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Case Management - Generic - Set SLAs based on Severity

This Playbook is part of the CaseManagement-Generic Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.2.0 and later.

Sets the SLAs for Incidents, the Time to Assignment Timer, and the Remediation SLA Timer based on the Incident Severity.

Dependencies#

This playbook uses the following sub-playbooks, integrations, and scripts.

Sub-playbooks#

This playbook does not use any sub-playbooks.

Integrations#

This playbook does not use any integrations.

Scripts#

This playbook does not use any scripts.

Commands#

  • setIncident

Playbook Inputs#


NameDescriptionDefault ValueRequired
SetIncidentSLAsSet to "True" to set the SLA on the Incident.TrueOptional
SetTimeToAssignmentSLAsSet to "True" to set the SLAs on the Time to Assignment Timer.TrueOptional
SetRemediationTimerSLASet to "True" to set the SLAs on the Remediation SLA Timer.TrueOptional
SeverityThe Severity of the Incident.incident.severityOptional
CriticalRemediationSLANumber in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Critical.Optional
HighRemediationSLANumber in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is High.Optional
MediumRemediationSLANumber in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Medium.Optional
LowRemediationSLANumber in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Low or Informational.Optional
CriticalTimeToAssignSLANumber in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Critical.Optional
HighTimeToAssignSLANumber in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is High.Optional
MediumTimeToAssignSLANumber in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Medium.Optional
LowTimeToAssignSLANumber in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Low or Informational.Optional

Playbook Outputs#


There are no outputs for this playbook.