Case Management - Generic - Start SLA Timers
CaseManagement-Generic Pack.#This Playbook is part of the
Supported Cortex XSOAR versions: 6.2.0 and later.
This playbook will start the Time to Assignment or Remediation SLA timers based on whether an Owner is assigned to the Incident.
Can be used as a sub-playbook to perform the same logic across different playbooks/use cases.
This playbook uses the following sub-playbooks, integrations, and scripts.
This playbook does not use any sub-playbooks.
This playbook does not use any integrations.
This playbook does not use any commands.
There are no inputs for this playbook.
There are no outputs for this playbook.