Service Desk Plus - Generic Polling
This Playbook is part of the Manage Engine Service Desk Plus Pack.#
This playbook uses generic polling to wait until a request is closed.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
- GenericPolling
Integrations#
- ServiceDeskPlus
Scripts#
- AreValuesEqual
Commands#
- service-desk-plus-request-close
- service-desk-plus-requests-list
Playbook Inputs#
| Name | Description | Default Value | Required |
|---|---|---|---|
| RequestId | The id of the Service Desk Plus request | Required | |
| Timeout | Amount of time to poll before declaring a timeout and resuming the playbook (minutes). | Required | |
| Interval | Frequency that the polling command will run (minutes). | Required |
Playbook Outputs#
| Path | Description | Type |
|---|---|---|
| ${ServiceDeskPlus.Request.ClosureInfo.closure_comments} | The closure comments added to the request. | unknown |
| ${ServiceDeskPlus.Request.ClosureInfo.closure_code} | The closure code added to the request | unknown |
Playbook Image#
