Assign Active Incidents to Next Shift
This Playbook is part of the Shift Management - Assign to Next Shift Pack.#
Supported versions
Supported Cortex XSOAR versions: 6.0.0 and later.
This playbook reassigns Active Incidents to the current users on call, requires shift management to be setup. Can be run as a job a few minutes after the scheduled shift change time.
Update the playbook input with a different search query if required. Will also branch if there are no Incidents that match the query, and no users on call.
Search results are the default 100 Incidents returned by the query.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
This playbook does not use any sub-playbooks.
Integrations#
This playbook does not use any integrations.
Scripts#
- SearchIncidentsV2
- AssignToNextShift
Commands#
- closeInvestigation
- getUsers
Playbook Inputs#
| Name | Description | Default Value | Required |
|---|---|---|---|
| IncidentSearchQuery | Query for the Incidents to reassign. Incidents need to be active for this to work, it will not reassign pending Incidents. | status:Active -category:job | Optional |
Playbook Outputs#
There are no outputs for this playbook.