Skip to main content


This Script is part of the Common Scripts Pack.#

Sends a HTML email, using a template stored as a list item under Lists (Settings -> Advanced -> Lists). Placeholders are marked in DT format. For example, ${} for the incident ID.

Examples of available placeholders:

  • ${incident.labels.Email/from}
  • ${}
  • ${object.value} See incident Context Data menu for available placeholders

Note: Sending emails requires an active Mail Sender integration instance.

Script Data#

Script Typejavascript
Tagsemail, communication


Argument NameDescription
listTemplateThe list where the template is stored.
keyThe context key to store the HTML body.
objectThe values object provided as stringified JSON.
removeNotFoundWhether to replace a path not found, if true, with an empty string, otherwise to leave it as is.


htmlBodyThe HTML body.Unknown