Case Management - Generic - Set SLAs based on Severity
This Playbook is part of the CaseManagement-Generic Pack.#
Supported versions
Supported Cortex XSOAR versions: 6.2.0 and later.
Sets the SLAs for Incidents, the Time to Assignment Timer, and the Remediation SLA Timer based on the Incident Severity.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
This playbook does not use any sub-playbooks.
Integrations#
This playbook does not use any integrations.
Scripts#
This playbook does not use any scripts.
Commands#
- setIncident
Playbook Inputs#
| Name | Description | Default Value | Required |
|---|---|---|---|
| SetIncidentSLAs | Set to "True" to set the SLA on the Incident. | True | Optional |
| SetTimeToAssignmentSLAs | Set to "True" to set the SLAs on the Time to Assignment Timer. | True | Optional |
| SetRemediationTimerSLA | Set to "True" to set the SLAs on the Remediation SLA Timer. | True | Optional |
| Severity | The Severity of the Incident. | incident.severity | Optional |
| CriticalRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Critical. | Optional | |
| HighRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is High. | Optional | |
| MediumRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Medium. | Optional | |
| LowRemediationSLA | Number in minutes for the Incident and Remediation Timer SLAs, when the severity of the Incident is Low or Informational. | Optional | |
| CriticalTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Critical. | Optional | |
| HighTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is High. | Optional | |
| MediumTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Medium. | Optional | |
| LowTimeToAssignSLA | Number in minutes for the Time to Assignment Timer SLA, when the severity of the Incident is Low or Informational. | Optional |
Playbook Outputs#
There are no outputs for this playbook.
Playbook Image#
