Supported Cortex XSOAR versions: 6.0.0 and later.
Use ServiceNow Incident State Polling as a sub-playbook when required to pause the execution of a master playbook until the ServiceNow ticket state is either resolved or closed. This playbook implements polling by continuously running the servicenow-get-ticket command until the state is either resolved or closed.
This playbook uses the following sub-playbooks, integrations, and scripts.
This playbook does not use any sub-playbooks.
This playbook does not use any integrations.
This playbook does not use any commands.
|TicketNumber||ServiceNow ticket number to poll its state.||Required|
|Interval||Frequency that the polling command will run (minutes).||Required|
|Timeout||Amount of time to poll before declaring a timeout and resuming the playbook (in minutes).||Required|
|InstanceName||Set the ServiceNow Instance that will be used by the polling command.|
Only relevant when there is more than one ServiceNow instance.
|AdditionalPollingCommandName||Values of the additional arguments for the polling command, for example: (value1,value2,...).||Optional|
There are no outputs for this playbook.