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This Script is part of the Common Scripts Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.5.0 and later.

Sends an email informing the user of an SLA breach. The email is sent to the user who is assigned to the incident. It includes the incident name, ID, and name of the SLA field that was breached, the duration of that SLA field, and the date and time when that SLA was started. In order to run successfully, the script should be configured to trigger on a SLA breach, through field edit mode.

Script Data#

Script Typepython
Tagssla, example


There are no inputs for this script.


There are no outputs for this script.