Search for Wolken ITSM.

  3. Click Add instance to create and configure a new integration instance.

    ParameterRequired
    Server URL (e.g. api-brdcmitsmbst.wolkenservicedesk.com)True
    API KeyTrue
    Client IdTrue
    Service AccountTrue
    DomainTrue
    Trust any certificate (not secure)False
    Use system proxy settingsFalse
    Refresh TokenTrue
  4. Click Test to validate the URLs, token, and connection.

Commands#

You can execute these commands from the Cortex XSOAR CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

wolken-add-internal-notes#


Used to add Internal Notes in the specified incident

Base Command#

wolken-add-internal-notes

Input#

Argument NameDescriptionRequired
incidentIdpass incidentId.Required
NotesPass Internal Notes.Required

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-create-incident-requestv1#


Creates new Wolken ITSM incident

Base Command#

wolken-create-incident-requestv1

Input#

Argument NameDescriptionRequired
SubjectPass Subject of the Incident.Required
DescriptionPass Description of the Incident.Required
SubCategoryNamePass Sub-Category of the Incident.Required
ItemNamePass Item Name of the Incident.Optional
PriorityIdPass Priority Id of the Incident.Optional
RequestorEmailPass Requester Email Id of the Incident.Required
PreferredContactModeNumberPass Contact Number of the Requester.Optional
ContactTypeIdPass Contact Type Id of the Incident.Optional
CategoryPass Category of the incident.Optional
Sub_CategoryPass Sub Category of the Incident.Optional
TeamIdPass required Team Id.Optional
ReminderPass Reminder of the incident.Optional
Reminder_NotesPass Remider Notes of the Incident.Optional
ImpactIdPass Impact Id of the Incident.Optional
UrgencyIdPass Urgency Id of the Incident.Optional
LocationPass Location.Optional
Configuration_ItemPass Configuration Item of the incident.Optional
file_namePass file name required to add in the incident.Optional
file_typePass file type required to add in the incident.Optional
file_entryIdPass file entry Id required to add in the incident.Optional
SourceIdPass SourceId required to add in the incident.Optional

Context Output#

PathTypeDescription
Wolken.CreateIncidents.statusString
Wolken.CreateIncidents.messageString
Wolken.CreateIncidents.data.requestIdString

Command Example#

Human Readable Output#

wolken-get-access-token#


Use to get access token and save it in integration context . Refresh Token saved in integration context will be used to create new access token after expiration.

Base Command#

wolken-get-access-token

Input#

Argument NameDescriptionRequired

Context Output#

PathTypeDescription
Wolken.Token.access_tokenString
Wolken.Token.token_typeString
Wolken.Token.refresh_tokenString
Wolken.Token.expires_inNumber
Wolken.Token.scopeString

Command Example#

Human Readable Output#

wolken-get-incident-by-id#


Find incident using the specified incident id

Base Command#

wolken-get-incident-by-id

Input#

Argument NameDescriptionRequired
incidentIdPass Incident Id required for searching.Required

Context Output#

PathTypeDescription
Wolken.GetIncidents.statusString

Command Example#

Human Readable Output#

wolken-post-api-v1-incidents-add-attachments#


Add Attachment to the specified Incident Id using entry Id

Base Command#

wolken-post-api-v1-incidents-add-attachments

Input#

Argument NameDescriptionRequired
incidentIdPass Incident Id.Required
file_namePass file name required to add in the incident.Optional
file_typePass file type required to add in the incident.Optional
file_entryIdPass file entry Id required to add in the incident.Optional

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-post-api-v1-incidents-add-outbound-notes#


Add Outbound Notes to the specified Incident Id

Base Command#

wolken-post-api-v1-incidents-add-outbound-notes

Input#

Argument NameDescriptionRequired
incidentIdpass incidentId.Required
NotesPass Outbound Notes object.Required

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-post-api-v1-incidents-by-incident-id#


Update an existing incident

Base Command#

wolken-post-api-v1-incidents-by-incident-id

Input#

Argument NameDescriptionRequired
incidentIdPass Incident Id.Required
SourceIdPass incident 2Update object.Required
SubjectPass the subject of the incident.Required
DescriptionPass the description of the incident.Required

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-post-api-v1-incidents-close#


Close an Incident

Base Command#

wolken-post-api-v1-incidents-close

Input#

Argument NameDescriptionRequired
incidentIdPass Incident Id.Required
Resolution_CodePass the required Resolution code.Required
Resolution_NotesPass Resolution Notes .Required
Closure_DescriptionPass Closure description while closing the incident.Required
StatusIdPass Status Id of the incident .Required
SubStatusIdPass Sub Status Id of the incident.Required
OwnerPass Owner of the incident.Required

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-put-api-v1-incidents-cancel#


Cancel an Incident

Base Command#

wolken-put-api-v1-incidents-cancel

Input#

Argument NameDescriptionRequired
incidentIdPass Incident Id.Required
DescriptionPass description for incident Cancellation.Required

Context Output#

PathTypeDescription
Wolken.UpdateIncidents.statusString
Wolken.UpdateIncidents.messageString

Command Example#

Human Readable Output#

wolken-search-incidents-by-params#


Search in the list of incident using any parameters

Base Command#

wolken-search-incidents-by-params

Input#

Argument NameDescriptionRequired
limitPass limit.Required
offsetPass offset.Required
userPsNoLogin User Id.Optional
statusIdStatus Id.Optional
subStatusIdSub Status Id.Optional
teamIdTeam Id.Optional
unitIdUnit Id.Optional
creatorIdCreator Id.Optional
requesterIdRequester Id.Optional
itemIdItem Id.Optional
priorityIdPriority Id.Optional
assignedUserIdAssigned User Id.Optional
createdTimeGTECreated Time Greater Than Equals.Optional
createdTimeLTCreated Time Less then.Optional
updatedTimeGTEUpdated Time Greater Then Equals.Optional
updatedTimeLTUpdated Time Less Then.Optional
updatedByUserIdUpdated By User Id.Optional

Context Output#

PathTypeDescription
Wolken.GetIncidents.statusString

Command Example#

Human Readable Output#