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Case Management - Generic - Start SLA Timers

This Playbook is part of the CaseManagement-Generic Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.2.0 and later.

This playbook will start the Time to Assignment or Remediation SLA timers based on whether an Owner is assigned to the Incident.

Can be used as a sub-playbook to perform the same logic across different playbooks/use cases.


This playbook uses the following sub-playbooks, integrations, and scripts.


This playbook does not use any sub-playbooks.


This playbook does not use any integrations.


  • Print


This playbook does not use any commands.

Playbook Inputs#

There are no inputs for this playbook.

Playbook Outputs#

There are no outputs for this playbook.