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This Script is part of the IoT by Palo Alto Networks Pack.#

Close the XSOAR incident if the IoT ServiceNow ticket was closed. This command should be run in a Job.

Script Data#

Script Typepython3
Cortex XSOAR Version5.5.0

This script is run by a playbook 'iot-check-service-playbook', that is run by a recurring XSOAR job.

First of all, we are looping all the open XSOAR incidents based on two incident types: "IoT Alert" and "IoT Vulnerability"

Then we are only interested of the ones with a customized instance field: ServiceNow table name, that tells us a corresponding ServiceNow ticket was created. Looping each one of this incident, and query ServiceNow for the ticket status. If the status is "Closed", we are closing the XSOAR incident.

Used In#

This script is used in the following playbooks and scripts.

  • PANW IoT ServiceNow Tickets Check


There are no inputs for this script.


There are no outputs for this script.