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Incremental Export Devices to ServiceNow - PANW IoT 3rd Party Integration

This Playbook is part of the IoT 3rd Party Integrations by Palo Alto Networks (Deprecated) Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.0.0 and later.

Gets updated devices and sends the updates to ServiceNow. You should run this playbook as a scheduled, recurring job.


This playbook uses the following sub-playbooks, integrations, and scripts.


This playbook does not use any sub-playbooks.


  • Palo Alto Networks IoT 3rd Party
  • ServiceNow v2


  • GeneratePANWIoTDeviceTableQueryForServiceNow


  • panw-iot-3rd-party-report-status-to-panw
  • panw-iot-3rd-party-get-asset-list
  • panw-iot-3rd-party-convert-assets-to-external-format
  • servicenow-query-table
  • servicenow-update-record
  • servicenow-create-record

Playbook Inputs#

NameDescriptionDefault ValueRequired
metadataExample: ServiceNow ID and deviceid mappingRequired
assetListList of input assets.Required
outputFormatDesired output format.ServiceNowRequired
assetTypeType of Asset.DeviceRequired
incrementTimeIncrement time in minutes.15Required
devicesDevice list.Required
statusSends a status message back to PANW IOT cloud.Required
messageMessage to be sent to PANW IoT Cloud.Required
integrationNameName of PANW IoT 3rd Party Integration.servicenowRequired
playbookNameName of the playbook.Incremental Export Devices to ServiceNow - PANW IoT 3rd Party IntegrationRequired
typeType of asset associated with the status report.deviceRequired
table_nameThe name of the table in which to create a record.u_zingbox_discovered_devicesRequired
fieldsFields and their values to create the record with, in the format: fieldname1=value;fieldname2=value;...Required
custom_fieldsCustom (user defined) fields in the format: fieldname1=value;fieldname2=value;...Required
idThe unique record identifier for the record.Required

Playbook Outputs#

There are no outputs for this playbook.