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Code42 Add Departing Employee From Ticketing System v2

This Playbook is part of the Code42 Pack.#

Supported versions

Supported Cortex XSOAR versions: 6.10.0 and later.

Parses a Ticket Summary containing a username='username' and optionally a departure='date' and adds the user to the Code42 Departing Employee list. This playbook uses Jira out-of-the-box, but you can swap it with a different Ticketing system and achieve the same result. For example, to use Zendesk, change the command jira-get-issue to be zendesk-ticket-details and use the id parameter for the issue ID. Change the output (what gets parsed) to be either the Subject or the Description from Zendesk.


This playbook uses the following sub-playbooks, integrations, and scripts.


This playbook does not use any sub-playbooks.


  • Jira V3
  • Code42


This playbook does not use any scripts.


  • jira-get-issue
  • code42-watchlists-add-user
  • code42-user-update-risk-profile

Playbook Inputs#

NameDescriptionDefault ValueRequired
IssueIdThe ID of the Ticket to pull Departing Employee information from.Optional

Playbook Outputs#

There are no outputs for this playbook.

Playbook Image#

Code42 Suspicious Activity Action