ServiceNow Ticket State Polling
Supported versions
Supported Cortex XSOAR versions: 6.0.0 and later.
Use ServiceNow Incident State Polling as a sub-playbook when required to pause the execution of a master playbook until the ServiceNow ticket state is either resolved or closed. This playbook implements polling by continuously running the servicenow-get-ticket command until the state is either resolved or closed.
Dependencies#
This playbook uses the following sub-playbooks, integrations, and scripts.
Sub-playbooks#
This playbook does not use any sub-playbooks.
Integrations#
This playbook does not use any integrations.
Scripts#
- RunPollingCommand
- ScheduleGenericPolling
- PrintErrorEntry
Commands#
This playbook does not use any commands.
Playbook Inputs#
| Name | Description | Default Value | Required |
|---|---|---|---|
| TicketNumber | The ServiceNow ticket number to poll for its state. | Required | |
| Interval | Frequency that the polling command will run (minutes). | Required | |
| Timeout | Amount of time to poll before declaring a timeout and resuming the playbook (in minutes). | Required | |
| InstanceName | Set the ServiceNow Instance that will be used by the polling command. Only relevant when there is more than one ServiceNow instance. | Optional | |
| AdditionalPollingCommandName | Additional polling commands are relevant when using StatePolling, and there is more than one ServiceNow instance. It will specify the polling command to use a specific instance to run on. If so, please add "Using" to the value. The polling command will then take the instance name as the instance to use. | Optional |
Playbook Outputs#
There are no outputs for this playbook.
Playbook Image#
