Microsoft Teams

This Integration is part of the Microsoft Teams Pack.

Use the Microsoft Teams integration to send messages and notifications to your team members and create meetings. This integration was integrated and tested with version 1.0 of Microsoft Teams.

Note:

• This integration is supported in Cortex XSOAR 8 and up and Cortex XSIAM without using an engine.
• The integration has the ability to run built-in Cortex XSOAR commands, through a mirrored channel. Make sure to pass the command in the chat exactly as typed in the CORTEX XSOAR CLI. For example: !DeleteContext all=yes. Use the command mirror-investigation to mirror/create a mirrored channel.
• For use cases where it is only needed to send messages to a specific channel, we recommend checking the Microsoft Teams via Webhook Integration, which has a simpler setup.

Integration Architecture

Data is passed between Microsoft Teams and Cortex XSOAR through the bot that you will configure in Microsoft Teams. A webhook (that you will configure) receives the data from Teams and passes it to the messaging endpoint. The web server on which the integration runs in Cortex XSOAR listens to the messaging endpoint and processes the data from Teams. You can use an engine for communication between Teams and the Cortex XSOAR server. In order to mirror messages from Teams to Cortex XSOAR, the bot must be mentioned, using the @ symbol, in the message.

The web server for the integration runs within a long-running Docker container. Cortex XSOAR maps the Docker port to which the server listens, to the host port (to which Teams posts messages). For more information, see our documentation and Docker documentation.

Protocol Diagram

Important Information

• The messaging endpoint must be one of the following:
  • the URL of the Cortex XSOAR server, including the configured port
  • the Cortex XSOAR rerouting URL that you've defined for your Microsoft Teams instance (see the Using Cortex XSOAR or Cortex XSIAM rerouting section for more details)
  • a proxy that redirects the messages received from Teams to the Cortex XSOAR or Cortex XSIAM server (see the Using NGINX as reverse proxy section for more details)
• Microsoft Teams will send events to the messaging endpoints via HTTPS request, which means the messaging endpoint must be accessible for Microsoft Teams to reach to it. As follows, the messaging endpoint can not contain private IP address or any DNS that will block the request from Microsoft Teams. In order to verify that the messaging endpoint is open as expected, you can surf to the messaging endpoint from a browser in an environment which is disconnected from the Cortex XSOAR environment.
• It's important that the port is opened for outside communication and that the port is not being used, meaning that no service is listening on it. Therefore, the default port, 443, should not be used.
• For additional security, we recommend placing the Teams integration web server behind a reverse proxy (such as NGINX).
• By default, the web server that the integration starts provides services in HTTP. For communication to be in HTTPS you need to provide a certificate and private key in the following format:
  -----BEGIN CERTIFICATE-----

  ...

  -----END CERTIFICATE-----
  -----BEGIN PRIVATE KEY-----

  ...

  -----END PRIVATE KEY-----
• You must not set a certificate and/or private key if you are using the Cortex XSOAR rerouting setup.
• Microsoft does not support self-signed certificates and requires a chain-trusted certificate issued by a trusted CA. In order to verify which certificate is used, run the following (replace {MESSAGING-ENDPOINT} with the messaging endpoint):
  curl {MESSAGING-ENDPOINT} -vI
  Make sure the output does not contain the following:
  curl: (60) SSL certificate problem: self signed certificate
• The following domains are used by this integration:
  • microsoft.com
  • botframework.com
  • microsoftonline.com

Migration from Cortex XSOAR 6 to Cortex XSOAR 8 and Cortex XSIAM.

Using Cortex XSOAR or Cortex XSIAM rerouting

1. Set the messaging endpoint in the Azure bot to be https://ext-<CORTEXT-XSOAR-SERVER-ADDRESSS>/xsoar/instance/execute/<INTEGRATION-INSTANCE-NAME>, e.g., https://ext-my.demisto.live/xsoar/instance/execute/teams.
2. Check the long running instance parameter in the integration instance configuration.
3. Set the port parameter. It's under the Connect section in the integration instance configuration.
4. If using the same bot from the XSOAR 6 instance, make sure to remove the bot from the team and to add it back: a. Go to the Microsoft Teams app. b. Go to your team, and click the three dots next to the name. c. Go to manage team > apps. d. Find your bot, and click the three dots in the same row. e. Click remove. f. Add the bot to the team.

Setup Examples

1. Using Cortex XSOAR or Cortex XSIAM rerouting

In this configuration, we will use Cortex XSOAR/Cortex XSIAM functionality, which reroutes HTTPS requests that hit the default port (443) to the web server that the integration spins up.

The messaging endpoint needs to be:

For Cortex XSOAR version 6.x: <CORTEX-XSOAR-URL>/instance/execute/<INTEGRATION-INSTANCE-NAME>, e.g., https://my.demisto.live/instance/execute/teams.

For Cortex XSOAR version 8 and XSIAM: https://ext-<CORTEXT-XSOAR-SERVER-ADDRESSS>/xsoar/instance/execute/<INTEGRATION-INSTANCE-NAME>, e.g., https://ext-my.demisto.live/xsoar/instance/execute/teams.

The integration instance name, teams in this example, needs to be configured in the Configure Microsoft Teams on Cortex XSOAR step. Make sure to set the instance name in all lowercase letters and as one word.

The port to be configured in Configure Microsoft Teams on Cortex XSOAR step should be any available port that is not used by another service.

In addition, make sure Instance execute external is enabled (for Cortex XSOAR 6.x).

1. In Cortex XSOAR, go to Settings > About > Troubleshooting.
2. In the Server Configuration section, verify that the instance.execute.external.\<INTEGRATION-INSTANCE-NAME> (instance.execute.external.teams in this example) key is set to true. If this key does not exist, click + Add Server Configuration and add the instance.execute.external.\<INTEGRATION-INSTANCE-NAME> and set the value to true. See the following reference article for further information.

2. Using NGINX as reverse proxy

In this configuration, the inbound connection, from Microsoft Teams to Cortex XSOAR/Cortex XSIAM, goes through a reverse proxy (e.g., NGINX) which relays the HTTPS requests posted from Microsoft Teams to the Cortex XSOAR/Cortex XSIAM server on HTTP.

On NGINX, configure the following:

• SSL certificate under ssl_certificate and ssl_certificate_key
• The Cortex XSOAR server (including the port) under proxy_pass, e.g. http://mydemistoinstance.com:7000

Follow Configuring Upstream Servers NGINX guide for more details.

The port (7000 in this example), to which the reverse proxy should forward the traffic on HTTP, should be the same port you specify in the integration instance configuration, as the web server the integration spins up, listens on that port.

3. Using Apache reverse proxy and Cortex XSOAR engine

In this configuration, the inbound connection, from Microsoft Teams to Cortex XSOAR/Cortex XSIAM, goes through a reverse proxy (e.g., Apache) and possibly a load balancer, which relays the HTTPS requests posted from Microsoft Teams to a Cortex XSOAR/Cortex XSIAM engine, which can be put in a DMZ, on HTTP.

The port (7000 in this example), to which the reverse proxy should forward the traffic on HTTP, should be the same port you specify in the integration instance configuration, as the web server the integration spins up, listens on that port.

4. Using Cloudflare

In this configuration, we will use Cloudflare proxy.

The messaging endpoint should be the Cortex XSOAR/Cortex XSIAM URL, which needs to be hosted on Cloudflare, with the port to which Cloudflare proxy directs the HTTPS traffic, e.g., https://mysite.com:8443

In the Configure Microsoft Teams on Cortex XSOAR step, the following need to be configured:

• The port selected above.
• A certificate and key for configuring HTTPS web server. This certificate can be self-signed.

The proxy intercepts HTTPS traffic, presents a public CA certificate, then proxies it to the web server.

All HTTPS traffic that will hit the selected messaging endpoint will be directed to the HTTPS web server the integration spins up, and will then be processed.

Setup Video

The information in this video is for Cortex XSOAR 6 only.

Old Setup Video (Use the above video)

Prerequisites

Before you can create an instance of the Microsoft Teams integration in Cortex XSOAR/Cortex XSIAM, you need to complete the following procedures.

1. Create the Demisto Bot in Microsoft Teams
2. Grant the Demisto Bot Permissions in Microsoft Graph
3. Configure Microsoft Teams on Cortex XSOAR or Cortex XSIAM
4. Add the Demisto Bot to a Team

Create the Demisto Bot in Microsoft Teams

Creating the Demisto Bot using Microsoft Azure Portal

1. Navigate to the Create an Azure Bot page.
2. In the Bot Handle field, type Demisto Bot.
3. Fill in the required Subscription and Resource Group, relevant links: Subscription, Resource Groups.
4. For Type of App, select Multi Tenant.
5. For Creation type, select Create new Microsoft App ID for Creation Type if you don't already have an app registration, otherwise, select Use existing app registration, and fill in you App ID.
6. Click Review + Create, and wait for the validation to pass.
7. Click create if the validation has passed, and wait for the deployment to finish.
8. Under Next Steps, click Go to resource.
9. Navigate to Configuration on the left bar, and fill in the Messaging Endpoint.
10. Store the Microsoft App ID value for the next steps, and navigate to Manage next to it.
11. Click New Client Secret, fill in the Description and Expires fields as desired. Then click Add.
12. Copy the client secret from the value field and store it for the next steps.
13. Go back to the previous page, and navigate to Channels in the left bar.
14. Click Microsoft Teams under Available Channels, click the checkbox, click Agree, then click Apply.

Note: in step 5, if you choose Use existing app registration, make sure to delete the previous created bot with the same app id, remove it from the team it was added to as well.

Grant the Demisto Bot Permissions in Microsoft Graph

In order to connect to Microsoft Teams use one of the following authentication methods:

1. Client Credentials Flow
2. Authorization Code Flow

Client Credentials Flow

Note: The chat commands are only supported when using the Authorization Code flow.

1. Go to your Microsoft Azure portal, and from the left navigation pane select Azure Active Directory > App registrations.
2. Search for and click Demisto Bot.
3. Click API permissions > Add a permission > Microsoft Graph > Application permissions.
4. For the following permissions, search for the permission, select the checkbox, and click Add permissions.

• User.Read.All
• Group.ReadWrite.All
• Calls.Initiate.All
• Calls.InitiateGroupCall.All
• OnlineMeetings.ReadWrite.All
• ChannelMember.ReadWrite.All
• Channel.Create

5. Verify that all permissions were added, and click Grant admin consent for Demisto.
6. When prompted to verify granting permissions, click Yes, and verify that permissions were successfully added.

Authorization Code Flow

Note: The microsoft-teams-ring-user command is only supported when using the Client Credentials flow due to a limitation in Microsoft's permissions system.

1. Go to your Microsoft Azure portal, and from the left navigation pane select Azure Active Directory > App registrations.

2. Search for and click Demisto Bot.

3. Click API permissions > Add a permission > Microsoft Graph > Application permissions.

4. For the following permissions, search for the permission, select the checkbox and click Add permissions.

   Required Application Permissions:

   • User.Read.All
   • Group.ReadWrite.All
   • OnlineMeetings.ReadWrite.All
   • ChannelMember.ReadWrite.All
   • Channel.Create
   • Chat.Create
   • TeamsAppInstallation.ReadWriteSelfForChat.All
   • TeamsAppInstallation.ReadWriteForChat.All
   • AppCatalog.Read.All

   Required Delegated Permissions:

   • OnlineMeetings.ReadWrite
   • ChannelMessage.Send
   • Chat.ReadWrite
   • ChatMessage.Send
   • Group.ReadWrite.All
   • Channel.Create
   • ChannelSettings.ReadWrite.All
   • ChatMember.ReadWrite
   • Chat.Create
   • TeamsAppInstallation.ReadWriteForChat
   • TeamsAppInstallation.ReadWriteSelfForChat

5. Verify that all permissions were added, and click Grant admin consent for Demisto.

6. When prompted to verify granting permissions, click Yes, and verify that permissions were successfully added.

7. Click Expose an API and add Application ID URI

8. Click Expose an API > Add a scope >

   • Chat.ReadWrite
   • ChatMessage.Send
   • ChannelSettings.ReadWrite.All
   • ChannelMember.Read.All

9. Click Authentication > Platform configurations > Add a platform. Choose Web and add Redirect URIs: https://login.microsoftonline.com/common/oauth2/nativeclient

Configure Microsoft Teams on Cortex XSOAR

1. Navigate to Settings > Integrations > Servers & Services.

2. Search for Microsoft Teams.

3. Click Add instance to create and configure a new integration instance.

   Parameter	Description	Required
   Name	The integration instance name. If using Cortex XSOAR rerouting configuration, insert here the instance name you configured in the messaging endpoint.	True
   Bot ID	Bot ID.	True
   Bot Password	Bot Password.	True
   Authentication Type		True
   Application redirect URI (for Authorization Code mode)		False
   Authorization code	For Authorization Code flow mode. Received from the authorization step. See the Detailed Instructions (?) section	False
   Default team	The team to which messages and notifications are sent. If a team is specified as a command argument, it overrides this parameter.	True
   Notifications channel		True
   Certificate (Required for HTTPS)		False
   Private Key (Required for HTTPS)		False
   Minimum incident severity to send notifications to Teams by		False
   Disable Automatic Notifications	Whether to disable automatic notifications to the configured notifications channel.	False
   Allow external users to create incidents via direct message		False
   The header of an external form hyperlink.		False
   Trust any certificate (not secure)	Do not check for Cortex XSOAR version 8 and Cortex XSIAM.	False
   Use system proxy settings		False
   Long running instance		True
   Listen port, e.g., 7000 (Required for investigation mirroring and direct messages)	longRunningPort	False
   Incident type	Incident type.	False

4. Click Test to validate the URLs, token, and connection.

5. Click the Save & exit button.

Configuring the instance with the chosen authentication flow

Authentication Using the Client Credentials Flow

1. Choose the 'Client Credentials' option in the Authentication Type parameter.
2. Enter your Client/Application ID in the Bot ID parameter.
3. Enter your Client Secret in the Bot Password parameter.
4. Save the instance.
5. Click Test to validate the URLs, token, and connection.
6. Add the Demisto Bot to a Team

Authentication Using the Authorization Code Flow

1. Choose the 'Authorization Code' option in the Authentication Type parameter.
2. Enter your Client/Application ID in the Bot ID parameter.
3. Enter your Client Secret in the Bot Password parameter.
4. Enter your Application redirect URI in the Application redirect URI parameter.
5. Save the instance.
6. Add the Demisto Bot to a Team
7. Run the !microsoft-teams-generate-login-url command in the War Room and follow the instructions.
8. Save the instance.
9. Run the !microsoft-teams-auth-test command. A 'Success' message should be printed to the War Room.

Add the Demisto Bot to a Team

• Note: The following needs to be done after configuring the integration on Cortex XSOAR/Cortex XSIAM (the previous step).

1. Download the ZIP file located at the bottom of this article.
2. Uncompress the ZIP file. You should see 3 files (manifest.json, color.png and outline.png).
3. Open the manifest.json file that was extracted from the ZIP file.
4. In the id, replace the value of the attribute with the value of the Bot ID from step 5 of the Create the Demisto Bot in Microsoft Teams section.
5. In the bots list, replace the value of the botId attribute with the value of the Bot ID from step 5 of the Create the Demisto Bot in Microsoft Teams section.
6. In the webApplicationInfo, replace the value of id attribute with the value of the Bot ID from step 5 of the Create the Demisto Bot in Microsoft Teams section.
7. Compress the 3 files (the modified manifest.json file, color.png and outline.png).
8. Navigate to Manage Apps in the Microsoft Teams admin center.
9. Click the +Upload button.
10. In the pop-up window, click the Upload button.
11. Browse for the ZIP file you created in step 5, open it, and wait a few seconds until it loads.
12. Search for Demisto Bot.
13. In the line where Demisto Bot shows under Name, tick the V on the left.
14. Click the Add to team button.
15. In the search box, type the name of the team to which you want to add the bot.
16. Click the Add button on the wanted team and then click the Apply button.

Known Limitations

---

• In some cases, you might encounter a problem, where no communication is created between Teams and the messaging endpoint, when adding a bot to the team. You can work around this problem by adding any member to the team the bot was added to. It will trigger a communication and solve the issue.
• The microsoft-teams-ring-user command is only supported when using the Client Credentials flow due to a limitation in Microsoft's permissions system.
• In addition, the chat commands are only supported when using the Authorization Code flow.
• Posting a message or adaptive card to a private/shared channel is currently not supported in the send-notification command. Thus, also the mirror_investigation command does not support private/shared channels. For more information, see Microsoft General known issues and limitations.
• In case of multiple chats/users sharing the same name, the first one will be taken.
• See Microsoft documentation for Limits and specifications for Microsoft Teams.
• If a non-Cortex XSOAR user ran the new incident command in the chat with the bot, the owner of the created incident would be the logged in Cortex XSOAR user, not the external user who ran the command.

Commands

You can execute these commands from the Cortex XSOAR CLI, as part of an automation, or in a playbook. After you successfully execute a command, a DBot message appears in the War Room with the command details.

send-notification

---

Sends a message to the specified teams. To mention a user in the message, add a semicolon ";" at the end of the user mention. For example: @Bruce Willis;

Base Command

send-notification

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
channel	The channel to which to send messages. Supports only standard channels.	Optional
message	The message to send to the channel or team member.	Optional
team_member	Display name or email address of the team member to send the message to.	Optional
team	The team in which the specified channel exists. The team must already exist, and this value will override the default channel configured in the integration parameters.	Optional
adaptive_card	The Microsoft Teams adaptive card to send.	Optional
to	The team member to which to send the message.	Optional
external_form_url_header	The header of an external form hyperlink.message.	Optional

Context Output

There is no context output for this command.

Command Example

!send-notification channel=General message="hello world!" team=DemistoTeam

Human Readable Output

Message was sent successfully.

mirror-investigation

---

Mirrors the Cortex XSOAR/Cortex XSIAM investigation to the specified Microsoft Teams channel. Supports only standard channels.

Note: Mirrored channels could be used to run Cortex XSOAR/Cortex XSIAM built-in commands.

Base Command

mirror-investigation

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
mirror_type	The mirroring type. Can be "all", which mirrors everything, "chat", which mirrors only chats (not commands), or "none", which stops all mirroring. Possible values are: all, chat, none. Default is all.	Optional
autoclose	Whether to auto-close the channel when the incident is closed in Cortex XSOAR. If "true", the channel will be auto-closed. Possible values are: true, false. Default is true.	Optional
direction	The mirroring direction. Possible values are: Both, FromDemisto, ToDemisto. Default is both.	Optional
team	The team in which to mirror the Cortex XSOAR investigation. If not specified, the default team configured in the integration parameters will be used.	Optional
channel_name	The name of the channel. The default is "incident-INCIDENTID".	Optional

Context Output

There is no context output for this command.

Command Example

!mirror-investigation mirror_type=all autoclose=true direction=Both

Human Readable Output

Investigation mirrored successfully in channel incident-100.

close-channel

---

Deletes the specified Microsoft Teams channel.

Base Command

close-channel

Required Permissions

Group.ReadWrite.All

Input

Argument Name	Description	Required
channel	The name of the channel to close.	Optional
team	The channel's team.	Optional

Context Output

There is no context output for this command.

Command Example

!close-channel channel="example channel"

Human Readable Output

Channel was successfully closed.

microsoft-teams-integration-health

---

Returns real-time and historical data on the integration status.

Base Command

microsoft-teams-integration-health

Input

There are no input arguments for this command.

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-integration-health

Human Readable Output

Microsoft API Health

Bot Framework API Health	Graph API Health
Operational	Operational

No mirrored channels.

microsoft-teams-ring-user

---

Rings a user's Teams account. Note: This is a ring only! no media will play in case the generated call is answered. To use this make sure your Bot has the following permissions - Calls.Initiate.All and Calls.InitiateGroupCall.All

Base Command

microsoft-teams-ring-user

Required Permissions

Calls.Initiate.All Calls.InitiateGroupCall.All

Input

Argument Name	Description	Required
username	The display name of the member to call.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-ring-user username="Avishai Brandeis"

Human Readable Output

Calling Avishai Brandeis

microsoft-teams-add-user-to-channel

---

Adds a member (user) to a private/shared channel. For a comparison of Teams features for each channel type, see the Microsoft documentation: Channel feature comparison.

Base Command

microsoft-teams-add-user-to-channel

Required Permissions

User.Read.All ChannelMember.ReadWrite.All

Input

Argument Name	Description	Required
channel	The channel to which to add the member.	Required
team	The channel's team.	Required
member	The display name of the member to add to the channel.	Required
owner	Whether to add the member with the owner role. Default is 'false'	Optional

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-add-user-to-channel channel="example channel" member=itayadmin team=DemistoTeam

Human Readable Output

The User "itayadmin" has been added to channel "example channel" successfully.

microsoft-teams-create-channel

---

Creates a new channel in a Microsoft Teams team. For more information about the channels types, see the Microsoft documentation: standard, private, or shared channels See also Channel feature comparison.

Base Command

microsoft-teams-create-channel

Required Permissions

Group.ReadWrite.All Channel.Create

Input

Argument Name	Description	Required
channel_name	The name of the channel.	Required
description	The description of the channel.	Optional
team	The team in which to create the channel.	Required
membership_type	The type of the channel. Possible values are: private, standard, shared. Default is standard.	Optional
owner_user	The channel owner (Display name/mail/UPN)	Optional

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-create-channel channel_name="example channel" team=DemistoTeam description="this is my new channel"

Human Readable Output

The channel "example channel" was created successfully

microsoft-teams-create-meeting

---

Creates a new meeting in Microsoft Teams.

Base Command

microsoft-teams-create-meeting

Required Permissions

OnlineMeetings.ReadWrite.All - Application OnlineMeetings.ReadWrite - Delegated

When using Client Credentials Flow: Besides setting up this permission, in order to create a meeting, the Azure admin needs to configure application access policy and grant users permissions to create meetings. The script ConfigureAzureApplicationAccessPolicy was created to support the needed commands. For more information: Allow applications to access online meetings on behalf of a user

When using Authorization Code Flow: The authentication process is conducted on behalf of the specific user who initiated the login request. Therefore, the given member must be the same user.

Input

Argument Name	Description	Required
start_time	The meeting start time in ISO 8601 format e.g., "2019-07-12T14:30:34.2444915-07:00".	Optional
end_time	The meeting end time in ISO 8601 format e.g., "2019-07-12T14:30:34.2444915-07:00".	Optional
subject	The meeting subject.	Required
member	Display name/mail/UPN of user who created the meeting, e.g., Adam Smith.	Required

Context Output

Path	Type	Description
MicrosoftTeams.CreateMeeting.creationDateTime	Date	Meeting creation time.
MicrosoftTeams.CreateMeeting.threadId	String	Meeting thread ID.
MicrosoftTeams.CreateMeeting.messageId	String	Meeting message ID.
MicrosoftTeams.CreateMeeting.id	String	Meeting ID.
MicrosoftTeams.CreateMeeting.joinWebUrl	String	The URL to join the meeting.
MicrosoftTeams.CreateMeeting.participantId	String	The meeting participants.
MicrosoftTeams.CreateMeeting.participantDisplayName	String	The display name of the participants.

Command Example

!microsoft-teams-create-meeting member="example user" subject="Important meeting"

Human Readable Output

The meeting "Important meeting" was created successfully

microsoft-teams-user-remove-from-channel

---

Removes a member (user) from a private/shared channel.

Base Command

microsoft-teams-user-remove-from-channel

Required Permissions

ChannelMember.ReadWrite.All - Application

Input

Argument Name	Description	Required
channel_name	The name of the channel.	Required
team	The name of the channel's team.	Required
member	The display name of the member to remove from the channel.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-user-remove-from-channel channel_name="example channel" member=itayadmin team=DemistoTeam

Human Readable Output

The User "itayadmin" has been removed from channel "example channel" successfully.

microsoft-teams-channel-user-list

---

Retrieves a list of members from a channel.

Base Command

microsoft-teams-channel-user-list

Required Permissions

ChannelMember.Read.All - Application ChannelMember.ReadWrite.All - Application

Input

Argument Name	Description	Required
channel_name	The name of the channel.	Required
team	The name of the channel's team.	Required

Context Output

Path	Type	Description
MicrosoftTeams.ChannelList.channelId	String	The channel ID.
MicrosoftTeams.ChannelList.channelName	String	The name of the channel.
MicrosoftTeams.ChannelList.members.displayName	String	The display name of the members.
MicrosoftTeams.ChannelList.members.email	String	The email of the members.
MicrosoftTeams.ChannelList.members.id	String	The ID of the members.
MicrosoftTeams.ChannelList.members.roles	String	The roles of the members.
MicrosoftTeams.ChannelList.members.tenantId	String	The tenant ID of the members.
MicrosoftTeams.ChannelList.members.userId	String	The user ID of the members.
MicrosoftTeams.ChannelList.members.visibleHistoryStartDateTime	String	The timestamp denoting how far back a conversation's history is shared with the conversation member.

Command Example

!microsoft-teams-channel-user-list channel_name="example channel" team=DemistoTeam

Human Readable Output

Channel 'example channel' Members List:

User Id	Email	Tenant Id	Membership id	User roles	Display Name	Start DateTime
359d2c3c-162b-414c-b2eq-386461e5l050	test@gmail.com	pbae9ao6-01ql-249o-5me3-4738p3e1m941	MmFiOWM3OTYtMjkwMi00NWY4LWI3MTItN2M1YTYzY2Y0MWM0IyNlZWY5Y2IzNi0wNmRlLTQ2OWItODdjZC03MGY0Y2JlMzJkMTQ=	owner	itayadmin	0001-01-01T00:00:00Z

Chat Commands

microsoft-teams-chat-create

---

Creates a new chat.

Notes:

• Only one oneOnOne chat can exist between two members. If a oneOnOne chat already exists, it will be returned.
• This command works with the consent user, not with the bot. Which means, the chat is created between the consent user and the user provided in the command's argument.

Base Command

microsoft-teams-chat-create

Required Permissions

Chat.Create - Delegated, Application
Chat.ReadWrite - Delegated
TeamsAppInstallation.ReadWriteForChat - Delegated
TeamsAppInstallation.ReadWriteSelfForChat - Delegated
TeamsAppInstallation.ReadWriteSelfForChat.All - Application

TeamsAppInstallation.ReadWriteForChat.All - Application
AppCatalog.Read.All - Application

Input

Argument Name	Description	Required
chat_type	Specifies the type of chat. Possible values are: group, oneOnOne. Default is group.	Required
member	Display name/mail/UPN of user that should be added to the chat. Can be an array.	Optional
chat_name	The title of the chat. The chat title can be provided only if the chat is of group type.	Optional

Context Output

Path	Type	Description
MicrosoftTeams.ChatList.chatId	String	The chat's unique identifier.
MicrosoftTeams.ChatList.topic	String	Subject or topic for the chat. Only available for group chats.
MicrosoftTeams.ChatList.createdDateTime	String	Date and time at which the chat was created.
MicrosoftTeams.ChatList.lastUpdatedDateTime	String	Date and time at which the chat was renamed or list of members were last changed.
MicrosoftTeams.ChatList.chatType	String	Specifies the type of chat.
MicrosoftTeams.ChatList.webUrl	String	The URL for the chat in Microsoft Teams. The URL should be treated as an opaque blob, and not parsed.
MicrosoftTeams.ChatList.tenantId	String	The identifier of the tenant in which the chat was created.
MicrosoftTeams.ChatList.viewpoint	String	Represents caller-specific information about the chat, such as last message read date and time.
MicrosoftTeams.ChatList.onlineMeetingInfo	String	Represents details about an online meeting. If the chat isn't associated with an online meeting, the property is empty.

Command Example

!microsoft-teams-chat-create chat_type=group member="itayadmin, Bruce Willis" chat_name="example chat"

Human Readable Output

The chat 'example chat' was created successfully

Chat Id	Chat name	Created Date Time	Last Updated Date Time	webUrl	Tenant Id
19:2da4c29f6d7041eca70b638b43d45437@thread.v2	example chat	2023-01-08T07:51:53.07Z	2023-01-08T07:51:53.07Z	webUrl	pbae9ao6-01ql-249o-5me3-4738p3e1m941

microsoft-teams-message-send-to-chat

---

Sends a new chat message in the specified chat.

Note:

This command works with the consent user, not with the bot. Which means, the message is sent to the given chat by the consent user, not the bot.

Base Command

microsoft-teams-message-send-to-chat

Required Permissions

ChatMessage.Send - Delegated
Chat.ReadWrite - Delegated
TeamsAppInstallation.ReadWriteForChat - Delegated
TeamsAppInstallation.ReadWriteSelfForChat - Delegated
TeamsAppInstallation.ReadWriteSelfForChat.All - Application

TeamsAppInstallation.ReadWriteForChat.All - Application
AppCatalog.Read.All - Application

Input

Argument Name	Description	Required
chat	The chat ID / group chat name (topic) / oneOnOne member (Display name/mail/UPN).	Required
content	The content of the chat message.	Required
content_type	The message content type. Possible values are: text, html. Default is text.	Optional
message_type	The type of chat message. Default is message.	Optional

Context Output

Path	Type	Description
MicrosoftTeams.ChatList.chatId	String	The chat's unique identifier.
MicrosoftTeams.ChatList.messages.id	String	Unique ID of the message.
MicrosoftTeams.ChatList.messages.replyToId	String	ID of the parent chat message or root chat message of the thread.
MicrosoftTeams.ChatList.messages.etag	String	Version number of the chat message.
MicrosoftTeams.ChatList.messages.messageType	String	The type of chat message.
MicrosoftTeams.ChatList.messages.createdDateTime	String	Timestamp of when the chat message was created.
MicrosoftTeams.ChatList.messages.lastModifiedDateTime	String	Timestamp when the chat message is created (initial setting) or modified, including when a reaction is added or removed.
MicrosoftTeams.ChatList.messages.lastEditedDateTime	String	Timestamp when edits to the chat message were made. Triggers an "Edited" flag in the Teams UI. If no edits are made the value is null.
MicrosoftTeams.ChatList.messages.deletedDateTime	String	Timestamp at which the chat message was deleted, or null if not deleted.
MicrosoftTeams.ChatList.messages.subject	String	The subject of the chat message, in plaintext.
MicrosoftTeams.ChatList.messages.summary	String	Summary text of the chat message that could be used for push notifications and summary views or fall back views.
MicrosoftTeams.ChatList.messages.chatId	String	If the message was sent in a chat, represents the identity of the chat.
MicrosoftTeams.ChatList.messages.importance	String	The importance of the chat message.
MicrosoftTeams.ChatList.messages.locale	String	Locale of the chat message set by the client.
MicrosoftTeams.ChatList.messages.webUrl	String	Link to the message in Microsoft Teams.
MicrosoftTeams.ChatList.messages.channelIdentity	String	If the message was sent in a channel, represents identity of the channel.
MicrosoftTeams.ChatList.messages.policyViolation	String	Defines the properties of a policy violation set by a data loss prevention (DLP) application.
MicrosoftTeams.ChatList.messages.eventDetail	String	If present, represents details of an event that happened in a chat, a channel, or a team, for example, adding new members.
MicrosoftTeams.ChatList.messages.from	String	Details of the sender of the chat message.
MicrosoftTeams.ChatList.messages.body	String	Plaintext/HTML representation of the content of the chat message. Representation is specified by the contentType inside the body.
MicrosoftTeams.ChatList.messages.attachments	String	References to attached objects like files, tabs, meetings etc.
MicrosoftTeams.ChatList.messages.mentions	String	List of entities mentioned in the chat message.
MicrosoftTeams.ChatList.messages.reactions	String	Reactions for this chat message (for example, Like).

Command Example

!microsoft-teams-message-send-to-chat chat="example chat" content="Hello World"

Human Readable Output

Message was sent successfully in the 'example chat' chat.

Chat Id	Created DateTime	Etag	From user	From user id	From user userIdentityType	Importance	Message Content	Message Type	Message contentType	Message id	lastModified DateTime
19:2da4c29f6d7041eca70b638b43d45437@thread.v2	2021-03-29T04:17:43.15Z	1616991463150	itayadmin	8ea0e38b-efb3-4757-924a-5f94061cf8c2	aadUser	normal	Hello World	message	text	1616991463150	2021-03-29T04:17:43.15Z

microsoft-teams-chat-add-user

---

Adds a member (user) to a group chat.

Base Command

microsoft-teams-chat-add-user

Required Permissions

ChatMember.ReadWrite - Delegated Chat.ReadWrite - Delegated

Input

Argument Name	Description	Required
chat	The chat ID or group chat name (topic) to which to add the member.	Required
member	Display name/mail/UPN of user that should be added to the chat. Can be an array.	Required
share_history	Whether to share the whole history of the chat. Possible values are: true, false. Default is True.	Optional

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-chat-add-user chat="example chat" member="Bruce Willis" share_history=false

Human Readable Output

The User "Bruce Willis" has been added to chat "example chat" successfully.

microsoft-teams-chat-member-list

---

Retrieves a list of members from a chat.

Base Command

microsoft-teams-chat-member-list

Required Permissions

Chat.ReadWrite - Delegated ChatMember.ReadWrite - Delegated

Input

Argument Name	Description	Required
chat	The chat ID / group chat name (topic) / oneOnOne Member (Display name/mail/UPN).	Required

Context Output

Path	Type	Description
MicrosoftTeams.ChatList.chatId	String	The chat's unique identifier.
MicrosoftTeams.ChatList.members.displayName	String	The display name of the members.
MicrosoftTeams.ChatList.members.email	String	The email of the members.
MicrosoftTeams.ChatList.members.id	String	The ID of the members.
MicrosoftTeams.ChatList.members.roles	String	The roles of the members.
MicrosoftTeams.ChatList.members.tenantId	String	The tenant ID of the members.
MicrosoftTeams.ChatList.members.userId	String	The user ID of the members.
MicrosoftTeams.ChatList.members.visibleHistoryStartDateTime	String	The timestamp denoting how far back a conversation's history is shared with the conversation member.

Command Example

!microsoft-teams-chat-member-list chat="example chat"

Human Readable Output

Chat "example chat" Members List:

User Id	User roles	Name	Email	Tenant Id
359d2c3c-162b-414c-b2eq-386461e5l050	owner	itayadmin	test@gmail.com	dcd219dd-bc68-4b9b-bf0b-4a33a796be35
48d31887-5fad-4d73-a9f5-3c356e68a038	owner	Bruce Willis	test@gmail.com	dcd219dd-bc68-4b9b-bf0b-4a33a796be35

microsoft-teams-chat-list

---

Retrieves a list of chats that the user is part of. If 'chat' is specified - retrieves this chat only.

Base Command

microsoft-teams-chat-list

Required Permissions

Chat.ReadWrite - Delegated

Input

Argument Name	Description	Required
chat	The chat ID / group chat name (topic) / oneOnOne member (Display name/mail/UPN).	Optional
filter	Filters results. For example: topic eq 'testing'. For more query examples, see https://learn.microsoft.com/en-us/graph/filter-query-parameter?tabs=http.	Optional
expand	Expands the results to include members or lastMessagePreview properties. Possible values are: members, lastMessagePreview.	Optional
limit	The number of results to retrieve. Default is 50.	Optional
next_link	A link that specifies a starting point to use for subsequent calls.	Optional
page_size	Number of results to return per page. Default is 50.	Optional

Context Output

Path	Type	Description
MicrosoftTeams.ChatList.chatId	String	The chat's unique identifier.
MicrosoftTeams.ChatList.topic	String	Subject or topic for the chat. Only available for group chats.
MicrosoftTeams.ChatList.createdDateTime	String	Date and time at which the chat was created.
MicrosoftTeams.ChatList.lastUpdatedDateTime	String	Date and time at which the chat was renamed or list of members were last changed.
MicrosoftTeams.ChatList.chatType	String	Specifies the type of chat.
MicrosoftTeams.ChatList.webUrl	String	The URL for the chat in Microsoft Teams. The URL should be treated as an opaque blob, and not parsed.
MicrosoftTeams.ChatList.tenantId	String	The identifier of the tenant in which the chat was created.
MicrosoftTeams.ChatList.viewpoint	String	Represents caller-specific information about the chat, such as last message read date and time.
MicrosoftTeams.ChatList.onlineMeetingInfo	String	Represents details about an online meeting. If the chat isn't associated with an online meeting, the property is empty.
MicrosoftTeams.ChatListNextLink	String	Used if an operation returns partial results. If a response contains a NextLink element, its value specifies a starting point to use for subsequent calls.

Command Example

!microsoft-teams-chat-list filter="topic eq 'testing'"

Human Readable Output

Chats List:

Chat Id	Chat name	Created Date Time	Last Updated Date Time	Chat Type	webUrl	Tenant Id	Last Message Read Date Time
19:561082c0f3f847a58069deb8eb300807@thread.v2	testing	2023-01-08T14:15:45.412Z	2023-01-08T14:15:45.412Z	group	webUrl	tenantId	2023-01-08T14:16:48.662Z
19:2da4c29f6d7041eca70b638b43d45437@thread.v2	testing	2022-12-29T11:10:49.173Z	2022-12-29T11:10:49.173Z	group	webUrl	tenantId	2022-12-29T12:00:07.317Z

microsoft-teams-chat-message-list

---

Retrieves a list of messages in a chat.

Base Command

microsoft-teams-chat-message-list

Required Permissions

Chat.ReadWrite - Delegated

Input

Argument Name	Description	Required
chat	The chat ID / group chat name (topic) / oneOnOne member (Display name/mail/UPN).	Required
limit	The number of results to retrieve. Default is 50.	Optional
order_by	Orders results by lastModifiedDateTime (default) or createdDateTime in descending order. Possible values are: lastModifiedDateTime, createdDateTime. Default is lastModifiedDateTime.	Optional
next_link	A link that specifies a starting point to use for subsequent calls.	Optional
page_size	Number of results to return per page. Default is 50.	Optional

Context Output

Path	Type	Description
MicrosoftTeams.ChatList.chatId	String	The chat's unique identifier.
MicrosoftTeams.ChatList.messages.id	String	Unique ID of the message.
MicrosoftTeams.ChatList.messages.replyToId	String	ID of the parent chat message or root chat message of the thread.
MicrosoftTeams.ChatList.messages.etag	String	Version number of the chat message.
MicrosoftTeams.ChatList.messages.messageType	String	The type of chat message.
MicrosoftTeams.ChatList.messages.createdDateTime	String	Timestamp of when the chat message was created.
MicrosoftTeams.ChatList.messages.lastModifiedDateTime	String	Timestamp when the chat message is created (initial setting) or modified, including when a reaction is added or removed.
MicrosoftTeams.ChatList.messages.lastEditedDateTime	String	Timestamp when edits to the chat message were made. Triggers an "Edited" flag in the Teams UI. If no edits are made the value is null.
MicrosoftTeams.ChatList.messages.deletedDateTime	String	Timestamp at which the chat message was deleted, or null if not deleted.
MicrosoftTeams.ChatList.messages.subject	String	The subject of the chat message, in plaintext.
MicrosoftTeams.ChatList.messages.summary	String	Summary text of the chat message that could be used for push notifications and summary views or fall back views.
MicrosoftTeams.ChatList.messages.chatId	String	If the message was sent in a chat, represents the identity of the chat.
MicrosoftTeams.ChatList.messages.importance	String	The importance of the chat message.
MicrosoftTeams.ChatList.messages.locale	String	Locale of the chat message set by the client.
MicrosoftTeams.ChatList.messages.webUrl	String	Link to the message in Microsoft Teams.
MicrosoftTeams.ChatList.messages.channelIdentity	String	If the message was sent in a channel, represents identity of the channel.
MicrosoftTeams.ChatList.messages.policyViolation	String	Defines the properties of a policy violation set by a data loss prevention (DLP) application.
MicrosoftTeams.ChatList.messages.eventDetail	String	If present, represents details of an event that happened in a chat, a channel, or a team, for example, adding new members.
MicrosoftTeams.ChatList.messages.from	String	Details of the sender of the chat message.
MicrosoftTeams.ChatList.messages.body	String	Plaintext/HTML representation of the content of the chat message. Representation is specified by the contentType inside the body.
MicrosoftTeams.ChatList.messages.attachments	String	References to attached objects like files, tabs, meetings etc.
MicrosoftTeams.ChatList.messages.mentions	String	List of entities mentioned in the chat message.
MicrosoftTeams.ChatList.messages.reactions	String	Reactions for this chat message (for example, Like).
MicrosoftTeams.MessageListNextLink	String	Used if an operation returns partial results. If a response contains a NextLink element, its value specifies a starting point to use for subsequent calls.

Command Example

!!microsoft-teams-chat-message-list chat="example chat" order_by=createdDateTime

Human Readable Output

Messages list in "example chat" chat:

Chat Id	Created DateTime	Etag	From user	From user id	From user userIdentityType	Importance	Message Content	Message Type	Message contentType	Message id	lastModified DateTime
19:2da4c29f6d7041eca70b638b43d45437@thread.v2	2021-03-29T04:17:43.15Z	1616991463150	itayadmin	8ea0e38b-efb3-4757-924a-5f94061cf8c2	aadUser	normal	Hello World	message	text	1616991463150	2021-03-29T04:17:43.15Z

microsoft-teams-chat-update

---

Updates the chat name. It can only be set for group chats.

Base Command

microsoft-teams-chat-update

Required Permissions

Chat.ReadWrite - Delegated

Input

Argument Name	Description	Required
chat	The chat ID / group chat name (topic).	Required
chat_name	The new chat name. Maximum length is 250 characters. Use of ':' is not allowed.	Required

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-chat-update chat="example chat" chat_name="update chat_name"

Human Readable Output

The name of chat 'example chat' has been successfully changed to 'update chat_name'.

microsoft-teams-auth-test

---

Tests the connectivity to MicrosoftTeams.

Base Command

microsoft-teams-auth-test

Input

There are no input arguments for this command.

Context Output

There is no context output for this command.

Command Example

!microsoft-teams-auth-test

Human Readable Output

✅ Success!

microsoft-teams-generate-login-url

---

Generate the login url used for Authorization code flow.

Base Command

microsoft-teams-generate-login-url

Input

There are no input arguments for this command.

Context Output

There is no context output for this command.

Command example

!microsoft-teams-generate-login-url

Human Readable Output

Authorization instructions

1. Click on the login URL to sign in and grant Cortex XSOAR permissions for your Azure Service Management. You will be automatically redirected to a link with the following structure: REDIRECT_URI?code=AUTH_CODE&session_state=SESSION_STATE
2. Copy the AUTH_CODE (without the code= prefix, and the session_state parameter) and paste it in your instance configuration under the Authorization code parameter.

microsoft-teams-auth-reset

---

Run this command if for some reason you need to rerun the graph authentication process. Notes:

• Use this command to switch between authentication flows and ensure the integration uses the appropriate token.
• After making changes to permissions in the Azure Portal, reset the authentication to ensure that the token reflects the updated permissions.
• When using the Authorization Code Flow, after executing the command, regenerate the Authorization code parameter, and then run the !microsoft-teams-auth-test command to verify the authentication.

Base Command

microsoft-teams-auth-reset

Input

There are no input arguments for this command.

Context Output

There is no context output for this command.

Running commands from Microsoft Teams

You can run Cortex XSOAR/Cortex XSIAM commands, according to the user permissions, from Microsoft Teams in a mirrored investigation channel.

Direct messages commands

You can chat with the bot in direct messages in order to retrieve data (list incidents and tasks) and run operations (create incident and mirror an investigation) related to Cortex XSOAR.

You can send the message help in order to see the supported commands:

Note: To enrich an incident created via the Demisto BOT (new incident command) with extra information received with the request, as in regular fetch-incidents process users may create custom mappers and map the desired values.

Troubleshooting

1. The integration works by spinning up a web server that listens to events and data posted to it from Microsoft Teams.

   If you see the error message Did not receive tenant ID from Microsoft Teams, verify the messaging endpoint is configured correctly., then it means that the tenant ID was never posted to the web server, which should happen for the first time when the bot is added to the configured team.

   This probably means that there is a connection issue, and the web server does not intercept the HTTPS queries from Microsoft Teams.

   To troubleshoot:

   1. Verify that the messaging endpoint is configured correctly according to the method you chose in the Setup Examples step.

   2. Verify the Docker container is up and running and publish the configured port to the outside world:

      From the Cortex XSOAR / Cortex XSOAR engine machine run: docker ps | grep teams

      You should see the following, assuming port 7000 is used:

      988fdf341127 demisto/teams:1.0.0.6483 "python /tmp/pyrunne…" 6 seconds ago Up 4 seconds 0.0.0.0:7000->7000/tcp demistoserver_pyexecLongRunning-b60c04f9-754e-4b68-87ed-8f8113419fdb-demistoteams1.0.0.6483--26

      If the Docker container is up and running, try running cURL queries to verify the web server is up and running and listens on the configured URL:

      • To the messaging endpoint from a separate box.
      • From the Cortex XSOAR machine to localhost.
        • Note: The web server supports only POST method queries.

   3. If the cURL queries were sent successfully, you should see the following line in Cortex XSOAR logs: Finished processing Microsoft Teams activity successfully.

   4. If you're working with secured communication (HTTPS), make sure that you provided a valid certificate. (Not for Cortex XSOAR/Cortex XSIAM Rerouting ).

      1. Run openssl s_client -connect <domain.com>:443 .
      2. Verify that the returned value of the Verify return code field is 0 (ok), otherwise, it's not a valid certificate.

   5. Try inserting your configured message endpoint in a browser and click Enter. If Method Not Allowed is returned, the endpoint is valid and ready to communicate, otherwise, it needs to be handled according to the returned error's message. (Not for Cortex XSOAR 8 OR Cortex XSIAM).

   6. In some cases, a connection is not created between Teams and the messaging endpoint when adding a bot to the team. You can work around this problem by adding any member to the team the bot was added to (the bot should be already added to the team). This will trigger a connection and solve the issue. You can then remove the member that was added.

2. If you see the following error message: Error in API call to Microsoft Teams: [403] - UnknownError, then it means the AAD application has insufficient permissions.

3. Since the integration works based on Docker port mapping, it can't function if the Docker is set to run with the host networking (--network=host). For more details, refer to the Docker documentation.

4. The integration stores in cache metadata about the teams, members and channels. Starting from Cortex XSOAR version 6.1.0, you can clear the integration cache in the integration instance config:

   

   First, make sure to remove the bot from the team (only via the Teams app), before clearing the integration cache, and add it back after done. If the bot belongs to multiple teams, make sure to remove it from all the teams it was added to, and then clear the cache.

5. If the previous step did not work, remove the bot from the team, go to the Microsoft Teams admin center > Manage apps and hard refresh the page!(cmd+ shift + R), then add the bot to the team again.

Download Demisto Bot

Demisto Bot zip