Process Email - Generic

Use Process Email - Generic v2 instead.

This playbook adds email details to the relevant context entities and handles original email attachments.

Dependencies#

This playbook uses the following sub-playbooks, integrations, and scripts.

Get Original Email - Generic

This playbook does not use any integrations.

Name	Description	Default Value	Required
File	An EML or MSG file.	File	Optional
Email	The receiving email address.	incident.labels.Email	Optional
Email/cc	The CC addresses.	incident.labels.CC	Optional
Email/from	The originator of the email.	incident.labels.Email/from	Optional
Email/subject	The email subject.	incident.labels.Email/subject	Optional
Email/text	The email text.	incident.labels.Email/text	Optional
Email/html	The email HTML.	incident.labels.Email/html	Optional
Email/headers	The email headers.	incident.labels.Email/headers	Optional
Email/format	The email format.	incident.labels.Email/format	Optional
GetOriginalEmail	Retrieves the original email in the thread. You must have the necessary permissions in your email service to execute global search. - EWS: eDiscovery - Gmail: Google Apps Domain-Wide Delegation of Authority	False	Optional

Path	Description	Type
Email.HTML	The email HTML body if it exists.	string
Email	The email object.	unknown
Email.CC	The email CC addresses.	string
Email.From	The email from sender.	string
Email.Subject	The email subject.	string
Email.To	The email to addresses.	string
Email.Text	The email text body if exists.	string
Email.Headers	The full email headers as a single string.	string
Email.Attachments	The list of attachment names in the email.	string
Email.Format	The email format if available.	string
File	The file object.	unknown

Process Email - Generic