GLPI
This Integration is part of the GLPI Pack.#
Supported versions
Supported Cortex XSOAR versions: 6.2.0 and later.
GLPI open source ITSM solution This integration was integrated and tested with version 9.5.5 of GLPI
Configure GLPI in Cortex#
| Parameter | Required |
|---|---|
| Server URL (e.g. https://example.net/apirest.php) | True |
| Application Token | True |
| User Token | True |
| Fetch incidents | False |
| Incident type | False |
| Trust any certificate (not secure) | False |
| Use system proxy settings | False |
| Incidents Fetch Interval | False |
| Long running instance | False |
| Maximum number of incidents to mirror each time | False |
| Incident Mirror Direction | False |
| Tag used for work note mirroring | False |
| Tag used for comment mirroring | False |
| Tag used for file mirroring | False |
| First fetch timestamp (<number> <time unit>, e.g., 12 hours, 7 days) | False |
| Max incidents fetch at the same time | False |
Commands#
You can execute these commands from the CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.
glpi-create-user#
Create a new GLPI user
Base Command#
glpi-create-user
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Login. | Required |
| firstname | Firstname. | Optional |
| lastname | Lastname. | Optional |
| Email address. | Optional | |
| password | Password. | Required |
| profile | Profile name. | Optional |
| additional_fields | Additional fields in the format: fieldname1=value;fieldname2=value;. | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.User.id | unknown | Created user ID |
| GLPI.User.message | unknown | User creation message |
glpi-delete-user#
Delete GLPI user
Base Command#
glpi-delete-user
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Username. | Required |
| purge | Default : False, will use the trash, use True to definitively remove the user from the system. Possible values are: True, False. Default is False. | Optional |
Context Output#
There is no context output for this command.
glpi-disable-user#
Disable GLPI user
Base Command#
glpi-disable-user
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Username. | Required |
Context Output#
There is no context output for this command.
glpi-enable-user#
Enable GLPI user
Base Command#
glpi-enable-user
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Username. | Required |
Context Output#
There is no context output for this command.
get-mapping-fields#
Return the list of fields for an incident type
Base Command#
get-mapping-fields
Input#
| Argument Name | Description | Required |
|---|
Context Output#
There is no context output for this command.
get-modified-remote-data#
Mirroring feature, use only for debug
Base Command#
get-modified-remote-data
Input#
| Argument Name | Description | Required |
|---|---|---|
| lastUpdate | lastUpdate parameter. Possible values are: . | Optional |
Context Output#
There is no context output for this command.
glpi-get-username#
Get username by user ID
Base Command#
glpi-get-username
Input#
| Argument Name | Description | Required |
|---|---|---|
| id | User ID. | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.User | Unknown | GLPI User details |
| GLPI.User.id | unknown | User id |
| GLPI.User.username | unknown | Username |
glpi-delete-ticket#
Delete GLPI ticket
Base Command#
glpi-delete-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| ticket_id | Ticket ID. | Required |
| purge | Default : False, will use the trash, use True to definitively remove the ticket from the system. Possible values are: False, True. Default is False. | Optional |
Context Output#
There is no context output for this command.
glpi-get-ticket#
Get ticket details by ticket ID
Base Command#
glpi-get-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| ticket_id | The Ticket ID. | Required |
| get_attachments | If "True" will retrieve ticket attachments. Default is "False". Possible values are: False, True. Default is False. | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Ticket.actiontime | Unknown | Ticket action time |
| GLPI.Ticket.begin_waiting_date | Unknown | Ticket begin waiting date |
| GLPI.Ticket.close_delay_stat | Unknown | Ticket close delay stat |
| GLPI.Ticket.closedate | Unknown | Tocket closed date |
| GLPI.Ticket.content | Unknown | Ticket content |
| GLPI.Ticket.date | Unknown | Ticket date |
| GLPI.Ticket.date_creation | Unknown | Ticket date creation |
| GLPI.Ticket.date_mod | Unknown | Ticket date modification |
| GLPI.Ticket.entities_id | Unknown | Ticket entities ids |
| GLPI.Ticket.global_validation | Unknown | Ticket global validation |
| GLPI.Ticket.id | Unknown | Ticket ID |
| GLPI.Ticket.impact | Unknown | Ticket Impact |
| GLPI.Ticket.internal_time_to_own | Unknown | Ticket internal time to own |
| GLPI.Ticket.internal_time_to_resolve | Unknown | Ticket internal time to resolve |
| GLPI.Ticket.is_deleted | Unknown | Ticket is_deleted? |
| GLPI.Ticket.itilcategories_id | Unknown | Ticket ITIL categories id |
| GLPI.Ticket.links | Unknown | Ticket links |
| GLPI.Ticket.locations_id | Unknown | Tickets locations id |
| GLPI.Ticket.name | Unknown | Ticket name |
| GLPI.Ticket.ola_ttr_begin_date | Unknown | Ticket ola ttr begin date |
| GLPI.Ticket.ola_waiting_duration | Unknown | Ticket ola waiting duration |
| GLPI.Ticket.olalevels_id_ttr | Unknown | Ticket ola levels id ttr |
| GLPI.Ticket.olas_id_tto | Unknown | Ticket olas id tto |
| GLPI.Ticket.olas_id_ttr | Unknown | Ticket olas id ttr |
| GLPI.Ticket.priority | Unknown | Ticket priority |
| GLPI.Ticket.requesttypes_id | Unknown | Ticket request types id |
| GLPI.Ticket.sla_waiting_duration | Unknown | Ticket sla waiting duration |
| GLPI.Ticket.slalevels_id_ttr | Unknown | Ticket slale levels id ttr |
| GLPI.Ticket.slas_id_tto | Unknown | Ticket slas id tto |
| GLPI.Ticket.slas_id_ttr | Unknown | Ticket stats id ttr |
| GLPI.Ticket.solve_delay_stat | Unknown | Ticket solve delay stat |
| GLPI.Ticket.solvedate | Unknown | Ticket solve date |
| GLPI.Ticket.status | Unknown | Ticket status |
| GLPI.Ticket.takeintoaccount_delay_stat | Unknown | Ticket take into account delay stat |
| GLPI.Ticket.time_to_own | Unknown | Ticket time to own |
| GLPI.Ticket.time_to_resolve | Unknown | Ticket time to resolve |
| GLPI.Ticket.type | Unknown | Ticket type |
| GLPI.Ticket.urgency | Unknown | Ticket urgency |
| GLPI.Ticket.users_id_lastupdater | Unknown | Ticket users id last updater |
| GLPI.Ticket.users_id_recipient | Unknown | Ticket users id recipient |
| GLPI.Ticket.validation_percent | Unknown | Ticket validation percent |
| GLPI.Ticket.waiting_duration | Unknown | Ticket waiting duration |
| File.Info | string | Attachment file info. |
| File.Name | unknown | Attachment file name. |
| File.Size | number | Attachment file size. |
| File.SHA1 | string | Attachment file SHA1 hash. |
| File.SHA256 | string | Attachment file SHA256 hash. |
| File.EntryID | string | Attachment file entry ID. |
| File.Type | string | Attachment file type. |
| File.MD5 | string | Attachment file MD5 hash. |
glpi-create-ticket#
Create a GLPI ticket
Base Command#
glpi-create-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Ticket name. | Required |
| content | Ticket description. | Required |
| type | Ticket type. Possible values are: Incident, Request. | Required |
| status | Ticket status. Possible values are: New, Processing(assigned), Processing(planned), Pending, Solved, Closed. | Optional |
| urgency | Ticket urgency. Possible values are: Veryhigh, High, Medium, Low, Verylow. | Optional |
| impact | Ticket impact. Possible values are: Veryhigh, High, Medium, Low, Verylow. | Optional |
| priority | Ticket priority. Possible values are: Major, Veryhigh, High, Medium, Low, Verylow. | Optional |
| entryid | File EntryID to upload , multiple files supported. | Optional |
| entities_id | Ticket entities ID. | Optional |
| locations_id | Ticket locations ID. | Optional |
| itilcategories_id | Ticket ITIL categories ID. | Optional |
| time_to_resolve | Ticket time to resolve, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| time_to_own | Ticket time to own, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| internal_time_to_resolve | Ticket internal time to resolve, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| internal_time_to_own | Ticket internal time to own, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| requesttypes_id | Ticket Request source. Possible values are: Direct, E-Mail, Helpdesk, Other, Phone, Written. | Optional |
| additional_fields | Additional fields in the format: fieldname1=value;fieldname2=value;. | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Ticket.id | unknown | The created ticket ID |
| GLPI.Ticket.message | unknown | Result message from ticket creation |
glpi-search#
Search GLPI items
Base Command#
glpi-search
Input#
| Argument Name | Description | Required |
|---|---|---|
| item_type | Item type to search (ex : Ticket). | Required |
| query | The search query, please visit https://github.com/glpi-project/glpi/blob/master/apirest.md#search-items. | Optional |
| forcedisplay | Coma separated additional fields to display. | Optional |
| srange | Search range limit (ex : 0-50). | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Search | unknown | Search results |
| GLPI.Search.item_type | unknown | This varies depending on the input item_type (case sensitive) |
glpi-add-comment#
Add comment to ticket ID
Base Command#
glpi-add-comment
Input#
| Argument Name | Description | Required |
|---|---|---|
| ticket_id | The ticket ID. | Required |
| comment | ticket comment. Possible values are: . | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Comment.id | unknown | Created comment ID |
| GLPI.Comment.message | unknown | GLPI message |
glpi-upload-file#
Upload document
Base Command#
glpi-upload-file
Input#
| Argument Name | Description | Required |
|---|---|---|
| entryid | File EntryID. Possible values are: . | Required |
| filename | Filename. Possible values are: . | Optional |
| doc_name | Doc name. Possible values are: . | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Document | Unknown | Document |
| GLPI.Document.id | unknown | Created document ID |
| GLPI.Document.message | unknown | GLPI upload message |
| GLPI.Document.upload_result.filename.size | unknown | Uploaded file size |
| GLPI.Document.upload_result.filename.display | unknown | File display name |
| GLPI.Document.upload_result.filename.deleteUrl | Unknown | Document deleteURL |
| GLPI.Document.upload_result.filename.deleteType | Unknown | Document deleteType |
| GLPI.Document.upload_result.filename.name | unknown | system file name |
| GLPI.Document.upload_result.filename.url | unknown | Document URL |
| GLPI.Document.upload_result.filename.id | Unknown | Document filename id |
glpi-get-item#
Get item details by item type and item ID
Base Command#
glpi-get-item
Input#
| Argument Name | Description | Required |
|---|---|---|
| item_type | Item type. Possible values are: . | Required |
| item_id | Item ID. Possible values are: . | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.item_type | unknown | This varies depending on the input item_type (case sensitive) |
glpi-update-ticket#
Update a GLPI ticket
Base Command#
glpi-update-ticket
Input#
| Argument Name | Description | Required |
|---|---|---|
| id | Ticket id. | Required |
| description | Ticket description. | Optional |
| type | Ticket type. Possible values are: Incident, Request. | Optional |
| status | Ticket status. Possible values are: New, Processing(assigned), Processing(planned), Pending, Solved, Closed. | Optional |
| urgency | Ticket urgency. Possible values are: Veryhigh, High, Medium, Low, Verylow. | Optional |
| impact | Ticket impact. Possible values are: Veryhigh, High, Medium, Low, Verylow. | Optional |
| priority | Ticket priority. Possible values are: Major, Veryhigh, High, Medium, Low, Verylow. | Optional |
| entryid | File EntryID to upload , multiple files supported. | Optional |
| entities_id | Ticket entities ID. | Optional |
| locations_id | Ticket locations ID. | Optional |
| itilcategories_id | Ticket ITIL categories ID. | Optional |
| global_validation | Global validation. Possible values are: . | Optional |
| time_to_resolve | Ticket time to resolve, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| time_to_own | Ticket time to own, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| internal_time_to_resolve | Ticket internal time to resolve, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| internal_time_to_own | Ticket internal time to own, in the format: YYYY-MM-DD HH:MM:SS. | Optional |
| additional_fields | Additional fields in the format: fieldname1=value;fieldname2=value;. | Optional |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.Ticket.id | unknown | The updated ticket ID |
| GLPI.Ticket.message | unknown | Result message from ticket update |
get-remote-data#
get remote data command
Base Command#
get-remote-data
Input#
| Argument Name | Description | Required |
|---|---|---|
| id | ticket id. Possible values are: . | Optional |
| lastUpdate | last update parameter. Possible values are: . | Optional |
Context Output#
There is no context output for this command.
glpi-add-link#
Link tickets
Base Command#
glpi-add-link
Input#
| Argument Name | Description | Required |
|---|---|---|
| ticket_ID_1 | First ticket ID. | Required |
| ticket_ID_2 | Second ticket ID. | Required |
| link | Relation between tickets. Possible values are: Link, Duplicate, Child, Parent. | Required |
Context Output#
There is no context output for this command.
glpi-update-user#
Update a user
Base Command#
glpi-update-user
Input#
| Argument Name | Description | Required |
|---|
Context Output#
There is no context output for this command.
glpi-get-userid#
Get GLPI User ID by Username
Base Command#
glpi-get-userid
Input#
| Argument Name | Description | Required |
|---|---|---|
| name | Username. | Required |
Context Output#
| Path | Type | Description |
|---|---|---|
| GLPI.User | Unknown | GLPI User details |
| GLPI.User.id | unknown | User id |
| GLPI.User.username | unknown | Username |