Supported Cortex XSOAR versions: 6.8.0 and later.
Given search terms, this playbook will query ServiceNow ticket descriptions and short descriptions over the last 30 days and set users that were found in the assigned_to field in those ServiceNow tickets. Note, the max amount of tickets returned from querying is 100.
This playbook uses the following sub-playbooks, integrations, and scripts.
This playbook does not use any sub-playbooks.
|search_terms||Search terms to be used in the ServiceNow ITSM query search||Optional|
There are no outputs for this playbook.