This Script is part of the ServiceNow Pack.#
Wraps the generic update-record command in ServiceNow. Fields can be added that update the record with as script arguments or in the code and work with the records easily.
Script Data#
| Name | Description |
|---|
| Script Type | python |
| Tags | servicenow |
Dependencies#
This script uses the following commands and scripts.
- servicenow-query-table
- servicenow-update-record
Inputs#
| Argument Name | Description |
|---|
| severity | The severity of the incident. |
| assignee | The assignee name of the incident. For example, "John Smith". |
| description | The description of the incident. |
| assigned_group | The assigned group name of the incident. For example, "Incident Management Group". |
| id | The incident ID to update. |
| number | The incident number to update. |
| query | The query to use. |
Outputs#
| Path | Description | Type |
|---|
| ServiceNow.Incident.ID | The ID of the incident. | string |
| ServiceNow.Incident.Number | The number of the incident. | string |