Skip to main content

Email Communication

Do you have to send multiple emails to end users? This content pack helps you streamline the process and automate updates, notifications and more.

The SOC team needs to communicate and respond to end-users to get more details about an alert, continue with an investigation, etc, usually using emails.

This email communications content pack enables security teams to automate the communication and notification process with end users.

With this Content Pack, you can use the layout as-is for email communication. It can also be used for other incident types by adding the email communication layout to the different incident types.

What does this pack do?

The layout helps you communicate and respond to emails in the Cortex XSOAR system:

  • Add CC to the email
  • Write the email you want to send
  • Add attachments if needed to the email.
  • Tag all the related emails (incoming/outgoing) to the incident and manage as an email thread - the user can view all the communications in the layout without leaving the system.

This pack includes, out of the box, a full layout, scripts, and incident fields. All of these are customizable to suit the needs of your organization.

_For more information about the pack, visit our Cortex XSOAR Developer Docs



Cortex XSOAR


CertificationRead more
Supported ByCortex XSOAR
CreatedAugust 27, 2020
Last ReleaseApril 12, 2022
Email Communication

Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise. For more information, see the Marketplace documentation.