This Playbook is part of the Superna Zero Trust Pack.

Supported versions

Supported Cortex XSOAR versions: 8.9.0 and later.

Superna Zero Trust Request User Storage UnLockout

Overview

Offers an input question to accept the userID that should be unlocked from the storage. This playbook can be run by any SecOps workflow to allow a user that was previously locked out to have the lockout removed.

Playbook Tasks

1. Start - Initiates the playbook
2. Prompt for userid - Displays a form to collect the user ID in AD format (domain\userID)
3. URL encode userid - Encodes the user ID for API transmission
4. Superna Zero Trust Unlock User - Unlocks the specified user to restore NAS storage access using the SupernaZeroTrust integration
5. Done - Completes the playbook

Inputs

This playbook does not require predefined inputs. The user ID is collected interactively through a form prompt.

Interactive Form

The playbook presents a collection task asking:

• Title: User NAS unlock request
• Question: Enter user ID in AD format domain\userID
• Placeholder: example corp\username

Outputs

The playbook stores the unlock operation result in the context path:

• SupernaZeroTrust.Unlock.Result

Use Cases

• Restoring access after security incident resolution
• Removing false positive lockouts
• Post-investigation access restoration
• Scheduled access reinstatement workflows
• Emergency access recovery

Dependencies

• SupernaZeroTrust integration must be configured
• User must have permissions to approve data access restoration
• Previous lockout action must have been performed