Case Management - Generic - Send On Call Notification

This Playbook is part of the CaseManagement-Generic Pack.

Supported versions

Supported Cortex XSOAR versions: 6.2.0 and later.

This playbook can be used to send email notification if an Incidents severity is Critical or High.

Can be used as a sub-playbook to perform the same logic across different playbooks/use cases.

Dependencies

This playbook uses the following sub-playbooks, integrations, and scripts.

Sub-playbooks

This playbook does not use any sub-playbooks.

Integrations

This playbook does not use any integrations.

Scripts

• Set

Commands

• send-mail

Playbook Inputs

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Name	Description	Default Value	Required
emails	The email addresses to send the message to, can be comma separated.		Required
minimum_severity	The minimum severity level for the Incident to send notification for. Default is 3 (High). XSOAR Severity values: Critical (4), High (3), Medium (2), Low (1), Information (0.5), Unknown (0)	3	Optional

Playbook Outputs

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Path	Description	Type
EscalationEmailSent	Whether an escalation email was sent, will be Yes or No	string

Playbook Image

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