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xMatters - Wait for Response

This Playbook is part of the xMatters Pack.#

Supported versions

Supported Cortex XSOAR versions: 5.5.0 and later.

Trigger an xMatters workflow to notify a user for a response. This playbook would be used as a sub-playbook to notify an xMatters Group or User and then wait for a response. The user's response is passed as an output to the playbook for use in a parent playbook for branching.

See the xMatters - Example Conditional Actions playbook for an example.


  • xMatters


This playbook does not use any sub-playbooks.


  • xMatters


This playbook does not use any scripts.


  • xm-trigger-workflow

Playbook Inputs#

NameDescriptionDefault ValueRequired
recipientsA comma separated list of Groups or Users to target for a notificationOptional
subjectA brief summary of the reason to notifyOptional
bodyDetailed description of the reason to notifyOptional
incident_idThe related incident_idOptional

Playbook Outputs#

xMatters.UserResponseThe user's response
xMatters.RequestIdThe requestId of the request to xMatters. This can be used for troubleshooting.

Playbook Image#

xMatters - Wait for Response